InfraView is seeking a Service Desk Manager for a UK MSP based in Leeds City Centre, offering hybrid working (3 days in the office, 2 from home). The role leads a 10-person service desk across 1st-3rd line, driving SLA performance and customer satisfaction.
The ideal candidate has MSP Service Desk leadership experience, strong ITIL knowledge and a hands-on technical background. The position emphasizes coaching, reporting and continuous improvement within a high-paced MSP environment, with a
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MSP Service Desk Lead — Hybrid (Leeds) employer: InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
InfraView is an exceptional employer that fosters a high-performance culture, encouraging collaboration and accountability among its teams. With a focus on employee growth, the company offers robust development opportunities and a hybrid working model that promotes work-life balance. Located in the UK, InfraView provides a dynamic environment where you can lead transformative initiatives and build strategic relationships with major cloud vendors, making it an ideal place for those seeking meaningful and rewarding careers in technology.
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InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen Recruitment Team
