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For Companies At a Glance
- Tasks: Provide top-notch IT support across multiple sites and tackle technical challenges head-on.
- Company: Join a dynamic team focused on delivering exceptional IT services.
- Benefits: Laptop provided, travel expenses covered, and opportunities for professional growth.
- Other info: Flexible work environment with extensive travel and diverse tech exposure.
- Why this job: Make a real impact by solving IT issues and enhancing business operations.
- Qualifications: Experience in IT support and a passion for problem-solving required.
The predicted salary is between 30000 - 40000 £ per year.
Employment Type: Contract – 6 Months Rolling
Location: South Scotland & North England (Field-Based Role) – UK-based citizen
Work Model: Up to 75% travel to client sites across South Scotland and North England. Approximately 25% remote/admin work including ticket management and hardware tasks. Travel expenses covered by client. Laptop provided.
Purpose of the Role
The IT Field Support Analyst will ensure a consistently high level of IT service delivery across multiple business sites. This role requires a proactive individual who engages directly with stakeholders onsite to understand operational challenges and provide effective IT solutions. The position focuses on preventing recurring issues, maintaining system stability, and supporting business operations through reliable IT services.
Key Responsibilities
- Technical Support
- Provide remote and onsite hardware and software support across multiple sites.
- Diagnose and resolve technical issues relating to desktops, laptops, peripherals, and enterprise applications.
- Replace and repair hardware components when required.
- Maintain accurate records of all support activities in the IT Service Management (ITSM) tool.
- Provide timely updates and feedback to end users throughout ticket resolution.
- Infrastructure & Security
- Identify and mitigate security incidents and vulnerabilities.
- Ensure compliance with GDPR and IT security standards.
- Monitor systems to ensure backups are operational and failures are addressed promptly.
- Assist in maintaining network and infrastructure reliability.
- Collaboration & Stakeholder Engagement
- Work closely with geographically distributed IT teams.
- Liaise with third-party vendors where necessary.
- Build strong relationships with key business stakeholders.
- Support IT-related projects and contribute to project delivery.
- Maintain and update technical documentation and operational procedures.
- Identify recurring issues and implement preventive solutions.
- Participate in training and research to stay current with emerging technologies.
- Develop a strong understanding of business operations and IT dependencies.
Key Performance Indicators (KPIs)
- Resolution time for IT incidents and service requests.
- User satisfaction and service quality.
- Accuracy of documentation and ticket records.
- Reduction of recurring technical issues.
- Compliance with security and operational standards.
Technical Skills
- Experience in IT support roles (onsite and remote support preferred).
- Knowledge of hardware troubleshooting and software support.
- Familiarity with ITSM tools and ticketing systems.
- Basic understanding of networking, infrastructure, and security principles.
- Experience supporting enterprise IT environments.
Professional Skills
- Strong prioritisation and time management abilities.
- Excellent decision-making and problem-solving skills.
- Strong organisational and planning capabilities.
- Effective communication skills (written and verbal).
- Customer-focused with strong interpersonal skills.
- Ability to work independently and within a team.
- Flexible, calm, and adaptable under pressure.
- Proactive and self-motivated approach to work.
Required Qualifications & Requirements
- Full Driving License (mandatory).
- Willingness and ability to travel extensively across assigned sites.
- Ability to respond to emergency travel requirements when needed.
- Willingness to pursue relevant IT certifications and professional development.
Language Requirements
Candidates must be fluent in any two of the following languages (written and verbal): German, Dutch, French, Polish.
Preferred Experience
- Experience working in field-based IT support roles.
- Experience supporting distributed or multi-site environments.
- Exposure to IT security practices and GDPR compliance.
- Experience participating in IT projects.
IT Field Support Analyst in Hawick employer: Infotree Global Solutions
Contact Detail:
Infotree Global Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Support Analyst in Hawick
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, and engage with professionals on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews by practising common IT support scenarios. Think about how you'd handle specific technical issues or customer interactions. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Use examples from your past experiences where you diagnosed and resolved technical issues effectively. This will demonstrate your proactive approach and ability to maintain system stability.
✨Tip Number 4
Don’t forget to apply through our website! It’s a great way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team and contributing to our mission of delivering top-notch IT support.
We think you need these skills to ace IT Field Support Analyst in Hawick
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Field Support Analyst role. Highlight your relevant experience in IT support, especially any field-based roles, and showcase your problem-solving skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your proactive approach to IT solutions and your ability to engage with stakeholders. Let us know how you can help maintain system stability and prevent recurring issues.
Show Off Your Technical Skills: In your application, don't forget to highlight your technical skills! Mention your experience with hardware troubleshooting, software support, and any familiarity with ITSM tools. We love candidates who can demonstrate their knowledge of networking and security principles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Infotree Global Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around hardware troubleshooting and software support. Be ready to discuss specific issues you've resolved in the past and how you approached them.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled recurring IT issues or improved service delivery. Highlight your decision-making process and the impact of your solutions on user satisfaction.
✨Understand the Business Context
Familiarise yourself with the company’s operations and how IT supports their goals. This will help you demonstrate your ability to engage with stakeholders and provide tailored IT solutions during the interview.
✨Be Ready for Scenario Questions
Expect questions that put you in real-world situations, like handling a critical IT incident or managing multiple support tickets. Practice articulating your thought process and prioritisation strategies clearly.