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- Tasks: Lead the design of innovative services and enhance user experiences.
- Company: Join North Yorkshire Council's dynamic Transformation team.
- Benefits: Enjoy shopping discounts, flexible working, and a great pension scheme.
- Why this job: Be at the forefront of service design and make a real impact.
- Qualifications: Degree level education and experience in service design required.
- Other info: Hybrid working options available with excellent career growth opportunities.
The predicted salary is between 46300 - 57700 ÂŁ per year.
Are you passionate about transforming services and enhancing user experiences? Do you thrive in a dynamic and innovative environment? Would you like to lead a talented and future focused team? If the answer is yes, then we want to hear from you!
We are looking for a Lead Service Designer to join our Service Design and Digital Adoption team within the Transformation department. This is your chance to be at the forefront of innovation, working to high standards and fostering a culture of creativity.
As a Lead Service Designer, you'll oversee the design of complex services with a user‑centric approach, collaborating with multidisciplinary senior teams to uncover opportunities for transformation. You'll be the ambassador for service design, championing best practices and cutting‑edge methodologies, and facilitating workshops and training sessions that inspire and elevate the entire council workforce!
The role offers hybrid working, and you would be based at one of our key NYC hubs across the country, depending on which one is the most convenient for you!
The Transformation team at North Yorkshire Council is at the heart of all planned change programmes, driving efficiency and effectiveness to deliver better customer experiences and continuous improvements. Our Service Design and Digital Adoption team is dedicated to designing council services that are accessible, efficient, and aligned with our operating model. We lead on user experience (UX) practice and deliver in‑house developed products and automation tools to support service transformation.
You’ll give direction on design practice to senior service designers, collaborating closely with service owners, as well as service product managers, and digital and automation analysts. Together, we work with various stakeholders, including employees, customers, and third parties, as well as NYC’s centralised support teams such as legal, property, procurement, technology, and HR.
Recent projects the team have delivered include:
- Digital council services such as online services to assist highway fault reporting, Blue Badge applications, and waste and parking permits.
- A comprehensive 'Contact Us' solution and developed a location checker to help direct users to area‑specific web content.
- Household support fund which delivers a digital process that allows eligible residents to apply for financial support quickly and easily.
- An online platform (self‑service IT portal) that allows staff to find answers to their questions and resolve issues independently, without needing to contact a support agent.
- Chatbot – an interactive tool that allows users to get answers to their questions and resolve issues through automated conversations, without needing to contact a support agent.
- Robotic Process Automation (RPA), technology that automates repetitive tasks and processes, thereby enhancing user experience by reducing manual effort and increasing efficiency.
You may have come from a background in service management or Business analysis discipline with experience in designing and delivering service changes or managing service design projects. The successful candidate will:
- Be educated to degree level (Level 5) or equivalent experience.
- Have evidence of ongoing commitment to continuing professional development (CPD).
- Have experience in leading the design of services, ensuring alignment with user needs and organisational objectives.
- Possess a strong background in stakeholder engagement, with the ability to build positive relationships and influence senior managers to adopt user‑centred design principles.
- Be skilled in utilising a range of service design tools and techniques, such as user journeys, prototyping, and user research.
- Have a good understanding of local authority policies, procedures, and relevant legislation relating to service operation.
- Be knowledgeable about service design techniques, including user stories, customer journey mapping, personas, and service blueprints.
- Have working knowledge of Government Digital Service Standards.
As a North Yorkshire Council employee, you will have access to great benefits via our everybody benefits scheme such as:
- Shopping discounts including home technology
- Green car salary sacrifice schemes
- Financial wellbeing and health assured and our employee assistance programme to assist with your health and wellbeing.
- A favourable local government pension scheme and flexible working options.
For more information about our role please contact Anne‑Louise Arkle, anne‑louise.arkle@northyorks.gov.uk, 01609 533050.
This role expires 01/02/2026. Apply now by clicking the link below.
Lead Service Designer, Scarborough (Full Time) employer: Infotec
Contact Detail:
Infotec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Service Designer, Scarborough (Full Time)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Familiarise yourself with their recent initiatives, especially those related to service design. This will help you tailor your responses and show that you're genuinely interested in what they do.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences align with the role of Lead Service Designer. Highlight your user-centric approach and any relevant projects you've led to demonstrate your fit for the position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at North Yorkshire Council and contributing to our mission of transforming services.
We think you need these skills to ace Lead Service Designer, Scarborough (Full Time)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for transforming services and enhancing user experiences shine through. We want to see how you can bring creativity and innovation to the role!
Tailor Your Experience: Make sure to highlight your relevant experience in service design and stakeholder engagement. We’re looking for someone who can align user needs with organisational objectives, so be specific about your past projects and achievements.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to describe your skills and experiences, making it easy for us to see why you’d be a great fit for the Lead Service Designer role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Infotec
✨Know Your User-Centric Design Principles
Make sure you brush up on user-centric design principles before the interview. Be ready to discuss how you've applied these in past projects, especially in service design. Highlight your experience with tools like user journeys and personas, as this will show your understanding of the role's requirements.
✨Showcase Your Stakeholder Engagement Skills
Prepare examples that demonstrate your ability to engage with stakeholders effectively. Think about times when you've influenced senior managers or collaborated with multidisciplinary teams. This is crucial for the Lead Service Designer role, so make it a key part of your discussion.
✨Familiarise Yourself with Recent Projects
Take some time to research recent projects completed by the Service Design and Digital Adoption team. Being able to reference specific initiatives, like the digital council services or the chatbot, will show your genuine interest in the role and the organisation's mission.
✨Prepare for Practical Scenarios
Expect to face practical scenarios or case studies during the interview. Practice articulating your thought process in designing services that meet user needs while aligning with organisational objectives. This will help you demonstrate your problem-solving skills and creativity.
