At a Glance
- Tasks: Support clients in commercial property transactions and resolve queries via phone and email.
- Company: Join InfoTrack, a leading tech provider in the conveyancing industry.
- Benefits: Enjoy flexible working, private health insurance, and 25 days annual leave.
- Other info: Dynamic team culture with regular social events and career progression opportunities.
- Why this job: Kickstart your career in a fast-paced environment with full training provided.
- Qualifications: Excellent customer service skills and a proactive problem-solving attitude required.
The predicted salary is between 28000 - 30000 £ per year.
Location: Waterloo, London (Hybrid after probation)
Salary: Competitive salary, depending on your skills and experience
Are you passionate about delivering outstanding customer service? Ready to take your skills into a professional, fast-paced conveyancing technology environment? Join InfoTrack as a Commercial Customer Support Assistant, where you’ll help property professionals get the most from our products and services while building expertise in legal technology and commercial transactions.
We're looking for someone with excellent customer service skills, a proactive approach to problem-solving and a passion for helping clients. You don't need previous experience in commercial conveyancing: we'll provide full training on our products, services and the commercial property transaction process, giving you everything you need to thrive in the role.
About InfoTrack: InfoTrack is a market-leading provider of technology solutions for the conveyancing industry, helping law firms deliver a best-in-class service to people buying and selling homes. As our market share continues to grow, so does the demand for specialist support across commercial property transactions. That's why we're expanding our commercial support team to ensure clients receive an efficient, reliable and seamless service.
What you'll be doing: In this role, you will:
- Provide first-line and second-line support for commercial real estate clients via phone, email and online channels.
- Respond to enquiries relating to commercial property searches, transaction services and platform functionality.
- Investigate and resolve client issues within agreed service levels, escalating more complex technical or operational issues where needed.
- Keep clients informed throughout the resolution process, ensuring they receive clear updates and a positive experience.
- Troubleshoot user issues and system errors, helping clients navigate the platform confidently.
- Assist clients with updates, new feature adoption and best-practice use of InfoTrack products.
- Work closely with the Commercial Account Manager, Managed Services Team and internal support teams to deliver excellent client outcomes.
- Support clients using services including Commercial Property Searches, HM Land Registry services, Pre and Post Completion Services, Companies House searches, Local Authority searches, Environmental and planning searches, Anti-Money Laundering checks, Identity verification and Electronic signatures.
What we're looking for:
- Essential: Excellent customer service and communication skills.
- Strong problem-solving ability and a proactive approach to resolving queries.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience working within service level agreements (SLAs).
- Confidence explaining technical processes clearly.
- Desirable (but not essential): Previous experience within a commercial property or commercial conveyancing team, ideally in a law firm or professional services environment.
- Knowledge of commercial property transactions, including property searches, Land Registry services, and digital legal workflows.
Your working week will be 37.5 hours per week, typically 9:00am - 5:30pm initially, with opportunities for flexitime and hybrid working between home and our Waterloo office once probation is completed.
The salary for this role is £28,000 - £30,000, depending on your skills and experience. You'll also benefit from annual performance reviews, providing a clear pathway for career development and salary progression.
At InfoTrack, we believe in rewarding our people and creating a positive workplace culture. You'll benefit from:
- 25 days annual leave, plus bank holidays
- Flexible working options, including hybrid working after probation
- Private health insurance, including dental, optical and hearing cashback
- 24/7 health advice line and access to virtual GP appointments
- In-house barista: enjoy freshly brewed drinks throughout the day
- Office snacks, including fruit and refreshments
- Regular team breakfasts and lunches
- “Work From Anywhere” weeks: work remotely from a location of your choice
- Birthday and work anniversary gifts
- Regular social events including summer and Christmas parties, hikes, pub quizzes and more
If you're looking to build your career in commercial client support while working with modern technology and a supportive team, we'd love to hear from you. If you have any questions about the role or require any reasonable adjustments as part of the recruitment process, please let us know at careers@infotrack.co.uk.
Commercial Support Assistant in London employer: InfoTrack UK
InfoTrack UK is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development. With a competitive salary and benefits such as private health insurance and generous annual leave, this hybrid role allows you to thrive while contributing to a market-leading provider that is transforming the legal sector.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Support Assistant in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at InfoTrack UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like InfoTrack UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Commercial Support Assistant in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to InfoTrack UK:Your cover letter is your chance to shine! Tell us why you want to work at InfoTrack UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at InfoTrack UK!
How to prepare for a job interview at InfoTrack UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
