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- Tasks: Be the go-to person for IT support and resolve incidents with a focus on customer satisfaction.
- Company: Join a local government agency dedicated to serving the community.
- Benefits: Enjoy a hybrid work model and a competitive salary between £30,510 - £49,365.
- Why this job: Make a difference by helping others with their IT needs in a supportive environment.
- Qualifications: Experience with ITIL principles and relevant IT certifications required.
The predicted salary is between 30510 - 49365 £ per year.
A local government agency is seeking an IT Service Desk Analyst to be the first point of contact for IT incidents and service requests. The role requires a proven track record in delivering support in a multi-site environment, focusing on customer satisfaction.
Applicants should have experience with ITIL principles and relevant IT certifications. This position offers a hybrid working option and a salary range of £30,510 - £49,365 per annum.
IT Service Desk Analyst – Hybrid/Remote Support employer: Infotec
Contact Detail:
Infotec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst – Hybrid/Remote Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in local government. They might have insider info on job openings or can even refer you directly.
✨Tip Number 2
Prepare for the interview by brushing up on ITIL principles and relevant certifications. We want you to showcase your knowledge and experience confidently, so practice common interview questions related to service desk scenarios.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace IT Service Desk Analyst – Hybrid/Remote Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and customer service. We want to see how you've tackled IT incidents in a multi-site environment, so don’t hold back on those examples!
Show Off Your ITIL Knowledge: Since we’re looking for someone with ITIL principles under their belt, be sure to mention any relevant certifications or training. It’ll show us you know your stuff and can hit the ground running!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional – we love a good personality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Infotec
✨Know Your ITIL Principles
Make sure you brush up on your ITIL principles before the interview. Be ready to discuss how you've applied these in previous roles, especially in a multi-site environment. This shows that you understand the framework and can deliver effective support.
✨Customer Satisfaction is Key
Since this role focuses on customer satisfaction, prepare examples of how you've gone above and beyond for users in past positions. Think about specific incidents where your support made a real difference and be ready to share those stories.
✨Familiarise Yourself with the Agency
Do some research on the local government agency you're interviewing with. Understanding their mission and values will help you tailor your responses and show that you're genuinely interested in contributing to their goals.
✨Prepare for Technical Questions
Expect technical questions related to common IT issues and service requests. Brush up on troubleshooting techniques and be prepared to walk through your thought process when solving problems. This will demonstrate your analytical skills and technical knowledge.
