InfraView is seeking a Group Service Desk Manager to own and shape the Service Desk for a growing MSP. Based mainly in Maidenhead with occasional Hemel Hempstead visits, you will lead ~17 staff, drive strategy, performance, and automation, and partner with leadership to scale the operation as the business grows.
You will not be hands-on, but you will influence technical teams, challenge processes, and deliver measurable improvements in SLAs and customer satisfaction.
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Group Service Desk Leader: MSP Growth & Transformation in Maidenhead employer: InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
InfraView is an exceptional employer that fosters a high-performance culture, encouraging collaboration and accountability among its teams. With a focus on employee growth, the company offers robust development opportunities and a hybrid working model that promotes work-life balance. Located in the UK, InfraView provides a dynamic environment where you can lead transformative initiatives and build strategic relationships with major cloud vendors, making it an ideal place for those seeking meaningful and rewarding careers in technology.
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InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen Recruitment Team
