At a Glance
- Tasks: Manage client accounts and ensure exceptional service delivery.
- Company: Join InfoTrack, a leading legal tech innovator transforming property transactions.
- Benefits: Enjoy flexible working hours, remote options, and exciting corporate perks.
- Other info: This is a permanent full-time role based in Waterloo.
- Why this job: Be part of a dynamic team making a real impact in the legal industry.
- Qualifications: No specific experience required; enthusiasm and a willingness to learn are key.
The predicted salary is between 28800 - 42000 £ per year.
Account Manager
Location: Waterloo (Hybrid after probation)
Salary: Competitive base salary plus a healthy commission structure, giving you the opportunity to maximise your earnings
Are you someone who enjoys building long-term client relationships?
Enjoy helping customers get the very best from technology while growing your accounts?
We're looking for an Account Manager who enjoys building relationships as much as delivering results. You'll work closely with a portfolio of clients, helping them succeed while growing your accounts through a consultative approach.
About InfoTrack
InfoTrack is a market-leading provider of technology solutions for the conveyancing industry, helping law firms deliver a best-in-class service to people buying and selling homes.
As our customer base continues to grow, we're looking for an experienced Account Manager to strengthen client relationships, increase product adoption and identify new commercial opportunities across our existing customer base.
What you’ll be doing
- Manage a portfolio of existing clients, acting as their primary point of contact
- Build trusted, long-term relationships that encourage customer loyalty and retention
- Identify opportunities to introduce additional InfoTrack products and services
- Deliver product demonstrations and client training, both online and in person
- Monitor customer usage and proactively identify opportunities for growth
- Resolve client issues by working closely with internal teams across the business
- Support the successful onboarding and rollout of new clients
- Achieve and exceed commercial and account management targets through a consultative approach
What we're looking for
Essential:
- 3+ years of experience selling technical SaaS solutions
- Proven success in Account Management, Customer Success or a consultative sales role
- A track record of consistently meeting or exceeding sales and account management KPIs
- Experience delivering client training and product demonstrations
- Excellent communication and relationship-building skills
- Comfortable analysing customer data to identify commercial opportunities
- A proactive, accountable and customer-focused approach
Desirable (but not essential):
- Experience working within the legal or conveyancing sector
Working Hours
- Your working week will be 37.5 hours per week, typically 9am – 5:30pm initially, with opportunities for hybrid working between home and our Waterloo office once you have passed probation
Salary and Progression
- Competitive base salary plus a healthy commission structure, giving you the opportunity to maximise your earnings
- You’ll also benefit from annual performance reviews, providing a clear pathway for career development and salary progression
Benefits and Rewards
At InfoTrack, we believe in rewarding our people and creating a positive workplace culture.
You’ll benefit from:
- 25 days annual leave, plus bank holidays
- Hybrid working after probation
- Private health insurance, including dental, optical and hearing cashback
- Income protection (worth x4 your base salary for up to 5 years)
- Life assurance (worth x4 your base salary)
- 24/7 health advice line and access to virtual GP appointments
- In-house barista: enjoy freshly brewed drinks throughout the day
- Office snacks, including fruit and refreshments
- Regular team breakfasts and lunches
- Recognition awards: £100 spot prizes for going above and beyond
- “Work From Anywhere” weeks: work remotely from a location of your choice
- Referral bonus: earn up to £2,000 for successful referrals
- Birthday and work anniversary gifts
- Regular social events including summer and Christmas parties, hikes, pub quizzes and more
If you're passionate about building lasting client relationships, enjoy consultative selling and want to be part of a growing technology business that's transforming the legal sector, we'd love to hear from you.
If you have any questions about the role or require any reasonable adjustments as part of the recruitment process, please let us know at careers@infotrack.co.uk.
Account Manager in London employer: InfoTrack UK
InfoTrack UK is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development. With a competitive salary and benefits such as private health insurance and generous annual leave, this hybrid role allows you to thrive while contributing to a market-leading provider that is transforming the legal sector.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in London
✨Tip Number 1
Familiarise yourself with InfoTrack's products and services. Understanding their digital solutions will not only help you in interviews but also show your genuine interest in the company and its mission.
✨Tip Number 2
Network with current or former employees of InfoTrack on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations for the Account Manager role.
✨Tip Number 3
Prepare to discuss how your previous experience aligns with the responsibilities of an Account Manager. Be ready to share specific examples of how you've successfully managed client relationships and driven sales growth.
✨Tip Number 4
Stay updated on industry trends and challenges in legal technology. Being knowledgeable about the sector will allow you to speak confidently about how you can contribute to InfoTrack's continued success.
We think you need these skills to ace Account Manager in London
Some tips for your application 🫡
Understand the Role:Read the job description for the Account Manager position carefully. Make sure you understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous experience in account management or sales, particularly in the legal technology sector. Use specific examples to demonstrate your achievements and how they relate to the role.
Craft a Compelling Cover Letter:Write a personalised cover letter that showcases your passion for the industry and your understanding of InfoTrack's mission. Explain why you want to work with them and how you can contribute to their success.
Proofread Your Application:Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an Account Manager.
How to prepare for a job interview at InfoTrack UK
✨Research the Company
Before your interview, take some time to understand InfoTrack's mission and values. Familiarise yourself with their products and services, especially how they revolutionise property transactions. This will show your genuine interest in the company and help you tailor your answers.
✨Prepare for Behavioural Questions
As an Account Manager, you'll need to demonstrate strong interpersonal skills. Be ready to discuss past experiences where you've successfully managed client relationships or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Sales Skills
Highlight your sales achievements and strategies during the interview. Be prepared to discuss how you've met or exceeded targets in previous roles. This will illustrate your capability to drive growth for InfoTrack and align with their goals.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, company culture, or future projects. This not only shows your enthusiasm but also helps you assess if the company is the right fit for you.
