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For Companies At a Glance
- Tasks: Lead and scale account management, ensuring client success and driving revenue growth.
- Company: Join InfoTrack, a leader in legal tech solutions for the UK conveyancing industry.
- Benefits: Enjoy competitive salary, flexible working, private health insurance, and 25 days annual leave.
- Other info: Dynamic work culture with regular social events and career progression opportunities.
- Why this job: Shape client relationships and make a real impact in a pivotal leadership role.
- Qualifications: 5+ years in Account Management with strong leadership and commercial skills.
The predicted salary is between 60000 - 75000 ÂŁ per year.
Location: Waterloo (Hybrid after probation)
Salary: Competitive salary + performance-related bonus, aligned with your experience and impact
Are you a strategic commercial leader who thrives on building high-performing teams? Can you turn complex client relationships into long-term revenue growth and operational success?
About the Role
We’re looking for a Head of Account Management to lead and scale our eCOS client success function at a pivotal stage of growth. You’ll shape how we manage, retain, and grow relationships with some of the UK’s leading conveyancing firms, ensuring our technology delivers measurable value at scale. This is a key leadership role within InfoTrack, owning account management and client training across eCOS - driving retention, expansion, and customer success as we continue to grow our market presence in legal tech.
About InfoTrack
InfoTrack is a leading provider of technology solutions for the UK conveyancing industry, supporting law firms to deliver faster, more efficient, and higher-quality service to people buying and selling homes. As adoption of our platform continues to grow, so does the importance of ensuring our clients realise sustained value from our technology. This role sits at the centre of that evolution, shaping how we manage, retain, and grow relationships with our clients while building a best-in-class account management and client training function.
What you’ll be doing:
- Develop and execute the account management strategy aligned with overall business goals
- Lead, mentor, and scale a high-performing regional account management team
- Define KPIs, performance metrics, and best practices for client success
- Manage and develop the client training function to enhance customer experience
- Build and maintain strong relationships with key clients and stakeholders
- Act as executive sponsor for strategic and high-value accounts
- Ensure high levels of client satisfaction, retention, and loyalty
- Handle escalations and resolve complex client issues
- Act as the voice of the customer, feeding insights into Product teams
- Identify opportunities for upselling, cross-selling, and account expansion
- Drive account growth strategies to meet or exceed revenue targets
- Monitor usage metrics and proactively manage churn risk
- Continuously improve training strategies and measure effectiveness
What we’re looking for:
- At least 5 years of experience in senior Account Management, Customer Success, Sales, or Client Services roles
- Track record managing enterprise or mid-market client portfolios
- Experience leading and scaling high-performing teams
- Strong commercial mindset with direct ownership of revenue outcomes (retention and expansion)
- Ability to operate credibly with senior stakeholders and executive-level clients
- Excellent communication, negotiation, and influencing skills
- Desirable (but not essential): Experience in legal tech, SaaS, or the conveyancing/property sector
- Understanding of conveyancing workflows, onboarding processes, and AML/KYC requirements
- Experience translating technology into operational value for clients
Working Hours
Your working week will be 37.5 hours per week, typically 9:00am – 5:30pm, with opportunities for hybrid working between home and our Waterloo office once probation is completed.
Salary and Progression
Competitive salary + performance-related bonus, aligned with your experience and impact. You’ll also benefit from annual performance reviews, providing a clear pathway for career development and salary progression.
Benefits and Rewards
At InfoTrack, we believe in rewarding our people and creating a positive workplace culture.
- 25 days annual leave, plus bank holidays
- Flexible working options, including hybrid working after probation
- Private health insurance, including dental, optical and hearing cashback
- 24/7 health advice line and access to virtual GP appointments
- In-house barista: enjoy freshly brewed drinks throughout the day
- Office snacks, including fruit and refreshments
- Regular team breakfasts and lunches
- “Work From Anywhere” weeks: work remotely from a location of your choice
- Birthday and work anniversary gifts
- Regular social events including summer and Christmas parties, hikes, pub quizzes and more
Next Steps
We’d love to hear from you. If you have any questions about the role or require any reasonable adjustments as part of the recruitment process, please let us know.
Head of Account Management in London employer: InfoTrack UK
Contact Detail:
InfoTrack UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Account Management in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Head of Account Management role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your achievements in account management and client success. When you get the chance to chat with potential employers, let them see how you've driven retention and growth in past roles.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by doing mock sessions with friends or mentors. Focus on articulating your experience in leading teams and managing client relationships, as these are key for the role at InfoTrack.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our team at InfoTrack. Don’t miss out on this opportunity!
We think you need these skills to ace Head of Account Management in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Account Management role. Highlight your experience in account management and how it aligns with our goals at InfoTrack. We want to see how you can bring value to our team!
Showcase Your Leadership Skills: Since this is a leadership position, don’t forget to emphasise your experience in leading high-performing teams. Share specific examples of how you've mentored others and driven success in previous roles. We love seeing those success stories!
Demonstrate Your Commercial Mindset: We’re looking for someone with a strong commercial mindset. In your application, make sure to mention any direct ownership of revenue outcomes you've had, especially in retention and expansion. Show us how you can contribute to our growth!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about InfoTrack and what we stand for!
How to prepare for a job interview at InfoTrack UK
✨Know Your Numbers
As a Head of Account Management, you'll need to demonstrate your understanding of KPIs and performance metrics. Be prepared to discuss specific examples of how you've driven retention and expansion in previous roles, including any quantifiable results.
✨Showcase Your Leadership Style
This role requires leading and mentoring a high-performing team. Think about your leadership style and be ready to share how you've successfully built and scaled teams in the past. Highlight any strategies you've used to motivate and develop your team members.
✨Understand Client Needs
You’ll be managing complex client relationships, so it’s crucial to show that you can act as the voice of the customer. Prepare to discuss how you've previously identified client needs and translated them into actionable strategies that deliver value.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding escalations and complex client issues. Think of specific scenarios where you've successfully resolved challenges and how those experiences can apply to the role at InfoTrack.