At a Glance
- Tasks: Guide customers on Cisco technology adoption and improve product utilisation.
- Company: Join Cisco, a leader in tech innovation with a collaborative culture.
- Benefits: Competitive salary, bonus, hybrid work model, and career development opportunities.
- Other info: Dynamic role with travel opportunities and potential for growth.
- Why this job: Be a trusted advisor and make a real impact in customer success.
- Qualifications: Strong knowledge of Cisco products and excellent customer-facing skills.
The predicted salary is between 40000 - 50000 £ per year.
This role requires a skilled partner of Cisco technology, working within a hybrid model that includes 2 days a week in the office in Leeds, Birmingham, Manchester, or Buckinghamshire, and travel to client sites and Cisco’s head office.
As a Cisco Technical (non‑hands‑on) Customer Success Manager, you will guide customers on their adoption strategy and consumption, helping them to better understand their Cisco landscape and improve utilisation of Cisco products and services. A strong understanding of the Cisco360 Partner Program and full working knowledge of Cisco products, their usage and best adoption practices are essential. You should expect to hold technical conversations with customers, providing advice or enlisting further technical resources when required.
Key Skills- Strong understanding of Cisco products and solutions to enable support of customers’ adoption of products and services
- Great knowledge of Cisco360
- Highly self‑motivated and goal‑oriented
- Confidence to work in a customer‑facing capacity
- Strong organisational skills
- Willingness to travel
- Customer relationship management / rapport building
- Become a trusted advisor to customers and the glue between customers and internal teams
- Strong understanding of Cisco technologies and the elements of an End‑to‑End service
- Engage with customers, educating them on technology, best practices and advising on new areas where value can be added
- Experience in senior‑level IT management and leadership within a Cisco environment
- Inspire, lead and give guidance to technical and non‑technical teams in IT operational environments
- Strong customer‑facing experience
- Pipeline management – tracking customer projects, progress reports, and feedback
- Identify and pass on expansion opportunities to specialists and account managers
- Participate in shared inbox activities and other shared team initiatives
Cisco Technical Success Manager – Cisco, Cisco360 in Leeds employer: InfraView Ltd
Cisco is an exceptional employer that fosters a dynamic and inclusive work culture, offering employees the chance to thrive in a hybrid environment while engaging with cutting-edge technology. With a strong emphasis on professional development, employees benefit from extensive growth opportunities and the chance to build meaningful relationships with clients across various locations, including Leeds, Birmingham, Manchester, and Buckinghamshire. The company’s commitment to innovation and customer success makes it a rewarding place for those looking to make a significant impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Cisco Technical Success Manager – Cisco, Cisco360 in Leeds
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the industry, especially those who are already working at Cisco or similar companies. Attend events, webinars, or even local meetups to make those valuable connections that could lead to your next opportunity.
✨Tip Number 2
Prepare for those interviews by brushing up on your Cisco knowledge. Make sure you can confidently discuss Cisco products and the Cisco360 Partner Program. We want you to shine as a trusted advisor during those technical conversations!
✨Tip Number 3
Don’t forget to showcase your customer relationship skills! Be ready to share examples of how you've built rapport and trust with clients in the past. This is key for a role like the Technical Success Manager, where you'll be the glue between customers and internal teams.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that job!
We think you need these skills to ace Cisco Technical Success Manager – Cisco, Cisco360 in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Cisco Technical Success Manager. Highlight your experience with Cisco products and your customer-facing skills. We want to see how you can be the trusted advisor our customers need!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about Cisco technology and how your background aligns with the Cisco360 Partner Program. Let us know how you can add value to our team!
Showcase Your Communication Skills:As a Customer Success Manager, strong communication is key. In your application, demonstrate your ability to engage with customers and internal teams. We love seeing examples of how you've built relationships in the past!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at InfraView Ltd
✨Know Your Cisco Stuff
Make sure you brush up on your knowledge of Cisco products and the Cisco360 Partner Program. Be ready to discuss how these technologies can benefit customers and improve their adoption strategies. This will show that you're not just familiar with the tech, but that you can also provide valuable insights.
✨Build Rapport Like a Pro
Since this role is all about customer relationship management, practice building rapport during your interview. Think of ways to demonstrate your ability to connect with clients and become a trusted advisor. Share examples from your past experiences where you've successfully built relationships in a customer-facing role.
✨Show Off Your Organisational Skills
As a Technical Success Manager, you'll need to juggle multiple projects and customer needs. Prepare to discuss how you manage your time and keep track of progress reports. Bring examples of how you've successfully managed pipelines or tracked customer projects in previous roles.
✨Be Ready to Travel
Since the job involves travel to client sites, be prepared to discuss your willingness to travel and how you manage your schedule. You might want to share any past experiences where travel was a key part of your role, highlighting how you adapted to different environments and maintained strong customer relationships on the go.
