At a Glance
- Tasks: Support and enhance Technical Publications systems while solving complex application issues.
- Company: Join Infosys, a global leader in digital services and consulting.
- Benefits: Competitive salary with bonuses and opportunities for professional growth.
- Other info: Work in a diverse and inclusive environment with excellent career advancement opportunities.
- Why this job: Be a key player in transforming technical publications in a dynamic industry.
- Qualifications: Experience in Technical Publications and familiarity with S1000D standards required.
The predicted salary is between 40500 - 49500 £ per year.
- Role
- Technical Publication (Tech Pub) application support
- Technology
- S1000D, CSDB platforms
- Location
- Stevenage, UK
- Business Unit
- MFGADM
Compensation
- Competitive (including bonus)
- Job Summary
The Technical Publications Application Engineer is responsible for the support, administration, maintenance, enhancement, and continuous improvement of Technical Publications systems and applications across the enterprise.
This role serves as the technical subject matter expert for Technical Publications platforms, supporting end-to-end authoring, validation, publishing, content management, and distribution processes.
The successful candidate will possess extensive experience in Technical Publications standards, including S1000D, XML-based authoring environments, CSDB management, publishing workflows, and integrations with Product Lifecycle Management (PLM) and enterprise systems.
The role requires a combination of application support, systems administration, troubleshooting, process optimization, stakeholder engagement, and technical solution delivery.
- Location & Security Requirements
- Candidates who have previously held Security Check (SC) Clearance or are eligible to obtain SC Clearance will be preferred.
- Should be based within reasonable commuting distance of Stevenage, United Kingdom, or be willing to travel regularly to the Stevenage office/customer site as required.
Key Responsibilities
- Provide application support and administration for Technical Publications platforms and associated toolsets such as Boeing Spectrum Publisher Inmedius, RWS XPP, Trilogi View, Trilogi Build, Media Wiki
- Investigate, diagnose, and resolve complex application, workflow, and publishing issues.
- Perform root cause analysis and implement permanent corrective actions.
- Support incident, problem, and change management activities.
- Monitor system performance, availability, and application health.
- Coordinate with software vendors and internal IT teams to resolve technical issues.
- Act as a Subject Matter Expert (SME) for S1000D standards and technical publication processes.
- Administer and maintain Common Source Database (CSDB) environments.
- Support automated and manual publishing processes, application upgrades, patches, and new releases.
Required Skills/Experience
- Proven experience in supporting Technical Publications applications in Aerospace, Defence, Rail, Automotive, or similar regulated industries.
Experience supporting S1000D environments and CSDB platforms.
- Application Management Services (AMS) experience in a managed services or enterprise support environment.
- Understanding of ITIL-aligned incident, problem, change, release, service request, configuration and knowledge management processes.
- relevant IT experience, including hands-on AMS/application support for enterprise applications.
- Experience supporting multiple COTS/business applications; exposure to multiple tools such as Boeing Spectrum Publisher Inmedius, RWS XPP, Trilogi View, Trilogi Build, Media Wiki or similar is preferred.
- XSLT and XML technology knowledge is preferred.
- Document publishing workflow knowledge and Aerospace documentation experience are good to have
Strong troubleshooting skills across application, interface, data, access, configuration and environment issues. - Working knowledge of ITSM/ticketing tools, CMDB practices, SLA/KPI reporting, dashboarding and operational governance.
- Ability to analyse logs, coordinate with infrastructure/database/security teams and manage dependencies with product vendors.
- Good understanding of patching, vulnerability remediation, application maintenance, certificate tracking and service account governance.
- Basic SQL/database understanding and awareness of integrations, APIs, job scheduling, file transfers and application interfaces.
- Experience working with onsite, offshore and third-party teams in a structured support model.
- Personal Skills
Besides the professional qualifications, we respect and place equal importance to the candidate’s personality which facilitates success in customer environments.
Few traits we look for are
- High analytical skills
- A high degree of initiative, flexibility and adaptability
- High customer orientation
- Good team engaging skills
- Quality awareness
- Good verbal and written communication skills
- Transparency and Integrity
- About Infosys
Infosys is a global leader in next-generation digital services and consulting.
