Head Of Professional Services - Microsoft, Cyber Operations - £90,000-£100,000 + Bonus - Homebased in London

Are you ready to step into a new Head of Professional Services within a Cyber division enjoying exceptional growth? Do you want to be part of the leadership function of the largest service offering within a phenomenal solution provider? Do you want to shape the delivery model within an organisation that will continue to grow?

We are partnered exclusively with a leading IT solutions and services provider to find two heads within their Cyber Security offerings. One of these is the Head of Professional Security Services. This role is a fantastic opportunity to come in and define the project delivery model for years to come. You will lead the Project Consultancy division and you will be supported by a phenomenal SOC to deliver consultancy services and offer an MSSP wrap around that is unrivalled in the market right now.

You will be tasked with developing the strategy to create more revenue from all the services you have and the services in the future that you will be expected to help build, shape, and deliver. With 3 direct reports and a total division size of 15, you will be working alongside the Cyber Division Directors to look at the service portfolio and define what the GTM strategy is from a tech and service perspective. You will look at what specialism you have and how this is being communicated through the business, with particular interest to the sales division.

You will look at the security frameworks that are being focused on, establishing whether you have sufficient resources in-house to deliver and if not, go and build the team to deliver it. You will have a designated Portfolio Manager that will support you on all of this. You will have astute commercial awareness and be able to sit in client meetings and deliver great consultancy.

• Proven experience in leading large-scale consulting operations, including information consulting, penetration testing, and technical consulting.
• Strong understanding of IT infrastructure, cloud platforms, identity systems, and enterprise architectures, and how these shape both risk and remediation.
• Strong grasp of professional services economics and delivery mechanics, including utilisation, margin, and capacity planning.
• Deep understanding of assurance methodologies, risk management, penetration testing techniques, and relevant frameworks/standards.
• Strong leadership and people management skills, with experience developing senior managers and technical teams.
• Commercial acumen and experience managing budgets, contracts, and service portfolios.

• Define and execute the assurance services strategy, ensuring alignment with business objectives and client needs.
• Position Assurance as a core enabler of detection-led security, ensuring that assessments, testing, and advisory services actively improve detection quality, response effectiveness, and client resilience.
• Operate as a close strategic partner to the Head of Security Services, jointly exploring service evolution.
• Oversee the design and delivery of assurance services.
• Ensure that assurance activities are grounded in a deep understanding of client IT environments, architectures, and operational constraints.
• Oversee project implementations and technology integrations, ensuring robust delivery of assurance and consulting services.
• Maintain and enhance assurance governance frameworks, ensuring compliance with relevant standards and regulations (e.g., ISO 27001, GDPR, PCI-DSS, NIST).
• Own the assurance services budget, including forecasting, cost control, and investment planning.
• Actively manage and optimise core professional services levers, including utilisation, day rates, skill mix, cost by grade, and margin, with a strong tactical grasp of short-cycle forecasting and delivery dynamics.

This is as good a role as there is out there now; you will be a huge part of the growth and excitement within the Cyber Division, and there are monthly half-day meet-ups in the office and quarterly get-togethers which will enable you to collaborate and be part of.