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For Companies At a Glance
- Tasks: Provide top-notch tech support and solve IT issues for your community.
- Company: Join North Yorkshire Council, a supportive and community-focused organisation.
- Benefits: Enjoy a competitive salary, pension scheme, discounts, and wellbeing support.
- Why this job: Make a real difference while developing your IT skills in a dynamic environment.
- Qualifications: Customer service experience and a passion for technology are key.
- Other info: Flexible working options and opportunities for career progression await you.
The predicted salary is between 25989 - 29064 £ per year.
We have a fantastic opportunity for technology professionals who are looking to start or progress their career within IT. If you have a keen interest in providing quality customer support, problem solving IT hardware queries and supporting productivity tools, as well as wanting to make a direct impact on your community, then this post may be for you.
Role summary
The Technology Support Engineers sit within Technology Support, which is a corporate wide service that aims to maximise the effective use of hardware (laptops, tablets, smartphones, desktops etc), productivity software, digital communications, including collaborative technologies and digital information systems.
In this role you will:
- Implement and maintain IT hardware, software and licensing to meet agreed targets and deliver high-quality customer support.
- Provide local, on-site support for internal customers across community-based workplaces.
- Resolve IT incidents and queries promptly in varied and sometimes high-profile situations.
- Assist with physical tasks, such as moving IT hardware and setting up office spaces.
- Share knowledge and upskill colleagues on productivity tools and IT solutions to maximize business benefits.
- Adapt to a fast-paced environment, making calm and measured decisions under pressure.
- Work flexibly and collaboratively within a mobile team, demonstrating self-motivation and teamwork.
- Support customers through evolving technology landscapes, ensuring smooth adoption of new tools and systems.
We have key hubs in Scarborough, Ryedale, Hambleton, Richmondshire, Harrogate, Skipton and Selby. There may be times where you will travel between areas. This position is primarily office-based, with opportunities for hybrid working across the various sites and occasional home working when required.
What you can bring
The main focus of the role relies on good inter-personal skills, so if you have experience in a customer facing role, we would love to hear about it!
Experience / Qualifications
- An understanding of IT industry best practices and procedures, change, incident, request fulfillment and problem management processes.
- A good level of Windows operating system experience.
- Broad technical knowledge of pc’s/laptops/peripherals and their architecture.
- A working knowledge of current software packages – Microsoft Office etc.
- ICT industry experience.
- Experience of working as part of a team.
You will have use of a work vehicle for site visit purposes so a valid driving licence is necessary.
Benefits
In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier:
- A local government pension scheme with 18.1% employer contribution.
- Salary sacrifice schemes.
- Employee discount benefits including shopping, supermarkets, gym discounts and more!
- Travel loans.
- Health Assured – confidential help and support for your wellbeing.
For an informal conversation about this opportunity, please contact.
Key Dates:
- Closing Date: 01 February 2026
- Interview Dates: w/c 09 February 2026
- Venue for Interview: Harrogate
Technology Support Engineer (Full Time) in Harrogate employer: Infotec
Contact Detail:
Infotec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Support Engineer (Full Time) in Harrogate
✨Tip Number 1
Get to know the company! Research North Yorkshire Council and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves resolving IT incidents, think of examples from your past experiences where you've successfully tackled tech issues. Be ready to share these stories during your interview.
✨Tip Number 3
Network with current employees or others in the industry. Use platforms like LinkedIn to connect with people who work at North Yorkshire Council. They might provide insights about the role and even refer you internally!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about landing the Technology Support Engineer position.
We think you need these skills to ace Technology Support Engineer (Full Time) in Harrogate
Some tips for your application 🫡
Show Your Passion for IT: When writing your application, let us see your enthusiasm for technology! Share any experiences you've had in customer support or problem-solving, as this role is all about helping others with their tech issues.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the job description. We want to see how your background aligns with our needs, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s necessary. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Infotec
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT hardware and software, especially Windows operating systems and Microsoft Office. Be ready to discuss your experience with different devices and how you've resolved issues in the past.
✨Show Off Your Customer Support Skills
Since this role is all about providing quality customer support, think of examples where you've successfully helped customers or colleagues with tech problems. Highlight your interpersonal skills and how you handle high-pressure situations.
✨Be Ready for Practical Scenarios
Prepare for potential practical questions or scenarios during the interview. They might ask how you would approach a specific IT issue or how you'd assist a colleague with a productivity tool. Practising these scenarios can help you feel more confident.
✨Demonstrate Team Spirit
This role requires collaboration, so be prepared to talk about your experience working in teams. Share examples of how you've contributed to team success and adapted to changing environments, as well as your willingness to learn from others.
