At a Glance
- Tasks: Lead technical support for engineering applications in Aerospace & Defence, focusing on MATLAB and IBM ELM.
- Company: Join Infosys, a global leader in digital services and consulting.
- Benefits: Competitive salary with bonuses, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic work environment with a commitment to diversity and sustainability.
- Why this job: Make an impact in cutting-edge aerospace technology while developing your skills.
- Qualifications: 8-12 years in CAD or aerospace applications; strong customer-facing skills required.
The predicted salary is between 63000 - 77000 £ per year.
- Role
- L2/L2 support engineer-Aerospace & Defense and Engineering COTS Packages
- Technology
- ITIL Incident, Problem, Change, and Release Management, Database, Scripting, familiarity with COTS products in Aerospace & Defence and Engineering
- Business Unit
- IOT
Compensation
- Competitive (including bonus)
Role Summary - Technical Lead (Engineering COTS Applications)
Technical Lead will be responsible for providing Level 2 and Level 3 technical support for a portfolio of Commercial Off-The-Shelf (COTS) engineering applications, with a primary focus on MATLAB, IBM Engineering Lifecycle Management (ELM), and Creo Parametric.
The role will also support related product development applications, including CAD, ALM, MBSE (Model-Based Systems Engineering), Requirements Management, and Simulation tools used across Aerospace & Defense and Engineering environments.
Key Responsibilities
- Application Support & Operations
- Provide L2/L3 support for engineering applications and associated integrations.
- Analyze and resolve complex incidents, service requests, and application-related issues.
- Perform root cause analysis (RCA) and implement permanent fixes for recurring problems.
- Manage application availability, performance monitoring, and health checks.
- Support upgrades, patches, hotfix deployments, and application migrations.
- Coordinate major incident resolution and provide technical leadership during critical outages.
- Administration & Configuration
- Configure and maintain application environments, user access, roles, and permissions.
- Manage licenses, certificates, service accounts, and compliance requirements.
- Support environment validation, configuration management, and release activities.
- Maintain integrations between engineering applications and connected platforms.
- Service Management
- Ensure SLA compliance for incident response and resolution.
- Drive Problem Management, Change Management, and Release Management activities.
- Maintain support documentation, SOPs, knowledge articles, and runbooks.
- Participate in CAB meetings and planned maintenance activities.
- Act as primary technical escalation point for customers and support teams.
- Coordinate with software vendors for issue resolution.
- Conduct regular service review meetings and provide status reporting to stakeholders.
- Collaborate with other support groups and business key users.
- Conduct Knowledge Transfer (KT) sessions.
- Identify automation opportunities and process improvements.
- Support transition, onboarding, and stabilization of new applications into AMS.
- Required Technical Skills
Primary Skills
- IBM Engineering Lifecycle Management (ELM)
- DOORS Next
- ELM integrations and environment management
- MATLAB administration and troubleshooting
- Creo Parametric administration and troubleshooting
- Secondary Skills (Good to Have)
- Arbortext Aerospace & Defense configuration and support
- IBM DOORS Requirements Management
- MOOD system administration and support
- IBM ELM administration and integrations
- MATLAB and Simulink platform support
- Creo administration and deployment management
- Database fundamentals (SQL Server/Oracle)
- Good to have Scripting knowledge (Power Shell, APIs, Python preferred)
Experience Requirements
- 8–12+ years of experience supporting CAD or aerospace engineering applications.
- Minimum 3–5 years in a Technical Lead role.
- Experience working in global AMS environments with SLA/KPI-driven support models.
- Strong customer-facing and stakeholder management skills.
- Preferred / Good to Have Certifications
- ITIL Foundation / ITIL 4
- Personal Skills
Besides the professional qualifications, we respect and place equal importance to the candidate’s personality which facilitates success in customer environments.
Few traits we look for are
- High analytical skills
- A high degree of initiative, flexibility and adaptability
- High customer orientation
- Quality awareness
- Good verbal and written communication skills
- Transparency and Integrity
- About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 59 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, in 59 countries, as they navigate their digital transformation powered by cloud and AI.
