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For Companies At a Glance
- Tasks: Provide excellent customer service in local authority licensing functions and support public safety.
- Company: Join North Yorkshire Council, a supportive and community-focused organisation.
- Benefits: Enjoy 28-34 days holiday, a generous pension scheme, and fitness discounts.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and ability to understand regulations are essential.
- Other info: Flexible working arrangements available with opportunities for career growth.
The predicted salary is between 31500 - 34500 £ per year.
The Licensing Service carries out an important regulatory function, undertaking a range of duties to help ensure public safety and support businesses throughout the North Yorkshire Council area.
The role involves providing excellent customer service across the full range of local authority licensing functions, including Alcohol, Entertainment, Taxis, Animal Activities, and Gambling. This is a very varied and fast-paced role where full training and support will be provided.
The team provides advice and guidance, processes applications within legal timeframes, carries out inspections, and investigates complaints. This involves working closely with various stakeholders, including internal and external partner organisations such as the Police, Fire Service, and local businesses.
Responsibilities
- Processing applications and producing licences within legislative timescales.
- Inputting and interrogating statistical data.
- Providing professional advice to licensing enquiries.
- Arranging and undertaking face-to-face appointments.
- Investigating complaints and responding to requests for service.
- Identifying service improvements.
- Liaising with internal and external agencies.
Requirements
- Direct experience of or the ability to understand and apply regulation, law, and public safety.
- Excellent communication skills.
- A professional, welcoming, and positive attitude.
- Ability to multi-task and manage a varied workload in a flexible environment.
- Strong organisational skills.
- Exceptional attention to detail.
- Ability to keep clear and accurate records.
- Good IT skills and experience in using Office applications, including Word, Excel, and Outlook.
Working Arrangements
We are recruiting up to two Technical Licensing Officers and offer flexible working arrangements to suit different preferences and service needs. The role can be structured in one of the following ways:
- Full-time (37 hours/week) Temporary post based in Skipton expected until September 2026, covering maternity leave.
- Part-time post (22 hours/week) in Skipton until September 2026 (maternity cover), alongside a permanent part-time post (20 hours/week) based in Richmond or Northallerton.
Although primarily based in either Skipton, Northallerton or Richmond, you will need to travel between the offices within the area to provide demand-led support, attend meetings, and training. You will need a full driving licence.
What You Will Get in Return
- Our holiday entitlement starts at 28 days rising to 34 days (pro-rata) per year with continued service, plus public holidays.
- Pension: for your retirement with our generous local government pension scheme with an 18.5% contribution.
- Fitness discounts with various gyms across the county.
- Lifestyle Savings: explore a huge range of discounts to help you save money across hundreds of the UK’s favourite high-street and online retailers.
Contact and Apply
For an informal discussion regarding the role, please contact Emma Hayton, Senior Licensing Enforcement Officer on 01756 706343 or Tim Chadwick, Area Licensing Manager on 01756 706455.
To apply please click the Apply Now link below.
Technical Licensing Officer (Full Time) in Skipton employer: Infotec
Contact Detail:
Infotec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Licensing Officer (Full Time) in Skipton
✨Tip Number 1
Get to know the company and its values before your interview. Research North Yorkshire Council and understand their licensing services. This will help us tailor our answers and show that we’re genuinely interested in the role.
✨Tip Number 2
Practice common interview questions related to licensing and public safety. We can even role-play with a friend or use online resources to get comfortable with our responses. The more prepared we are, the more confident we’ll feel!
✨Tip Number 3
Show off our communication skills during the interview. Since the role involves liaising with various stakeholders, let’s demonstrate how we can convey information clearly and professionally. Remember, it’s all about making a great impression!
✨Tip Number 4
Don’t forget to ask insightful questions at the end of the interview. This shows our enthusiasm for the role and helps us determine if it’s the right fit for us. Plus, it gives us a chance to engage with the interviewers on a deeper level!
We think you need these skills to ace Technical Licensing Officer (Full Time) in Skipton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Technical Licensing Officer. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills: Since excellent communication is key in this role, use your application to demonstrate your ability to convey information clearly and professionally. Whether it’s through your cover letter or CV, let us see your best writing skills!
Be Detail-Oriented: Attention to detail is crucial for processing applications and maintaining records. Make sure your application is free from typos and errors, and that it clearly outlines your qualifications. We appreciate a polished presentation!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands, and we can’t wait to hear from you!
How to prepare for a job interview at Infotec
✨Know Your Regulations
Familiarise yourself with the key regulations and laws related to licensing, especially those relevant to alcohol, entertainment, and public safety. This will not only show your understanding of the role but also demonstrate your commitment to ensuring compliance.
✨Showcase Your Communication Skills
Prepare examples that highlight your excellent communication skills. Think about times when you’ve successfully dealt with customer enquiries or collaborated with stakeholders. Being able to articulate these experiences will help you stand out.
✨Demonstrate Organisational Skills
Since the role involves managing a varied workload, be ready to discuss how you prioritise tasks and keep accurate records. Share specific strategies or tools you use to stay organised, as this will reassure them of your ability to handle the demands of the job.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training opportunities, and the challenges faced in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
