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- Tasks: Lead and manage large outsourcing transitions, ensuring client satisfaction and profitability.
- Company: Infosys is a global leader in digital services and consulting, driving transformation for clients worldwide.
- Benefits: Enjoy global mobility, competitive salary, and opportunities for continuous learning and development.
- Why this job: Join a dynamic team, make impactful changes, and work with diverse cultures across Europe.
- Qualifications: 15+ years in sales and delivery, experience with large systems integrators, and strong leadership skills required.
- Other info: This role offers the chance to shape the future of IT outsourcing on a global scale.
The predicted salary is between 72000 - 100000 £ per year.
Job Description
Position – TRANSITION MANAGER/DIRECTOR
Location – UK, Europe
NOTE: Globally mobile for up to 60% – 80% of the time with an Infosys office location in EMEA (e.g. Germany, Belgium, Netherlands, Switzerland, Spain, Poland, UK, Sweden, Czech Republic, France, etc.)
Position Overview
Responsible for managing all aspects of the start up of large engagements (Transition period), with a primary focus on outsourcing using a global delivery model. Engaging with the account team during the pursuit process to deliver the end to end transition solution for the client; taking control, and leading, the due diligence exercise to reduce risk and uncertainty within Infosys’ offering to the client.
Responsibilities:
- Be the single point of accountability for transition activities
- Plan, lead and manage the transition portion of outsourcing engagements while ensuring engagement profitability, customer satisfaction and effective staff utilization
- Architect transition solutions including the development of cost estimates, staffing requirements, work plans and RFP responses
- Conduct workshops to help prospects define requirements and build a business case for outsourcing
- Provide leadership to cross-functional and cross-cultural engagement team members
- Perform all aspects of transition program management including plan development, resource planning and allocation, tracking and improvement planning.
- Lead the creation and execution of due diligence plans for new engagements
- Develop and use frameworks, tools and templates to support transition activities and improve engagement predictability
- Ensure the engagement team meets service level commitments upon completion of transition
- Provide effective turnover to the engagement manager prior to the end of transition
Requirements:
- 15+ years of sales, solution development and delivery experience with large Systems Integrator/ Consulting Company (someone who was responsible for delivering what they designed and sold)
- Experience using a global delivery model to support customer requirements in application development and maintenance, infrastructure services, BPO services, testing services, and/or engineering services in large deals (>50 Mn USD)
- Experience in pursuing and managing deal consultant led engagements (ISG, Everest, KPMG, etc.)
- Ability to develop/maintain positive client relationships and monitor client satisfaction
- Demonstrated success in a matrix management environment
- Whilst not essential holding a bachelors or master degree in computer science or business administration would be a distinct advantage
Competencies:
- Proven abilities in the areas of transition management with regards to complex programs, developing effective customer relationships and developing/delivering presentations that get results
- Expert ability to successfully manage large, complex transitions across all phases from inception to implementation in a cross-functional environment
- Ability to manage both engagements and projects
- Deep understanding of IT outsourcing sourcing/delivery models
- Ability to present and explain technical information in a way that establishes rapport, persuades others, and gains understanding
- Strong teamwork and interpersonal skills at all management levels
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
Transition Director - UK/Europe employer: Infosys
Contact Detail:
Infosys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transition Director - UK/Europe
✨Tip Number 1
Network with professionals in the IT outsourcing and consulting sectors. Attend industry events or webinars where you can meet people who work at Infosys or similar companies. Building these connections can provide valuable insights and potentially lead to referrals.
✨Tip Number 2
Familiarise yourself with Infosys' global delivery model and recent projects. Understanding their approach will help you articulate how your experience aligns with their needs during any discussions or interviews.
✨Tip Number 3
Prepare to discuss your experience in managing large, complex transitions. Be ready to share specific examples that highlight your leadership skills and ability to deliver results in a cross-functional environment.
✨Tip Number 4
Demonstrate your understanding of client relationship management. Think of ways you've successfully built and maintained client relationships in the past, as this is crucial for the Transition Director role.
We think you need these skills to ace Transition Director - UK/Europe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in transition management and large-scale outsourcing engagements. Use specific examples that demonstrate your ability to lead complex projects and manage client relationships.
Craft a Compelling Cover Letter: In your cover letter, address how your 15+ years of experience aligns with the requirements of the Transition Director role. Emphasise your success in managing transitions and your understanding of global delivery models.
Showcase Leadership Skills: Provide examples of how you've led cross-functional teams and managed stakeholder expectations. Highlight any frameworks or tools you've developed that improved transition predictability and client satisfaction.
Prepare for Interviews: Anticipate questions related to your experience with large systems integrators and your approach to managing complex transitions. Be ready to discuss specific challenges you've faced and how you overcame them.
How to prepare for a job interview at Infosys
✨Understand the Role Thoroughly
Before your interview, make sure you have a deep understanding of the Transition Director role. Familiarise yourself with the responsibilities and requirements listed in the job description, especially around managing large engagements and leading cross-functional teams.
✨Prepare for Scenario-Based Questions
Given the nature of the role, expect scenario-based questions that assess your problem-solving skills and ability to manage complex transitions. Prepare examples from your past experiences where you successfully led similar projects or overcame challenges.
✨Showcase Your Leadership Skills
As a Transition Director, you'll need to demonstrate strong leadership abilities. Be ready to discuss how you've effectively led teams in the past, particularly in a matrix management environment, and how you foster positive client relationships.
✨Research Infosys and Its Culture
Understanding Infosys' values and culture is crucial. Research their approach to digital transformation and client engagement. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.