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For Companies At a Glance
- Tasks: Train clients on our innovative systems and ensure smooth interactions.
- Company: Join InfoTrack, a leading legal tech provider transforming property transactions since 2016.
- Benefits: Enjoy hybrid working, competitive holidays, social events, and a generous commission plan.
- Why this job: Be part of a dynamic team driving digital change in the conveyancing process.
- Qualifications: Excellent customer service skills, enthusiasm, and experience in sales or training preferred.
- Other info: Opportunity to work autonomously and make a real impact in a growing company.
The predicted salary is between 28800 - 43200 £ per year.
InfoTrack is a pioneering legal technology provider with a track record of phenomenal growth in the UK since 2016. Delivering game-changing digital solutions, we have revolutionised the way property transactions are managed by law firms to make the home moving process easier for everyone involved. With a vision to completely digitise the conveyancing process, our growing portfolio of industry-leading products spans digital ID verification to automation tools and more. Our passion for innovation and commitment to align the conveyancing process with the 21st century is key to our success.
We strive to be the best in the business, and we are looking for a talented eCOS Account Manager with a determination to provide the best service to our clients. Hybrid working is available after 6 months.
What We Need from You!
- You will be responsible for training and upskilling our clients in all aspects of our systems, ensuring their interactions with InfoTrack run as smoothly as possible and helping to drive digital change within Conveyancing.
- You will be showcasing our eCOS (electronic client onboarding software) platform and demonstrating how great our products are, and the benefits of using them!
- You will be calling, emailing, and meeting our clients daily, so a good dose of confidence is key!
- A talent for identifying areas of growth and cross-selling our products through the monitoring of your accounts usage.
- Ensuring any issues are resolved quickly and efficiently by collaborating with other departments throughout the business.
What InfoTrack Has to Offer!
- A generous commission plan
- A fun and friendly working environment
- Competitive holiday allowance
- Company social events
- A chance to be a part of the future of InfoTrack!
The Helpful Bits!
- Excellent customer service skills
- Enthusiastic and driven multi-tasker
- Determination
- Results driven
- Training experience
- Proven sales performance
- Intuitive problem solver
- Great team player, with a passion and desire to make a difference
- Self-motivated
- Strong financial and strategic skills
- Loads of initiative and ability to work autonomously
- High attention to detail
- Experience with applications software, including Microsoft Word, Excel, PowerPoint and Hubspot database
- Knowledge and intrigue in the Legal and Conveyancing process
- 6-12 months experience in a similar role would be advantageous
Account Manager in South East London employer: InfoTrack UK
Contact Detail:
InfoTrack UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in South East London
✨Tip Number 1
Familiarise yourself with InfoTrack's products, especially the eCOS platform. Understanding the features and benefits of the software will allow you to confidently demonstrate its value to potential clients during interviews.
✨Tip Number 2
Brush up on your knowledge of the legal and conveyancing processes. Being well-versed in these areas will not only impress your interviewers but also help you relate better to the clients you'll be working with.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've successfully resolved client issues in the past. This will demonstrate your problem-solving abilities and your commitment to providing excellent service.
✨Tip Number 4
Network with professionals in the legal tech industry, particularly those who have experience with InfoTrack or similar companies. Building connections can provide valuable insights and potentially lead to referrals for the Account Manager position.
We think you need these skills to ace Account Manager in South East London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in account management and customer service. Emphasise any training or sales performance achievements that align with the role at InfoTrack.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific aspects of InfoTrack's products and how your skills can contribute to their mission of digitising the conveyancing process.
Showcase Relevant Skills: Highlight your experience with applications software, particularly Microsoft Office and Hubspot. Discuss your problem-solving abilities and how you've successfully managed client relationships in the past.
Prepare for Potential Questions: Think about how you would demonstrate your knowledge of the legal and conveyancing process. Be ready to discuss examples of how you've driven digital change or improved client interactions in previous roles.
How to prepare for a job interview at InfoTrack UK
✨Showcase Your Customer Service Skills
As an Account Manager, you'll be interacting with clients daily. Be prepared to discuss your previous customer service experiences and how you've successfully resolved issues. Highlight specific examples that demonstrate your ability to provide excellent service.
✨Demonstrate Your Knowledge of the Legal Sector
InfoTrack is focused on the legal technology space, so it's crucial to show your understanding of the conveyancing process. Brush up on relevant terminology and trends in the industry to impress your interviewers.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview. Practice how you would train a client on the eCOS platform or handle a difficult customer situation. This will showcase your communication skills and problem-solving abilities.
✨Highlight Your Sales Experience
Since the role involves identifying growth opportunities and cross-selling products, be ready to discuss your sales achievements. Share specific metrics or examples of how you've successfully driven sales in previous roles.
