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For Companies At a Glance
- Tasks: Lead a team of engineers to deliver top-notch customer service and improve operations.
- Company: Join a rapidly growing Managed Service Provider with a focus on innovation.
- Benefits: Enjoy a hybrid work model, competitive salary, and performance bonuses.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in team leadership, technical operations, and strong communication skills required.
- Other info: Be part of an exciting journey as the company scales up its services.
The predicted salary is between 32000 - 48000 £ per year.
Are you a leader looking for an opportunity to make a positive impact with a growing Service Desk? Want to work for an exciting MSP who are massively scaling up? Are you an operational and performance-driven individual who can ensure first-class customer service?
Working for a forward-thinking MSP who are boasting growth year on year. Looking for a Service Desk Manager who can improve the operational performance of a team of up to 7 Line Engineers. The Service Desk covers multiple technology stacks, including Cisco, Network Security and Cloud Services. Your primary responsibility will be to ensure the smooth operation and continuous improvement of the Service Desk, delivering exceptional customer service and technical support to our clients.
Knowledge & Experience
- Team Leadership experience in a technical operations environment
- Good knowledge of ServiceNow
- Strong interpersonal and communication skills - presentation, written and verbal.
- Technical acumen in an operations environment
- ITIL preference
- Able to communicate and collaborate at senior levels
- Be part of the on call Team on a rota system
- Excel Proficient
Key Responsibilities:
- Leadership and Management
- Lead a team of service Desk engineers to deliver a strong customer experience
- Conduct regular performance reviews
- Able and experienced in motivating and managing teams effectively.
- Foster a positive and collaborative work environment
- Work with other areas of the business to establish the Service Desk as a cornerstone of the value proposition
- Oversee the day-to-day operations of the 24/7 Service Desk
- Monitor and manage service desk performance metrics
- Develop and implement processes and procedures to enhance team productivity
- Be the escalation point for the Service Desk for Incident and Major Incident management
- Lead the onboarding of new Managed Services customers.
Service Desk Manager - £40,000 - £45,000 + Bonus - Networking/Cloud - Hybrid/Bracknell employer: InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
Contact Detail:
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Manager - £40,000 - £45,000 + Bonus - Networking/Cloud - Hybrid/Bracknell
✨Tip Number 1
Familiarise yourself with the latest trends in networking and cloud services. Being knowledgeable about current technologies will not only help you during interviews but also demonstrate your passion for the field.
✨Tip Number 2
Network with professionals in the Managed Service Provider (MSP) sector. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities within their organisations.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready with specific examples that highlight your ability to motivate and improve team performance.
✨Tip Number 4
Research the company culture of the MSP you're applying to. Understanding their values and mission will help you tailor your conversations and show that you're a great fit for their team.
We think you need these skills to ace Service Desk Manager - £40,000 - £45,000 + Bonus - Networking/Cloud - Hybrid/Bracknell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience in a technical operations environment. Emphasise your knowledge of ServiceNow and any relevant ITIL certifications, as these are key for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your ability to improve operational performance. Mention specific examples of how you've successfully led teams and enhanced productivity in previous roles.
Showcase Communication Skills: Since strong interpersonal and communication skills are crucial, ensure that your application reflects your ability to communicate effectively at all levels. Use clear and concise language, and consider including examples of successful presentations or written communications.
Highlight Technical Acumen: Demonstrate your technical knowledge by mentioning your experience with various technology stacks, such as Cisco, Network Security, and Cloud Services. This will show that you have the necessary background to manage the Service Desk effectively.
How to prepare for a job interview at InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
✨Showcase Your Leadership Skills
As a Service Desk Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how it contributed to improved performance.
✨Understand the Technical Landscape
Familiarise yourself with the technologies mentioned in the job description, such as Cisco, Network Security, and Cloud Services. Being able to discuss these topics confidently will show that you have the technical acumen required for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle incidents. Think of specific scenarios where you've successfully managed incidents or improved service desk operations, and be ready to share those experiences.
✨Emphasise Customer Service Excellence
Since delivering exceptional customer service is key, prepare to discuss how you've ensured high levels of customer satisfaction in previous roles. Highlight any metrics or feedback that demonstrate your success in this area.
