Service Manager - Framework Call Offs, Performance MI, SLA\'s, KPI\'s - £50,000 - £55,000 - Hybrid in Leeds
Service Manager - Framework Call Offs, Performance MI, SLA\'s, KPI\'s - £50,000 - £55,000 - Hybrid

Service Manager - Framework Call Offs, Performance MI, SLA\'s, KPI\'s - £50,000 - £55,000 - Hybrid in Leeds

Leeds Full-Time 43000 - 58000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage contracts and ensure compliance while supporting procurement and reporting.
  • Company: Join a leading name in the channel with a strong reputation.
  • Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
  • Why this job: Be part of a vital team that drives success in large contracts.
  • Qualifications: Knowledge of public sector procurement and experience in data analysis.
  • Other info: Dynamic role with excellent career advancement potential.

The predicted salary is between 43000 - 58000 £ per year.

A phenomenal opportunity to join the biggest name in the channel into their Contracts Enablement team to add value and increase their reputation by fulfilling all the commitments in contracts. This is vital within the delivery and onboarding stages within some of the larger contracts.

We need someone with a diverse set of skills including contract support, procurement advice, compliance, reporting, data analysis, catalogue management and training. This team is an integral part of growing the development that is demanded daily. You will be responsible for monitoring and delivering contractual commitments across some of the largest frameworks and customer agreements. You will ensure the right operational processes are in place to capture required data, while managing key stakeholder relationships and providing informed procurement guidance to internal and external stakeholders.

Essential skills
  • Knowledge of public sector procurement regulations and frameworks (essential).
  • Understanding of data analysis, framework MI requirements, and auditing processes (desirable).
  • Proven experience implementing or managing new operational processes.
Responsibilities
  • Delivering procurement support to internal teams and external stakeholders.
  • Reporting of contractual KPIs.
  • Supporting the implementation of new CRM.
  • Managing relationships with internal and external stakeholders.
  • Supporting the Contract Manager in the end-to-end administration of public sector frameworks.
  • Safeguarding data integrity by ensuring MI reporting is accurate, complete, and reliable.
  • Ensuring compliance with procurement regulations and contractual requirements.
  • Acting as a key point of consultation for bids and tenders.
  • Advising on KPI feasibility, reporting capabilities, and any associated risks to ensure commitments are deliverable.

Please hit the button to Apply and/or call Will Martin at InfraView for further info.

Service Manager - Framework Call Offs, Performance MI, SLA\'s, KPI\'s - £50,000 - £55,000 - Hybrid in Leeds employer: InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen

Join a leading name in the channel as a Service Manager in Manchester, where you will thrive in a dynamic hybrid work environment that fosters collaboration and innovation. With a strong focus on employee development, we offer comprehensive training and growth opportunities, alongside competitive salaries and benefits. Our inclusive work culture values diverse skill sets and encourages meaningful contributions to enhance our reputation and deliver exceptional service to our clients.
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Contact Detail:

InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Service Manager - Framework Call Offs, Performance MI, SLA\'s, KPI\'s - £50,000 - £55,000 - Hybrid in Leeds

Tip Number 1

Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Manager role.

Tip Number 2

Prepare for the interview by researching the company and its contracts. We want you to show off your knowledge of public sector procurement regulations and frameworks. This will definitely impress the hiring team!

Tip Number 3

Practice your responses to common interview questions, especially around KPIs and data analysis. We suggest doing mock interviews with friends or using online resources to get comfortable with your answers.

Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for talented individuals like you to join our team in making a difference.

We think you need these skills to ace Service Manager - Framework Call Offs, Performance MI, SLA\'s, KPI\'s - £50,000 - £55,000 - Hybrid in Leeds

Contract Support
Procurement Advice
Compliance
Reporting
Data Analysis
Catalogue Management
Training
Knowledge of Public Sector Procurement Regulations
Framework MI Requirements
Auditing Processes
Stakeholder Relationship Management
CRM Implementation
KPI Reporting
Data Integrity Management
Consultation for Bids and Tenders

Some tips for your application 🫡

Tailor Your CV: Make sure your CV speaks directly to the skills and experiences mentioned in the job description. Highlight your knowledge of public sector procurement regulations and any relevant data analysis experience to catch our eye!

Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Service Manager role. Share specific examples of how you've successfully managed operational processes or delivered on KPIs in the past.

Showcase Your Stakeholder Management Skills: Since this role involves managing key stakeholder relationships, be sure to include examples of how you've effectively communicated and collaborated with both internal and external parties in your application.

Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!

How to prepare for a job interview at InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen

Know Your Stuff

Make sure you brush up on public sector procurement regulations and frameworks. Familiarise yourself with the specific SLAs and KPIs relevant to the role, as this will show your potential employer that you're serious about the position and understand the industry.

Showcase Your Data Skills

Since data analysis is a key part of this role, be prepared to discuss your experience with MI reporting and auditing processes. Bring examples of how you've used data to drive decisions or improve processes in previous roles.

Build Rapport with Stakeholders

Demonstrate your ability to manage relationships by sharing examples of how you've successfully collaborated with internal and external stakeholders. Highlight any experiences where you provided procurement guidance or resolved conflicts.

Prepare Questions

Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team dynamics, the challenges they face in contract management, or how success is measured in this role. It shows you're engaged and genuinely interested in the position.

Service Manager - Framework Call Offs, Performance MI, SLA\'s, KPI\'s - £50,000 - £55,000 - Hybrid in Leeds
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
Location: Leeds
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