We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem.
We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.
All aspects of employment at Infosys are based on merit, competence and performance.
We are committed to embracing diversity and creating an inclusive environment for all employees.
- Infosys is proud to be an equal opportunity employer
- #J-18808-Ljbffr
Technical Support Lead in Stevenage employer: Infosys
At Infosys, we pride ourselves on being an exceptional employer, particularly for the Senior Project Manager role in the UK. Our commitment to employee growth is reflected in our inclusive work culture, competitive compensation packages, and opportunities for professional development within the dynamic public sector landscape. Join us to be part of a team that values innovation, collaboration, and the meaningful impact of your work.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Lead in Stevenage
✨Join Aerospace Forums and Groups
Get involved in aerospace engineering forums and online communities, like the AIAA (American Institute of Aeronautics and Astronautics). It's a great way to meet industry peers and stay updated on job openings and trends in the field.
✨Attend Industry Conferences
Keep an eye on upcoming aerospace conferences and events where you can network with professionals and showcase your interest. Events like the Farnborough International Airshow are not just about flying machines; they're a goldmine for connections and potential job leads.
✨Spotlight Your Projects
Make sure to highlight any hands-on experience or projects on your portfolio that showcase your skills in aerospace engineering. Employers love seeing practical applications of theoretical knowledge. Show us what you've got!
✨Apply Directly on Company Websites
When you find companies you want to work for, head straight to their careers page to apply for full-time roles, like the one with Infosys for a Technical Support Lead. This often puts your application in front of the right people faster than just waiting for job boards!
We think you need these skills to ace Technical Support Lead in Stevenage
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for the aerospace engineering role at Infosys, make sure to highlight your technical expertise. Include specific software skills, like CAD tools or simulation software, and any relevant engineering projects you’ve worked on. This is your chance to really shine and showcase your engineering toolkit!
Don't Skip Your Projects!:Include a section in your CV dedicated to projects that demonstrate your problem-solving abilities in aerospace engineering. Whether it's a university project, an internship, or personal work, we love seeing how you’ve applied your skills in real-world scenarios. Make it clear what your role was and the impact of the project.
Show Your Passion in Your Cover Letter:At Infosys, we're not just looking for skills – we want to know why you’re passionate about aerospace engineering. Use your cover letter to express what excites you about aviation technology and your career goals. Share any relevant experiences or inspirations that have led you to apply for this full-time position.
Tailor Your CV for Aerospace:Make sure your CV is specifically tailored to aerospace engineering. Focus on your education, any certifications, and your work experience, ensuring you highlight aspects that relate directly to the role. Don’t forget to mention any internships or apprenticeships that have given you hands-on experience.
How to prepare for a job interview at Infosys
✨Brush Up on Your Technical Knowledge
Aerospace engineering is all about technical precision, so make sure you’re comfortable with key concepts like aerodynamics, propulsion, and materials science. We recommend going through any relevant coursework or projects you’ve worked on – these real-world examples can illustrate your understanding during the interview with Infosys.
✨Showcase Your Projects with Confidence
Make sure to have a portfolio ready that details any significant projects you've worked on, whether it’s a group assignment or a personal endeavour. Be prepared to discuss the challenges you faced, the tools you used, like CAD software, and what you learned from the experience, as this will show your problem-solving skills in action.
✨Prepare for Technical Interviews
Expect some technical questions or even problem-solving exercises during your interview with Infosys. Get familiar with design challenges or theoretical problems related to aerospace; this can range from calculating lift and drag forces to materials selection under stress. Practising these can help you feel more at ease when faced with tricky questions.
✨Emphasise Your Passion and Teamwork Skills
As a full-time candidate, it’s crucial to convey your passion for aerospace engineering and your ability to work in teams. Highlight any group projects or internships you've done, focusing on how you collaborated with others to achieve a goal. Companies like Infosys love seeing candidates who not only have technical skills but also fit well within their team culture.