We enable clients in 59 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, in 59 countries, as they navigate their digital transformation powered by cloud and AI.
We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem.
We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.
All aspects of employment at Infosys are based on merit, competence and performance.
We are committed to embracing diversity and creating an inclusive environment for all employees.
Infosys is proud to be an equal opportunity employer
SCON_Technical Publications Application Support_Stevenage employer: Infosys
At Infosys, we pride ourselves on being an exceptional employer, particularly for the Senior Project Manager role in the UK. Our commitment to employee growth is reflected in our inclusive work culture, competitive compensation packages, and opportunities for professional development within the dynamic public sector landscape. Join us to be part of a team that values innovation, collaboration, and the meaningful impact of your work.
StudySmarter Expert Advice🤫
We think this is how you could land SCON_Technical Publications Application Support_Stevenage
✨Join Aerospace Forums and Groups
Get involved in aerospace engineering forums and online communities, like the AIAA (American Institute of Aeronautics and Astronautics). It's a great way to meet industry peers and stay updated on job openings and trends in the field.
✨Attend Industry Conferences
Keep an eye on upcoming aerospace conferences and events where you can network with professionals and showcase your interest. Events like the Farnborough International Airshow are not just about flying machines; they're a goldmine for connections and potential job leads.
✨Spotlight Your Projects
Make sure to highlight any hands-on experience or projects on your portfolio that showcase your skills in aerospace engineering. Employers love seeing practical applications of theoretical knowledge. Show us what you've got!
✨Apply Directly on Company Websites
When you find companies you want to work for, head straight to their careers page to apply for full-time roles, like the one with Infosys for a SCON_Technical Publications Application Support_Stevenage. This often puts your application in front of the right people faster than just waiting for job boards!
We think you need these skills to ace SCON_Technical Publications Application Support_Stevenage
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for the aerospace engineering role at Infosys, make sure to highlight your technical expertise. Include specific software skills, like CAD tools or simulation software, and any relevant engineering projects you’ve worked on. This is your chance to really shine and showcase your engineering toolkit!
Don't Skip Your Projects!:Include a section in your CV dedicated to projects that demonstrate your problem-solving abilities in aerospace engineering. Whether it's a university project, an internship, or personal work, we love seeing how you’ve applied your skills in real-world scenarios. Make it clear what your role was and the impact of the project.
Show Your Passion in Your Cover Letter:At Infosys, we're not just looking for skills – we want to know why you’re passionate about aerospace engineering. Use your cover letter to express what excites you about aviation technology and your career goals. Share any relevant experiences or inspirations that have led you to apply for this full-time position.
Tailor Your CV for Aerospace:Make sure your CV is specifically tailored to aerospace engineering. Focus on your education, any certifications, and your work experience, ensuring you highlight aspects that relate directly to the role. Don’t forget to mention any internships or apprenticeships that have given you hands-on experience.
How to prepare for a job interview at Infosys
✨Brush Up on Your Technical Knowledge
Aerospace engineering is all about technical precision, so make sure you’re comfortable with key concepts like aerodynamics, propulsion, and materials science. We recommend going through any relevant coursework or projects you’ve worked on – these real-world examples can illustrate your understanding during the interview with Infosys.
✨Showcase Your Projects with Confidence
Make sure to have a portfolio ready that details any significant projects you've worked on, whether it’s a group assignment or a personal endeavour. Be prepared to discuss the challenges you faced, the tools you used, like CAD software, and what you learned from the experience, as this will show your problem-solving skills in action.
✨Prepare for Technical Interviews
Expect some technical questions or even problem-solving exercises during your interview with Infosys. Get familiar with design challenges or theoretical problems related to aerospace; this can range from calculating lift and drag forces to materials selection under stress. Practising these can help you feel more at ease when faced with tricky questions.
✨Emphasise Your Passion and Teamwork Skills
As a full-time candidate, it’s crucial to convey your passion for aerospace engineering and your ability to work in teams. Highlight any group projects or internships you've done, focusing on how you collaborated with others to achieve a goal. Companies like Infosys love seeing candidates who not only have technical skills but also fit well within their team culture.
