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- Tasks: Lead and scale account management for top UK conveyancing firms, driving client success.
- Company: Join InfoTrack, a leading tech provider in the UK conveyancing industry.
- Benefits: Enjoy competitive salary, flexible working, private health insurance, and 25 days annual leave.
- Other info: Dynamic work culture with regular social events and career progression opportunities.
- Why this job: Shape client relationships and drive growth in a pivotal leadership role.
- Qualifications: 5+ years in Account Management with strong team leadership skills.
The predicted salary is between 60000 - 75000 ÂŁ per year.
Location: Waterloo (Hybrid after probation)
Salary: Competitive salary + performance-related bonus, aligned with your experience and impact
Are you a strategic commercial leader who thrives on building high-performing teams? Can you turn complex client relationships into long-term revenue growth and operational success?
About the Role
We’re looking for a Head of Account Management to lead and scale our eCOS client success function at a pivotal stage of growth. You’ll shape how we manage, retain, and grow relationships with some of the UK’s leading conveyancing firms, ensuring our technology delivers measurable value at scale. This is a key leadership role within InfoTrack, owning account management and client training across eCOS - driving retention, expansion, and customer success as we continue to grow our market presence in legal tech.
About InfoTrack
InfoTrack is a leading provider of technology solutions for the UK conveyancing industry, supporting law firms to deliver faster, more efficient, and higher-quality service to people buying and selling homes. As adoption of our platform continues to grow, so does the importance of ensuring our clients realise sustained value from our technology. This role sits at the centre of that evolution, shaping how we manage, retain, and grow relationships with our clients while building a best-in-class account management and client training function.
What you’ll be doing:
- Develop and execute the account management strategy aligned with overall business goals
- Lead, mentor, and scale a high-performing regional account management team
- Define KPIs, performance metrics, and best practices for client success
- Manage and develop the client training function to enhance customer experience
- Build and maintain strong relationships with key clients and stakeholders
- Act as executive sponsor for strategic and high-value accounts
- Ensure high levels of client satisfaction, retention, and loyalty
- Handle escalations and resolve complex client issues
- Act as the voice of the customer, feeding insights into Product teams
- Identify opportunities for upselling, cross-selling, and account expansion
- Drive account growth strategies to meet or exceed revenue targets
- Monitor usage metrics and proactively manage churn risk
- Continuously improve training strategies and measure effectiveness
What we’re looking for:
- At least 5 years of experience in senior Account Management, Customer Success, Sales, or Client Services roles
- Track record managing enterprise or mid-market client portfolios
- Experience leading and scaling high-performing teams
- Strong commercial mindset with direct ownership of revenue outcomes (retention and expansion)
- Ability to operate credibly with senior stakeholders and executive-level clients
- Excellent communication, negotiation, and influencing skills
- Desirable (but not essential): Experience in legal tech, SaaS, or the conveyancing/property sector
- Understanding of conveyancing workflows, onboarding processes, and AML/KYC requirements
- Experience translating technology into operational value for clients
Working Hours
Your working week will be 37.5 hours per week, typically 9:00am – 5:30pm, with opportunities for hybrid working between home and our Waterloo office once probation is completed.
Salary and Progression
Competitive salary + performance-related bonus, aligned with your experience and impact. You’ll also benefit from annual performance reviews, providing a clear pathway for career development and salary progression.
Benefits and Rewards
At InfoTrack, we believe in rewarding our people and creating a positive workplace culture.
- 25 days annual leave, plus bank holidays
- Flexible working options, including hybrid working after probation
- Private health insurance, including dental, optical and hearing cashback
- 24/7 health advice line and access to virtual GP appointments
- In-house barista: enjoy freshly brewed drinks throughout the day
- Office snacks, including fruit and refreshments
- Regular team breakfasts and lunches
- “Work From Anywhere” weeks: work remotely from a location of your choice
- Birthday and work anniversary gifts
- Regular social events including summer and Christmas parties, hikes, pub quizzes and more
Next Steps
We’d love to hear from you. If you have any questions about the role or require any reasonable adjustments as part of the recruitment process, please let us know at careers@infotrack.co.uk.
Head of Account Management employer: InfoTrack UK
Contact Detail:
InfoTrack UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Account Management
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their products, culture, and recent news. This will help us tailor our responses and show that we’re genuinely interested in the role and the company.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to get comfortable with common questions. The more we practice, the more confident we’ll feel when it’s time to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in leaving a positive impression. It shows our enthusiasm for the role and keeps us on the radar of the hiring team.
We think you need these skills to ace Head of Account Management
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Account Management role. Highlight your experience in account management and how it aligns with our goals at InfoTrack. We want to see how you can bring value to our team!
Showcase Your Leadership Skills: Since this is a leadership position, don’t forget to emphasise your experience in leading high-performing teams. Share specific examples of how you've mentored others and driven success in previous roles. We love seeing those success stories!
Demonstrate Your Commercial Mindset: We’re looking for someone with a strong commercial mindset. In your application, make sure to mention any direct ownership of revenue outcomes you've had, especially in retention and expansion. Show us how you can contribute to our growth!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about InfoTrack and what we stand for!
How to prepare for a job interview at InfoTrack UK
✨Know Your Numbers
As a Head of Account Management, you'll need to demonstrate your understanding of KPIs and performance metrics. Be ready to discuss specific examples of how you've driven revenue growth and client retention in previous roles. This shows you can translate strategy into measurable outcomes.
✨Showcase Leadership Skills
Prepare to talk about your experience leading and mentoring teams. Share stories that highlight your ability to build high-performing teams and how you've successfully scaled account management functions. This will illustrate your capability to lead at InfoTrack.
✨Understand the Client's Perspective
Be prepared to discuss how you’ve acted as the voice of the customer in past roles. Think of examples where you've resolved complex client issues or improved client satisfaction. This will show that you can maintain strong relationships with key clients and stakeholders.
✨Demonstrate Commercial Acumen
Since this role requires a strong commercial mindset, come equipped with insights on upselling and cross-selling strategies you've implemented before. Discuss how you’ve identified opportunities for account expansion and how that aligns with business goals.