At a Glance
- Tasks: Lead IT support initiatives and resolve complex technical challenges.
- Company: Join InfoTrack, a market leader in technology solutions for the conveyancing industry.
- Benefits: Enjoy 25 days annual leave, flexible working, private health insurance, and more.
- Other info: Dynamic team culture with regular social events and career progression opportunities.
- Why this job: Make a real impact in a fast-growing tech business while developing your career.
- Qualifications: Strong experience with Microsoft 365, Azure AD, and excellent troubleshooting skills.
The predicted salary is between 40000 - 50000 £ per year.
Location: Woking (Hybrid after probation)
Salary: Competitive salary, depending on your experience
Do you enjoy solving complex technical challenges and leading IT support initiatives? Are you passionate about improving systems, processes and security in a fast-growing technology business? We're looking for an experienced Senior IT Support Engineer to join our IT team and play a key role in supporting, maintaining and evolving InfoTrack's UK technology estate.
This is an excellent opportunity for a technically skilled and proactive IT professional to take ownership of complex technical issues, contribute to infrastructure and security initiatives, and help drive continuous improvement across a growing and innovative technology business.
About InfoTrack
InfoTrack is a market-leading provider of technology solutions for the conveyancing industry, helping law firms deliver a best-in-class service to people buying and selling homes. As our market share continues to grow, so does the demand for reliable, secure and scalable technology services. That’s why we’re expanding our IT team to ensure our infrastructure, systems and users are supported to the highest standard.
What you’ll be doing
- Lead escalations and resolve complex technical issues across the IT estate
- Administer and support Microsoft 365, Azure AD / Entra ID, Intune and core business systems
- Maintain and improve ISO 27001-aligned processes, including access control, incident, asset and change management
- Manage Exchange, SharePoint, Teams and the wider Microsoft 365 ecosystem
- Support endpoint deployment, security hardening and infrastructure optimisation
- Act as a senior escalation point and mentor for IT support teams
- Develop documentation, improve processes and ensure SLA compliance
What we're looking for
Essential:
- Strong Microsoft 365 administration and Azure AD / Entra ID identity management experience
- Experience managing Intune policies, device configurations and endpoint compliance
- Broad understanding of Microsoft infrastructure, including endpoints, operating systems, application deployment, networks and SaaS platforms
- Experience working within an ISO 27001-controlled environment
- Strong troubleshooting, documentation and knowledge-sharing capabilities
- Excellent communication skills with the ability to collaborate and influence across teams
Desirable (but not essential):
- Experience supporting multi-site environments
- Experience with CrowdStrike, Mimecast, ScreenConnect or JIRA administration
- Exposure to infrastructure optimisation and endpoint hardening projects
- Experience mentoring or providing technical leadership to support teams
Working Hours
Your working week will be 37.5 hours per week, typically 9:00am – 5:30pm initially, with opportunities for flexitime and hybrid working between home and our Woking office once probation is completed.
Salary and Progression
Competitive salary, aligned with your experience and impact. You’ll also benefit from annual performance reviews, providing a clear pathway for career development and salary progression.
Benefits and Rewards
At InfoTrack, we believe in rewarding our people and creating a positive workplace culture. You’ll benefit from:
- 25 days annual leave, plus bank holidays
- Flexible working options, including hybrid working and flexitime after probation
- Private health insurance, including dental, optical and hearing cashback
- Income protection (worth x4 your base salary for up to 5 years)
- Life assurance (worth x4 your base salary)
- 24/7 health advice line and access to virtual GP appointments
- In-house barista: enjoy freshly brewed drinks throughout the day
- Office snacks, including fruit and refreshments
- Regular team breakfasts and lunches
- Recognition awards: £100 spot prizes for going above and beyond
- “Work From Anywhere” weeks: work remotely from a location of your choice
- Referral bonus: earn up to £2,000 for successful referrals
- Birthday and work anniversary gifts
- Regular social events including summer and Christmas parties, hikes, pub quizzes and more
If you’re looking to build your career in IT infrastructure and support while working with modern technology and a supportive team, we’d love to hear from you.
If you have any questions about the role or require any reasonable adjustments as part of the recruitment process, please let us know at careers@infotrack.co.uk.
Senior IT Support Engineer in Woking employer: InfoTrack UK
InfoTrack UK is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development. With a competitive salary and benefits such as private health insurance and generous annual leave, this hybrid role allows you to thrive while contributing to a market-leading provider that is transforming the legal sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Engineer in Woking
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what InfoTrack UK values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges InfoTrack UK might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at InfoTrack UK!
✨Direct Apply to InfoTrack UK
Let's not forget to apply directly through the InfoTrack UK website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior IT Support Engineer in Woking
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at InfoTrack UK.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at InfoTrack UK. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at InfoTrack UK
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
