At a Glance
- Tasks: Lead a dynamic Service Desk team while staying hands-on with technical work.
- Company: Fast-paced Managed Service Provider with ambitious growth plans.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Other info: Join a vibrant team focused on improving customer service and ticket management.
- Why this job: Step into leadership and make a real impact on service delivery and team success.
- Qualifications: Experience as a Service Desk Engineer or Senior Engineer with leadership potential.
The predicted salary is between 32000 - 40000 £ per year.
About the Role
We're looking for a hands-on and proactive Service Desk Team Leader to support the day-to-day running of our Service Desk. Working for a super fast-paced MSP with HUGE growth plans! This is a great opportunity for an experienced Service Desk Engineer or Senior Engineer who is ready to take their first step into leadership. You'll still be close to the technical work, while also helping guide, support and coach the wider team. The focus of the role is improving ticket quality, encouraging ownership and ensuring engineers are working in a structured and customer-focused way. You will not be expected to take ownership of all difficult or aged tickets yourself - instead, you'll help the team manage their own workloads more effectively and develop better habits. You'll also act as an escalation point, support incident management and work closely with Engineering and Service Management to improve overall service delivery.
Key Responsibilities
- Support Day-to-Day Service Desk Operations
- Help ensure the Service Desk runs smoothly on a daily basis.
- Monitor ticket queues and support prioritisation and progression.
- Promote consistent and professional customer communication.
- Encourage strong ownership and accountability across the team.
Improve Ticket Quality and Hygiene
Service Desk Team Leader - Berkshire - £32,000 - £38,000 employer: InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
Join a dynamic and rapidly growing Managed Service Provider in Berkshire, where you will not only lead a talented team but also remain engaged with hands-on technical work. Our vibrant work culture fosters collaboration and innovation, providing ample opportunities for professional development and career progression. With a focus on employee well-being and a commitment to excellence in service delivery, we offer a rewarding environment for those looking to make a meaningful impact.
Contact Details:
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen Recruitment Team
