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- Tasks: Lead digital transformation and enhance customer experience for Oxfordshire County Council.
- Company: Join Oxfordshire County Council, shaping the future of local government technology.
- Benefits: Competitive salary, hybrid working, and a chance to make a real impact.
- Why this job: Be at the forefront of innovative change that improves lives across the county.
- Qualifications: Proven leadership in complex organisations, ideally in local government or public sector.
- Other info: Opportunity to influence the digital landscape and drive sustainable change.
The predicted salary is between 125350 - 135928 ÂŁ per year.
Lead transformation through local government reorganisation. This is a pivotal opportunity for an exceptional, director‑level leader who thrives on turning complex change into better outcomes for people. If you’re ambitious to get Oxfordshire County Council to where it needs to be in preparation for Local Government Reform and Devolution; modern, resilient and truly customer‑centred, this role puts you at the heart of shaping a connected, digitally empowered county.
Our digital ambitions have the greatest potential to transform the service we offer our communities and will be a game changer as we transition to the new authority(ies). You’ll steer how we adopt innovative technologies, strengthen digital accessibility, and deliver seamless services across every channel, while meeting statutory obligations and achieving measurable community impact. You’ll translate organisational ambition into tangible results, building and delivering a connected, digitally empowered county.
At OCC, we do not settle for the status quo. We are united by a clear purpose: to make a difference that endures. Here, you will find the scale, ambition, and support to deliver bold, innovative solutions—raising the bar for digital accessibility, delivering excellence in customer experience and driving productivity in service delivery.
What you’ll lead
- Strategic vision & delivery: Define and deliver the countywide strategy for IT, Digital and Customer Experience—aligning with our vision for inclusive, efficient, accessible public services.
- Digital transformation: Introduce cost‑effective technologies and digital services that enable smarter working, resilience and better outcomes for residents.
- Customer centric culture: Establish and uphold ambitious standards for accessibility and satisfaction, relentlessly improving every customer touchpoint.
- IT operations & assurance: Oversee infrastructure, service management, cyber security, compliance and data protection.
- Integrated delivery & partnerships: Commission and direct activity across the Council and with external partners to achieve aligned objectives and community outcomes.
- Risk, agility & value: Anticipate trends, manage risk proactively, pivot swiftly—ensuring resources are deployed for maximum value and the organisation remains responsive to emerging challenges.
What you’ll bring
- We’re seeking a proven director‑level leader with a substantial track record of success across large, complex organisations at this level—ideally within local government or the wider public sector.
- Depth across the portfolio: Modern IT infrastructure, digital platforms and emerging technologies; customer experience design and operations; regulatory and sector best practice.
- Transformation at pace: A history of leading complex, multi‑year programmes that deliver measurable improvements in service, accessibility, and satisfaction.
- High‑performance leadership: Exceptional ability to inspire, mobilise and develop diverse, multidisciplinary teams; aligning multifaceted functions behind a single vision.
- Commercial acumen: Strong financial management and commissioning skills; evidence of cost‑effective delivery and continuous improvement.
- Political & stakeholder savvy: Insight into national/local policy and the drivers shaping demand; success in influencing senior stakeholders and building cross‑boundary partnerships.
- Future‑ready mindset: Visionary thinking, resilience and results focus—always striving for better, faster and more inclusive solutions.
Why join Oxfordshire County Council
This is a unique moment to shape the future of technology and customer experience in local government. You’ll lead change that is strategic, inclusive and sustainable, driving the adoption of cutting‑edge technologies and embedding smarter ways of working that transform how services are delivered. This is your chance to influence the digital landscape for an entire county—creating resilient, future‑ready systems and ensuring Oxfordshire becomes a benchmark for modern, connected public services. Your leadership will directly improve the lives of people across Oxfordshire—making services simpler, faster, and more responsive to what matters.
Details
- Salary / Grade: ÂŁ125,350 - ÂŁ135,928
- Location: County Hall (hybrid working)
- Contract type: Full time, two‑year fixed‑term contract
- Closing date: 9am on 9th February 2026
For an informal conversation please contact talent@oxfordshire.gov.uk or click the Apply Now link below. This post is politically restricted in accordance with the Local Government and Housing Act 1989 (as amended by Local Democracy, Economic Development and Construction Act 2009).
Director of Technology and Customer Experience (Full Time) in Oxford employer: Infotec
Contact Detail:
Infotec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Technology and Customer Experience (Full Time) in Oxford
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to local government or digital transformation. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your expertise! Prepare a portfolio that highlights your past successes in leading digital transformations and improving customer experiences. Use real examples to demonstrate how you’ve made a difference in previous roles—this will set you apart from the competition.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Research organisations like Oxfordshire County Council and reach out directly to express your interest. A well-timed email can make a huge impact and show your enthusiasm for the role.
✨Tip Number 4
Prepare for interviews by understanding the organisation’s goals and challenges. Tailor your responses to show how your vision aligns with their mission of creating a digitally empowered county. Remember, it’s all about demonstrating how you can lead them into the future!
We think you need these skills to ace Director of Technology and Customer Experience (Full Time) in Oxford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences that align with the Director of Technology and Customer Experience role. Highlight your achievements in digital transformation and customer-centric initiatives to show us you’re the right fit!
Showcase Your Leadership Skills: We want to see how you've inspired and mobilised teams in the past. Share examples of how you've led complex projects and driven change in large organisations, especially in local government or public sector settings. This is your chance to shine!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to convey your ideas and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and passion for the role.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Infotec
✨Know Your Digital Stuff
Make sure you’re up to speed with the latest in digital transformation and customer experience. Brush up on innovative technologies and how they can improve public services, as this role is all about steering Oxfordshire County Council towards a digitally empowered future.
✨Showcase Your Leadership Skills
Prepare examples that highlight your ability to inspire and mobilise teams. Think of specific instances where you’ve led complex programmes or initiatives that resulted in measurable improvements. This will demonstrate your high-performance leadership style and how you align diverse functions behind a common vision.
✨Understand the Local Landscape
Familiarise yourself with local government policies and the challenges facing Oxfordshire. Being politically savvy will help you engage effectively with stakeholders and show that you understand the drivers shaping demand for services in the community.
✨Be Ready to Discuss Strategy
Think about how you would define and deliver a countywide strategy for IT and customer experience. Be prepared to discuss your vision for inclusive and efficient public services, and how you would introduce cost-effective technologies that enhance service delivery and accessibility.
