At a Glance
- Tasks: Guide clients in maximising their use of Cisco products and services.
- Company: Join a visionary company leading the IT services industry.
- Benefits: Competitive salary, bonus potential, and hybrid work flexibility.
- Other info: Dynamic role with opportunities for personal and technical growth.
- Why this job: Be a key figure in transforming customer experiences with cutting-edge technology.
- Qualifications: Strong understanding of Cisco products and excellent customer-facing skills.
The predicted salary is between 32000 - 40000 € per year.
Do you want to work for a company with a clearly defined vision and strategy to set the industry alight? Do you want to be a key figurehead between a leading provider of IT services and solutions and their Cisco customers? Do you want to grow your career within a company that provides real opportunities to develop on both a personal and technical level?
Opportunity to join an epic business as a Cisco Technical Success Manager within a key team where you will work with many different parts of the team to assist clients in maximising their use of Cisco products and services. As the Cisco Technical Customer Success Manager, you will be part of the specialist team that guides clients on their adoption strategy and consumption, helping them to better understand their Cisco landscape and how to improve their understanding and usage to be of maximum benefit to them. Anyone with an exceptional understanding of the Cisco 360 Partner Program would be a great fit for this role. A full working knowledge of Cisco Products, their usage, application, and best adoption practices is essential. You are expected to hold your own in technical conversations with customers, giving advice or enlisting further technical resource where required.
You will be working on a Hybrid basis, with flexible 1-3 days a week in an office (Leeds, Birmingham, Manchester, or Buckinghamshire) as well as some travel to visit clients and Cisco's head office.
Key Skills:- Strong understanding of Cisco products and solutions to enable you to support customers with their adoption of products and services
- Great knowledge of Cisco360
- Be highly self-motivated and goal-orientated
- Confidence to work in a customer-facing capacity
- Strong organisational skills
- Willingness to travel
- Customer relationship management/rapport building
- Become a trusted advisor to customers and the glue between customers/internal teams
- Strong understanding of Cisco technologies and the elements of an End-to-End service.
- Ability to engage with customers, educate them on tech, best practices, and advice on new areas where value can be added.
- Experience in Senior-level IT Management and leadership within a Cisco environment
- Ability to inspire, lead and give guidance to technical and non-technical teams in IT operational environments.
- Strong customer-facing experience.
- Pipeline management - tracking customer projects, progress reports, and feedback
- Identifying and passing on expansion opportunities to Specialists and Account Managers
- Involvement and contribution towards shared inbox activities and any other shared team initiatives
Cisco Technical Success Manager - Cisco, Cisco360 - Hybrid - £40,000 - £50,000 Plus £5K-£10K Bonus in Leeds employer: InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
Join a forward-thinking company that prioritises innovation and employee development, offering a dynamic work culture where your contributions as a Cisco Technical Success Manager will be valued. With a hybrid working model and opportunities for personal and technical growth, you will thrive in an environment that encourages collaboration and empowers you to build strong relationships with clients while maximising their use of Cisco products. Enjoy competitive compensation, including bonuses, and the chance to work in vibrant locations such as Leeds, Birmingham, Manchester, or Buckinghamshire.
Contact Detail:
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Cisco Technical Success Manager - Cisco, Cisco360 - Hybrid - £40,000 - £50,000 Plus £5K-£10K Bonus in Leeds
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current Cisco employees on LinkedIn. You never know who might help you land that interview!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to Cisco products. We recommend doing mock interviews with friends or using online resources to get comfortable discussing your technical knowledge and customer success strategies.
✨Tip Number 3
Showcase your passion for Cisco! When you get the chance to chat with potential employers, make sure to highlight your understanding of the Cisco360 Partner Program and how you can help clients maximise their use of Cisco products. Let your enthusiasm shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Cisco Technical Success Manager - Cisco, Cisco360 - Hybrid - £40,000 - £50,000 Plus £5K-£10K Bonus in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Cisco Technical Success Manager role. Highlight your experience with Cisco products and your understanding of the Cisco360 Partner Program. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can help our customers maximise their use of Cisco products. Let us know what makes you the perfect fit for our team.
Showcase Your Customer-Facing Experience:Since this role involves a lot of customer interaction, make sure to highlight any relevant experience you have in customer-facing roles. We love seeing examples of how you've built relationships and provided value to clients in the past.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you'll be able to submit all your documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
✨Know Your Cisco Stuff
Make sure you brush up on your knowledge of Cisco products and the Cisco360 Partner Program. Be ready to discuss how these technologies can benefit clients and share examples of how you've helped others maximise their use of Cisco solutions.
✨Show Off Your Customer Skills
Since this role is all about building relationships, prepare to talk about your experience in customer-facing roles. Think of specific instances where you've successfully managed client expectations or provided valuable insights that led to improved outcomes.
✨Be Ready for Technical Conversations
You’ll need to hold your own in technical discussions, so practice explaining complex concepts in simple terms. Consider how you would guide a client through their adoption strategy and be prepared to answer questions about best practices.
✨Demonstrate Your Organisational Skills
As a Technical Success Manager, you'll be juggling multiple projects. Prepare to discuss how you manage your time and keep track of customer progress. Share tools or methods you use to stay organised and ensure nothing falls through the cracks.
