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- Tasks: Support clients in maximising their use of Nutanix products and services.
- Company: Join a visionary IT services provider with a strong focus on customer success.
- Benefits: Competitive salary, £5K bonus, hybrid work model, and career development opportunities.
- Other info: Flexible working environment with opportunities for personal and technical growth.
- Why this job: Be a key player in enhancing customer experiences and driving product adoption.
- Qualifications: Strong communication skills and a passion for customer success.
The predicted salary is between 45000 - 50000 £ per year.
Do you want to work for a company with a clearly defined vision and strategy to set the industry alight? Do you want to be a key figurehead between a leading provider of IT services and solutions and their Nutanix customers? Do you want to grow your career, within a company that provides real opportunities to develop on both a personal and technical level?
Opportunity to join an epic business as a Nutanix Customer Success Manager within a key team where you will work with many different parts of the team to assist clients in maximising their use of Nutanix products and services. This business has been selected to be a Nutanix partner and have created a new Ambassador program which this individual will be a key part of establishing.
You will be part of the specialist team that guides clients on their adoption strategy and consumption, this includes current and future helping them to better understand their Nutanix landscape. Some of your key responsibilities will be hitting the on-time renewals, helping to onboard new customers and ensuring that their adoption licence is activated within the agreed timescales and helping existing clients with their post adoption queries.
You will be working on a Hybrid basis, with (flexible 1-3) 2 days a week in an office, Leeds, Birmingham, Manchester, or Buckinghamshire as well as some travel to visit clients and the Nutanix head office.
Duties and Responsibilities:- Drive timely license activation within 90 days
- Ensure full utilisation of purchased Nutanix features
- Act as the primary point of contact for all adoption-related activities
- Educate and guide customers on Nutanix features, capabilities and best practices to maximise value realisation
- Conduct customer health checks
- Send onboarding communications to customers
- Assist customers with Support Portal registration
- Conduct customer satisfaction (CSAT) surveys
- Leverage Nutanix-provided reporting to increase software feature adoption and track customer progress
- Monitor activation rates, analyse trends and address gaps or delays in the activation life cycle
- Participate in regular feedback-loop sessions with Nutanix Channel Teams to review progress, unblock challenges and drive enhanced customer life cycle performance
- Conduct regular Quarterly Business Reviews
- Contribute to wider Customer Experience and team initiatives and team projects
Customer Success Manager - Nutanix, HCI, DC - Hybrid - £45,000 - £50,000 plus £5K bonus employer: InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
Contact Detail:
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Nutanix, HCI, DC - Hybrid - £45,000 - £50,000 plus £5K bonus
✨Tip Number 1
Network like a pro! Reach out to current employees at the company you're eyeing, especially those in similar roles. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Nutanix products and services, and think about how you can help customers maximise their use of them. Show us you’re passionate about customer success!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on common questions for Customer Success Managers and be ready to share examples of how you've driven customer satisfaction in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to keep you on their radar and show your enthusiasm for the role.
We think you need these skills to ace Customer Success Manager - Nutanix, HCI, DC - Hybrid - £45,000 - £50,000 plus £5K bonus
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience with Nutanix or similar technologies, and showcase how you've helped clients maximise their use of products in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how you can contribute to our vision. Be specific about your achievements and how they relate to the responsibilities listed in the job description.
Showcase Your Communication Skills: As a Customer Success Manager, communication is key. In your application, demonstrate your ability to convey complex information clearly and effectively. This could be through examples of past experiences where you educated clients or conducted training sessions.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
✨Know Your Nutanix Stuff
Make sure you brush up on your knowledge of Nutanix products and services. Understand their features, capabilities, and how they can benefit customers. This will show that you're not just interested in the role but also genuinely invested in helping clients maximise their use of Nutanix.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences where you've successfully driven customer satisfaction or helped clients achieve their goals. Highlight your ability to educate and guide customers, as this is crucial for a Customer Success Manager role.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, like onboarding a new customer or addressing a client's concerns about activation delays. Think through these scenarios beforehand so you can demonstrate your problem-solving skills and proactive approach.
✨Ask Insightful Questions
At the end of the interview, have some thoughtful questions ready about the company's vision, the Ambassador program, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company aligns with your career goals.