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- Tasks: Lead digital transformation and enhance customer experience across Oxfordshire County Council.
- Company: Join Oxfordshire County Council, shaping the future of local government technology.
- Benefits: Competitive salary, hybrid working, and the chance to make a real impact.
- Why this job: Be at the forefront of innovative change that improves lives in your community.
- Qualifications: Proven leadership in IT and customer experience with a focus on transformation.
- Other info: Unique opportunity to influence the digital landscape for an entire county.
The predicted salary is between 125350 - 135928 ÂŁ per year.
Salary: ÂŁ125,350 - ÂŁ135,928
Location: Oxfordshire (County Hall, hybrid working)
Job Type: Full Time, two year fixed term contract
Closing date: 9am on 9th February 2026
Lead transformation through local government reorganisation. This is a pivotal opportunity for an exceptional, director level leader who thrives on turning complex change into better outcomes for people. If you’re ambitious to get Oxfordshire County Council to where it needs to be in preparation for Local Government Reform and Devolution; modern, resilient and truly customer centred, this role puts you at the heart of shaping a connected, digitally empowered county.
Our digital ambitions have the greatest potential to transform the service we offer our communities and will be a game changer as we transition to the new authority/ies. You’ll steer how we adopt innovative technologies, strengthen digital accessibility, and deliver seamless services across every channel, while meeting statutory obligations and achieving measurable community impact. You’ll translate organisational ambition into tangible results, building and delivering a connected, digitally empowered county.
At OCC, we do not settle for the status quo. We are united by a clear purpose: to make a difference that endures. Here, you will find the scale, ambition, and support to deliver bold, innovative solutions—raising the bar for digital accessibility, delivering excellence in customer experience and driving productivity in service delivery.
What you’ll lead:
- Strategic vision & delivery: Define and deliver the countywide strategy for IT, Digital and Customer Experience—aligning with our vision for inclusive, efficient, accessible public services.
- Digital transformation: Introduce cost-effective technologies and digital services that enable smarter working, resilience and better outcomes for residents.
- Customer centric culture: Establish and uphold ambitious standards for accessibility and satisfaction, relentlessly improving every customer touchpoint.
- IT operations & assurance: Oversee infrastructure, service management, cyber security, compliance and data protection.
- Integrated delivery & partnerships: Commission and direct activity across the Council and with external partners to achieve aligned objectives and community outcomes.
- Risk, agility & value: Anticipate trends, manage risk proactively, and pivot swiftly—ensuring resources are deployed for maximum value and the organisation remains responsive to emerging challenges.
What you’ll bring:
- Depth across the portfolio: Modern IT infrastructure, digital platforms and emerging technologies; customer experience design and operations; regulatory and sector best practice.
- Transformation at pace: A history of leading complex, multi-year programmes that deliver measurable improvements in service, accessibility, and satisfaction.
- High performance leadership: Exceptional ability to inspire, mobilise and develop diverse, multidisciplinary teams; aligning multifaceted functions behind a single vision.
- Commercial acumen: Strong financial management and commissioning skills; evidence of cost effective delivery and continuous improvement.
- Political & stakeholder savvy: Insight into national/local policy and the drivers shaping demand; success in influencing senior stakeholders and building cross boundary partnerships.
- Future ready mindset: Visionary thinking, resilience and results focus—always striving for better, faster and more inclusive solutions.
Why join Oxfordshire County Council:
This is a unique moment to shape the future of technology and customer experience in local government. You’ll lead change that is strategic, inclusive and sustainable, driving the adoption of cutting‑edge technologies and embedding smarter ways of working that transform how services are delivered. This is your chance to influence the digital landscape for an entire county—creating resilient, future‑ready systems and ensuring Oxfordshire becomes a benchmark for modern, connected public services. Your leadership will directly improve the lives of people across Oxfordshire—making services simpler, faster, and more responsive to what matters.
Apply
For an informal conversation please contact talent@oxfordshire.gov.uk or click the Apply Now link below.
This post is politically restricted in accordance with the Local Government and Housing Act 1989 (as amended by Local Democracy, Economic Development and Construction Act 2009).
Director of Technology & Customer Experience (Full Time) employer: Infotec
Contact Detail:
Infotec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Technology & Customer Experience (Full Time)
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to be able to show how your vision aligns with their goals. Practice common interview questions and think about how your experience can drive their digital transformation.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It shows you’re genuinely interested and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our mission to create a digitally empowered county.
We think you need these skills to ace Director of Technology & Customer Experience (Full Time)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your experience aligns with the role. We want to see how you can lead transformation and drive customer-centric solutions, so don’t hold back on showcasing your relevant achievements!
Showcase Your Vision: In your application, share your thoughts on what a digitally empowered county looks like. We’re looking for someone who can think big and inspire others, so let us know how you plan to shape the future of technology and customer experience in local government.
Be Clear and Concise: While we love detail, clarity is key! Make sure your application is easy to read and gets straight to the point. Highlight your leadership skills and experience in driving change without waffling—keep it engaging and impactful!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it reaches us directly. Plus, you’ll find all the info you need about the role and our values there, which can help you craft a standout application.
How to prepare for a job interview at Infotec
✨Understand the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and how they align with your experience. This will help you articulate how your background in technology and customer experience can drive transformation at Oxfordshire County Council.
✨Showcase Your Leadership Skills
As a director-level candidate, it's crucial to demonstrate your high-performance leadership abilities. Prepare examples of how you've inspired and mobilised teams in previous roles, especially in complex, multi-year programmes. Highlight your success in aligning diverse functions behind a single vision.
✨Be Ready to Discuss Digital Transformation
Given the focus on digital transformation, come prepared to discuss specific technologies and strategies you've implemented in the past. Share measurable outcomes from your initiatives that improved service delivery and customer satisfaction, showcasing your commercial acumen and innovative mindset.
✨Engage with Stakeholders
Political and stakeholder savvy is key for this role. Think about how you've influenced senior stakeholders in your previous positions. Be ready to discuss your approach to building cross-boundary partnerships and how you anticipate trends to manage risks effectively.
