At a Glance
- Tasks: Provide 2nd Line support for Microsoft 365 and Sophos, both remotely and onsite.
- Company: Dynamic MSP in Cornwall with a strong team culture.
- Benefits: Competitive salary, industry-leading training, and clear promotion pathways.
- Other info: Hands-on role with variety and excellent support for career growth.
- Why this job: Join a lively environment and advance your career in tech support.
- Qualifications: Experience with Microsoft 365, Windows OS, and customer service skills required.
The predicted salary is between 30000 - 36000 £ per year.
Overview
2nd Line Technical Engineer – M365, Sophos – Cornwall - £30k - £36k
This range is provided by InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Responsibilities
- Delivering 2nd Line support via phone, remote tools and onsite visits
- Supporting Microsoft 365 environments – Intune, SharePoint, Exchange, Teams
- Working with Sophos for endpoint and firewall security
- Using ConnectWise as your central service desk platform
- Visiting client sites 1–2 days per week for setups, PC installs or firewall deployments
- Supporting 1st Line colleagues and acting as a mentor for more junior engineers
- Logging tickets, creating documentation, and contributing to the internal knowledge base
What you’ll need
- Experience with Microsoft 365 admin, Windows OS, basic networking, and endpoint security
- Familiarity with Sophos and ConnectWise (or similar tools)
- Strong customer service mindset – confident, friendly, and proactive
- Full UK driving licence and happy to travel locally to customer site
- Eligible for BPSS clearance
What’s on offer
- Industry-leading training and full certification support – Microsoft, CompTIA, Sophos
- Clear promotion route into Senior Engineer, Team Lead, Microsoft Consultant or Security roles
- Hands-on role with lots of variety – technical problem-solving, site work, customer engagement
- Strong team culture and excellent support structure
This is a brilliant opportunity for someone who enjoys working in a lively MSP environment, and is serious about career progression. If you’re a 2nd Line Engineer with the right attitude and technical grounding, they will help you build the rest.
Location
Cornwall, United Kingdom
2nd Line Support Engineer in Cambridge employer: InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
As a Cloud Engineer at our company, you'll thrive in an amazing culture that promotes a 'one team mentality' and offers unlimited training and development opportunities. With the chance to influence business decisions and lead from the front, you will work closely with both technical and commercial teams, ensuring a seamless transition for our clients while building strong relationships with key stakeholders.
Contact Details:
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer in Cambridge
✨Tip Number 1
Get your networking game on! Attend local tech meetups or industry events in Cornwall. It's a great way to meet potential employers and fellow engineers who can give you the inside scoop on job openings.
✨Tip Number 2
Don’t underestimate the power of LinkedIn! Make sure your profile is up-to-date and showcases your skills with Microsoft 365 and Sophos. Connect with recruiters and join relevant groups to stay in the loop about job opportunities.
✨Tip Number 3
Practice your interview skills! We recommend doing mock interviews with friends or using online platforms. Focus on demonstrating your customer service mindset and technical knowledge, especially around M365 and endpoint security.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that 2nd Line Support Engineer role. Plus, it shows you're serious about joining our team and makes it easier for us to spot your application.
We think you need these skills to ace 2nd Line Support Engineer in Cambridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your familiarity with Microsoft 365, Sophos, and any relevant tools like ConnectWise. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your customer service mindset and technical problem-solving skills. Let us know why you're excited about the role and how you can contribute to our lively MSP environment.
Show Off Your Experience:When detailing your experience, focus on specific examples where you've delivered 2nd Line support or mentored junior engineers. We love seeing real-life applications of your skills, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Sophos, and ConnectWise. Be ready to discuss your experience with these tools and how you've used them in past roles. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Show Off Your Customer Service Skills
Since this role requires a strong customer service mindset, think of examples where you've gone above and beyond for clients. Prepare to share stories that highlight your friendly and proactive approach, as well as how you’ve handled challenging situations.
✨Prepare for Technical Scenarios
Expect some technical questions or scenarios during the interview. Practice explaining how you would troubleshoot common issues with Microsoft 365 or Sophos. This will demonstrate your problem-solving skills and technical expertise.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
