At a Glance
- Tasks: Provide advanced technical support and troubleshoot complex issues for multiple client environments.
- Company: Leading Technology MSP with a vibrant team culture in Leeds.
- Benefits: Competitive salary, hybrid work model, training opportunities, and career progression.
- Other info: Great office atmosphere with unlimited parking and opportunities for personal growth.
- Why this job: Join a dynamic team and make a real impact on innovative tech projects.
- Qualifications: Experience in MSP support roles and proficiency in Microsoft Azure and networking technologies.
The predicted salary is between 45000 - 50000 £ per year.
Fantastic opportunity to join a leading Technology MSP in a key Third Line Support Analyst Engineer role, where you will take responsibility for supporting multiple client environments.
You will need experience working at an MSP in a support role previously to be considered for this role.
Core Technologies you will need to be proficient in will be Microsoft Technology stack, mainly Azure, and then surrounding networking, Virtual Networking, Wifi, VPN, VLAN.
Looking for someone who is keen to learn and grow with lots of opportunities to progress and develop, and plenty of training and career progression available. The role is hybrid with an office-based in Leeds, there will be flexibility, but ideally 2-3 days home v office. This is for cross-team collaboration and training purposes. The day job part can be done remotely.
The Technical Services Engineer plays a pivotal role in delivering exceptional technical support and ensuring outstanding service for customers. This position is responsible for providing advanced troubleshooting, investigative analysis, and resolution of complex technical issues escalated from both the Service Desk and wider Technical Services teams, while consistently meeting agreed KPIs and SLAs.
You will take ownership of technically challenging incidents and problems, identifying root causes and implementing long-term solutions to improve service stability and customer outcomes. The role also involves contributing to large-scale infrastructure projects, problem management initiatives, and continuous service improvement activities.
As a senior technical resource, you will provide coaching, mentoring, and guidance to fellow engineers, helping to develop technical capability across the team. You will also act as a deputy for the Senior Technical Services Manager when required.
In addition to operational support responsibilities, you will play an active role in the delivery of project work, including infrastructure deployments, cloud migrations, and technology transformation initiatives. You may also support the Field Services team with on-site installations and deployments where required.
Strong communication skills are essential, as you will regularly engage with customers and internal stakeholders through a variety of channels. Maintaining high standards of documentation, ticket management, time recording, and customer communication will be a key part of ensuring service excellence and quality delivery.
Requirements:
- Knowledge and technical understanding of Microsoft 365 and general business IT systems.
- Specialised knowledge/certification in more than one field of IT systems eg networking, server infrastructure, Azure, web services.
- Experience of leading problem management, service change or implementation, or project delivery.
- Experience using ConnectWise, or another ITSM tool, eg ServiceNow, Remedy, or Autotask in a service and project capacity.
- Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLAs, incident Management, Service Request Fulfilment and Change Management.
- Experience working within PRINCE2 projects, as a team resource.
- Ability to demonstrate strong dispute resolution skills, working in high-pressure environments and ability to identify alternative solutions.
- Ability to demonstrate excellent troubleshooting skills.
- Ability to demonstrate strong team working and team leadership skills.
Great role at a great business where you will enjoy working and learn fast with the ability to grow your career and move upwards.
3rd Line Support Technical Services Engineer - Microsoft Windows 365 Azure Networking in Leeds employer: InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
Join a leading Technology MSP in Leeds as a 3rd Line Support Technical Services Engineer, where you'll thrive in a dynamic work culture that prioritises employee growth and development. With a hybrid working model, excellent training opportunities, and a supportive team atmosphere, this role offers the chance to take ownership of complex technical challenges while progressing your career in a vibrant environment. Enjoy the benefits of unlimited parking and the flexibility to balance remote and office work, all while contributing to impactful projects and enhancing customer service excellence.
Contact Details:
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support Technical Services Engineer - Microsoft Windows 365 Azure Networking in Leeds
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or local tech events. It's a great way to meet people in the field and get your name out there. Plus, you never know who might have a lead on that perfect job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is especially important for technical roles like the one you're eyeing, as it gives potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to Microsoft Azure and networking. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 3rd Line Support Technical Services Engineer - Microsoft Windows 365 Azure Networking in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft technologies, especially Azure and networking. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your background makes you a perfect fit. We love seeing enthusiasm and a bit of personality in applications.
Showcase Problem-Solving Skills:Since this role involves troubleshooting complex issues, include examples of how you've tackled challenging problems in the past. We’re keen to see your analytical thinking and how you approach technical challenges.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and networking technologies. Be prepared to discuss specific scenarios where you've used these technologies in a support role, especially in an MSP environment.
✨Showcase Problem-Solving Skills
Prepare examples of complex technical issues you've resolved in the past. Highlight your troubleshooting process and how you identified root causes, as this will demonstrate your ability to handle challenging incidents effectively.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you'll need to engage with both customers and internal teams. Consider role-playing with a friend to refine your delivery.
✨Demonstrate Team Spirit
Since this position involves mentoring and collaboration, be ready to discuss your experience working in teams. Share examples of how you've supported colleagues or contributed to team projects, showcasing your leadership potential.
