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- Tasks: Provide 2nd line support for Microsoft 365 and Sophos in a dynamic environment.
- Company: Join a growing Managed Service Provider that values your development.
- Benefits: Competitive salary, training opportunities, and career progression.
- Why this job: Make a real impact while enhancing your IT skills in a lively setting.
- Qualifications: Must have UK MSP experience and knowledge of Microsoft 365 and networking.
- Other info: Enjoy client interactions and hands-on technical work with excellent growth potential.
The predicted salary is between 30000 - 38000 £ per year.
Job Description
2nd Line Technical/Field Support Engineer – M365, Sophos – Cornwall – £30,000 – £38,000
Are you ready to step into a role that is massively backed by training and development?
Do you want to be part of an established, growing MSP that will invest in your future?
Are you someone who thrives in a fast-paced, client-facing support environment?
* To apply
– You MUST have experience working for a UK IT Infrastructure Support Provider/MSP – this is ESSENTIAL experience required
– You MUST also live in Cornwall or be prepared to relocate there.*
Our client is hiring multiple 2nd Line Technical Engineers to join their expanding service team. This is a hands-on technical role with frequent client-site visits, where you'll support a wide range of customers across the Microsoft ecosystem. This is a real opportunity for you to step up, sharpen your skills, and further build a strong career path in IT.
What you'll be doing:
- Delivering 2nd Line support via phone, remote tools and onsite visits
- Supporting Microsoft 365 environments – Intune, SharePoint, Exchange, Teams
- Working with Sophos for endpoint and Firewall security
- Using ConnectWise as your central service desk platform
- Visiting client sites 1-2 days per week for setups, PC installs or Firewall deployments
- Supporting 1st Line colleagues and acting as a mentor for more junior engineers
- Logging tickets, creating documentation, and contributing to the internal knowledge base
What you'll need:
- UK MSP background – ESSENTIAL
- Experience with Microsoft 365 admin, Windows OS, basic networking, and endpoint security
- Familiarity with Sophos and ConnectWise (or similar tools)
- Strong customer service mindset – confident, friendly, and proactive
- Full UK driving licence and happy to travel locally to customer sites
- Eligible for BPSS clearance
This is a brilliant opportunity for someone who enjoys working in a lively MSP environment and is serious about career progression. If you're a 2nd Line Engineer with the right attitude and technical grounding, then this role is for you.
Call Tim Davey or apply online for a fast response
2nd Line Technical/Field Support Engineer – M365, Sophos – Cornwall – £30,000 – £38,000
Support Engineer Technical/Field/2nd line- M365, Sophos - Cornwall employer: InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
Contact Detail:
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer Technical/Field/2nd line- M365, Sophos - Cornwall
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local tech meetups or join online forums where you can chat with other IT pros. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! If you’ve got experience with Microsoft 365 or Sophos, make sure to highlight that in conversations. Bring up specific projects or challenges you've tackled to demonstrate your expertise.
✨Tip Number 3
Don’t just apply – engage! When you find a role you like, reach out to the hiring manager or recruiter directly. A quick message expressing your enthusiasm can set you apart from the crowd.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in IT support and security. Consider taking a quick course or certification related to M365 or Sophos to boost your profile before applying through our website.
We think you need these skills to ace Support Engineer Technical/Field/2nd line- M365, Sophos - Cornwall
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your experience with UK IT Infrastructure Support Providers or MSPs. We want to see how your background aligns with the role, so don’t hold back on those relevant details!
Tailor Your Application: Take a moment to customise your application for this specific role. Mention your familiarity with Microsoft 365, Sophos, and any other tools listed in the job description. We love seeing candidates who take the time to connect their skills to what we need.
Be Personable: Since this is a client-facing role, let your personality shine through! Use a friendly tone in your application to show us you’re not just technically skilled but also great with customers. We value a strong customer service mindset!
Apply Through Our Website: For the quickest response, make sure to apply directly through our website. It’s the best way for us to get your application in front of the right people and keep things moving smoothly!
How to prepare for a job interview at InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Sophos, and ConnectWise. Be ready to discuss your hands-on experience with these tools, as well as any troubleshooting scenarios you've encountered. This will show that you're not just familiar with the tech but can also apply it in real-world situations.
✨Show Off Your Customer Service Skills
Since this role is client-facing, it's crucial to demonstrate your strong customer service mindset. Prepare examples of how you've successfully handled difficult situations or provided exceptional support in the past. This will highlight your proactive and friendly approach, which is key for this position.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about common issues you might encounter in a 2nd Line Support role and how you would resolve them. Practising these scenarios will help you articulate your thought process and problem-solving skills effectively.
✨Be Ready to Discuss Your Career Goals
This role offers great opportunities for training and development, so be prepared to talk about your career aspirations. Show enthusiasm for growing within the company and how you see yourself progressing in the IT field. This will demonstrate your commitment to both your personal growth and the company's success.