Stakeholder Manager

Stakeholder Manager

Manchester

£55K – £65K (negotiable), 25% bonus, company pension, private medical, hybrid working

Overview

Our client, a leading investor, is seeking an experienced and proactive
Stakeholder Manager
to lead their strategy for managing relationships and collaboration across all project stakeholders for a high profile infrastructure project. This role ensures effective engagement, partnership performance, and continuous improvement through the implementation of the Project\’s
Collaborative Management System
and
ISO 44001 certification
.

The successful candidate will champion collaborative behaviours, drive customer satisfaction, and ensure stakeholder alignment throughout the delivery of complex infrastructure projects.

Key Responsibilities

ISO Collaborative Business Relationship Management)

• Develop, maintain, and improve the Project\’s Collaborative Management System, ensuring ongoing ISO 44001 certification.
• Liaise with external advisers and auditors, coordinating audits and evidence collation for compliance.
• Manage the Relationship Management Plan and embed collaborative principles across all stakeholders.
• Lead behavioural programmes and cultural initiatives to enhance collaboration and trust.

Stakeholder Management & Collaboration

• Proactively manage relationships with shareholders, directors, project partners, funders, technical advisers, contractors, and community stakeholders.
• Represent our client at key meetings, ensuring effective communication, documentation, and decision-making.
• Coordinate stakeholder engagement strategies that strengthen relationships and align objectives.

Supply Chain Oversight

• Monitor and evaluate supply chain performance, ensuring compliance with project documents and early intervention on emerging issues.
• Conduct audits, site visits, and collaboration meetings to promote transparency and performance improvement.

Customer & Community Engagement

• Lead customer satisfaction initiatives, ensuring performance against KPIs and effective complaint resolution.
• Oversee contractor engagement plans and challenge areas of underperformance.
• Support community and social value programmes, ensuring the project delivers positive local impact.

Governance & Performance

• Coordinate internal and external reporting, providing clear oversight of stakeholder and project performance.
• Collaborate closely with the Independent Technical Adviser, Approved Assurer, and Lenders Technical Adviser to maintain strong alignment and accountability.

Qualifications & Experience

Essential:

• Bachelor\’s degree in Project Management, Business Administration, Engineering, or a related field.
• Minimum 5+ years in a stakeholder or relationship management role within large, project-based or infrastructure environments.
• Demonstrated success in stakeholder engagement, relationship building, and collaborative project delivery.
• Proven experience implementing or maintaining ISO 44001 certification.
• Strong understanding of project governance, performance evaluation, and supply chain management.
• Skilled in customer satisfaction frameworks, KPI monitoring, and complaint resolution.

Desirable:

• Knowledge of social value and community engagement strategies.
• Excellent communication, leadership, and influencing skills.
• Strong problem-solving and organisational abilities.

Why Apply:

As Stakeholder Manager, you\’ll play a central role in fostering strong partnerships, building trust, and ensuring that our projects deliver long-term value to our client\’s partners, customers, and communities.

To Apply:

Please submit your CV to the link