At a Glance
- Tasks: Drive customer success by guiding clients on Nutanix products and ensuring full feature utilisation.
- Company: Join a visionary IT services provider with a strong focus on customer success.
- Benefits: Competitive salary, bonus potential, hybrid work model, and personal development opportunities.
- Other info: Dynamic role with opportunities for travel and collaboration across teams.
- Why this job: Be a key player in transforming customer experiences with innovative technology solutions.
- Qualifications: Strong communication skills and a passion for customer engagement.
The predicted salary is between 45000 - 50000 £ per year.
Do you want to work for a company with a clearly defined vision & strategy to set the industry alight? Do you want to be a key figurehead between a leading provider of IT services and solutions and their Nutanix customers? Do you want to grow your career, within a company that provides real opportunities to develop on both a personal and technical level?
Opportunity to join an epic business as a Nutanix Customer Success Manager within a key team where you will work with many different parts of the team to assist clients in maximising their use of Nutanix products and services. This business has been selected to be a Nutanix partner and have created a new Ambassador program which this individual will be a key part of establishing. You will be part of the specialist team that guides clients on their adoption strategy and consumption, this includes current and future helping them to better understand their Nutanix landscape.
You will be working on a Hybrid basis, with (flexible 1-3) 2 days a week in an office, Leeds, Birmingham, Manchester, or Buckinghamshire as well as some travel to visit clients and the Nutanix head office.
Duties and Responsibilities
- Drive timely license activation within 90 days
- Ensure full utilisation of purchased Nutanix features
- Act as the primary point of contact for all adoption-related activities
- Educate and guide customers on Nutanix features, capabilities and best practices to maximise value realisation
- Conduct customer health checks
- Send onboarding communications to customers
- Assist customers with Support Portal registration
- Conduct customer satisfaction (CSAT) surveys
- Leverage Nutanix-provided reporting to increase software feature adoption and track customer progress
- Monitor activation rates, analyse trends and address gaps or delays in the activation life cycle
- Participate in regular feedback-loop sessions with Nutanix Channel Teams to review progress, unblock challenges and drive enhanced customer life cycle performance
- Conduct regular Quarterly Business Reviews
- Contribute to wider Customer Experience and team initiatives and team projects
Nutanix Customer Success Manager - Nutanix, HCI, DC in Leeds employer: InfraView Ltd
Nutanix is an exceptional employer that champions a vibrant work culture, offering employees the chance to thrive in a dynamic environment where innovation and collaboration are at the forefront. With a strong focus on personal and professional development, employees can expect ample opportunities for growth while being part of a pioneering team that directly impacts customer success. The hybrid working model allows for flexibility, making it easier to balance work and life while engaging with clients across various locations including Leeds, Birmingham, Manchester, and Buckinghamshire.
StudySmarter Expert Advice🤫
We think this is how you could land Nutanix Customer Success Manager - Nutanix, HCI, DC in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former Nutanix employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success Manager role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by understanding Nutanix's products inside out. Familiarise yourself with their features and capabilities, so you can confidently discuss how you'd help customers maximise their use of these tools. Show them you're not just a candidate, but a potential ambassador for their brand!
✨Tip Number 3
Practice your customer success stories! Think of specific examples where you've driven adoption or improved customer satisfaction in previous roles. Be ready to share these during interviews to demonstrate your value and fit for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of the Nutanix team. Let's get you that dream job!
We think you need these skills to ace Nutanix Customer Success Manager - Nutanix, HCI, DC in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Nutanix Customer Success Manager. Highlight your experience with IT services and customer engagement, and don’t forget to mention any relevant skills that align with Nutanix products.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how you can help clients maximise their use of Nutanix products. Be genuine and let your personality come through.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to drive customer satisfaction and adoption. Numbers speak volumes, so if you’ve improved activation rates or customer feedback scores, shout about it!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at InfraView Ltd
✨Know Your Nutanix Inside Out
Make sure you’re well-versed in Nutanix products and services. Familiarise yourself with their features, capabilities, and best practices. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences where you've successfully driven customer satisfaction or adoption. Highlight how you’ve acted as a point of contact and guided clients through challenges, as this is crucial for the Customer Success Manager role.
✨Understand the Company Culture
Research the company’s vision and strategy. Be ready to discuss how your values align with theirs and how you can contribute to their goals. This shows that you’re not just looking for any job, but that you’re genuinely interested in being part of their team.
✨Prepare Questions for Them
Have a list of insightful questions ready to ask during the interview. This could be about their Ambassador program or how they measure customer success. It demonstrates your enthusiasm and helps you gauge if the company is the right fit for you.
