At a Glance
- Tasks: Guide customers in adopting Cisco technology and improve their product utilisation.
- Company: Join Cisco, a leader in tech innovation with a collaborative culture.
- Benefits: Competitive salary, bonus, hybrid work model, and career development opportunities.
- Other info: Dynamic role with travel opportunities and potential for growth.
- Why this job: Be a trusted advisor and make a real impact on customer success.
- Qualifications: Strong knowledge of Cisco products and excellent customer-facing skills.
The predicted salary is between 40000 - 50000 £ per year.
This role requires a skilled partner of Cisco technology, working within a hybrid model that includes 2 days a week in the office in Leeds, Birmingham, Manchester, or Buckinghamshire, and travel to client sites and Cisco’s head office.
As a Cisco Technical (non‑hands‑on) Customer Success Manager, you will guide customers on their adoption strategy and consumption, helping them to better understand their Cisco landscape and improve utilisation of Cisco products and services. A strong understanding of the Cisco360 Partner Program and full working knowledge of Cisco products, their usage and best adoption practices are essential. You should expect to hold technical conversations with customers, providing advice or enlisting further technical resources when required.
Key Skills- Strong understanding of Cisco products and solutions to enable support of customers’ adoption of products and services
- Great knowledge of Cisco360
- Highly self‑motivated and goal‑oriented
- Confidence to work in a customer‑facing capacity
- Strong organisational skills
- Willingness to travel
- Customer relationship management / rapport building
- Become a trusted advisor to customers and the glue between customers and internal teams
- Strong understanding of Cisco technologies and the elements of an End‑to‑End service
- Engage with customers, educating them on technology, best practices and advising on new areas where value can be added
- Experience in senior‑level IT management and leadership within a Cisco environment
- Inspire, lead and give guidance to technical and non‑technical teams in IT operational environments
- Strong customer‑facing experience
- Pipeline management – tracking customer projects, progress reports, and feedback
- Identify and pass on expansion opportunities to specialists and account managers
- Participate in shared inbox activities and other shared team initiatives
Cisco Technical Success Manager – Cisco, Cisco360 in Birmingham employer: InfraView Ltd
Cisco is an exceptional employer that fosters a dynamic and inclusive work culture, offering employees the chance to thrive in a hybrid environment while engaging with cutting-edge technology. With a strong emphasis on professional development, employees benefit from comprehensive training and growth opportunities, ensuring they remain at the forefront of the industry. Working in vibrant locations such as Leeds, Birmingham, Manchester, or Buckinghamshire, team members enjoy a collaborative atmosphere that encourages innovation and meaningful customer interactions.
StudySmarter Expert Advice🤫
We think this is how you could land Cisco Technical Success Manager – Cisco, Cisco360 in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the industry, especially those who work at Cisco or have experience with Cisco products. Attend tech meetups, webinars, or even local events to make those valuable connections.
✨Tip Number 2
Show off your knowledge! When you get the chance to chat with potential employers, be ready to discuss your understanding of Cisco360 and how it can benefit customers. This will help you stand out as a candidate who truly gets the role.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common scenarios you might face as a Technical Success Manager. Think about how you'd handle customer queries or explain complex Cisco solutions in simple terms.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Cisco Technical Success Manager – Cisco, Cisco360 in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Cisco Technical Success Manager. Highlight your experience with Cisco products and your customer-facing skills. We want to see how you can be the trusted advisor our customers need!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about Cisco technology and how your background aligns with the Cisco360 Partner Program. Let us know how you can add value to our team!
Showcase Your Technical Knowledge:In your application, don’t shy away from mentioning specific Cisco technologies you’re familiar with. We love candidates who can engage in technical conversations, so let us know how you can guide customers through their adoption strategies.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at InfraView Ltd
✨Know Your Cisco Stuff
Make sure you brush up on your knowledge of Cisco products and the Cisco360 Partner Program. Be ready to discuss how these technologies can benefit customers and improve their adoption strategies. The more you know, the more confident you'll feel during technical conversations.
✨Build Rapport with Customers
Since this role is all about customer relationship management, think about how you can demonstrate your ability to build rapport. Prepare examples from your past experiences where you've successfully engaged with clients and helped them understand complex technology in a simple way.
✨Showcase Your Organisational Skills
As a Technical Success Manager, you'll need to manage multiple projects and customer interactions. Bring along examples of how you've effectively organised your workload in previous roles. This could be through project tracking tools or methods you’ve used to keep everything on track.
✨Be Ready to Travel
Since the role involves travel to client sites, be prepared to discuss your flexibility and willingness to travel. Share any relevant experiences where you've successfully managed travel for work, and how you maintained productivity while on the go.
