At a Glance
- Tasks: Manage and enhance Jira and Confluence platforms while providing top-notch support.
- Company: Join Infosys, a global leader in digital services and consulting.
- Benefits: Competitive salary with bonuses, plus opportunities for professional growth.
- Other info: Flexible work environment with a focus on diversity and inclusion.
- Why this job: Be part of a dynamic team driving digital transformation with cutting-edge technology.
- Qualifications: Experience in Jira and Confluence administration, strong troubleshooting skills required.
The predicted salary is between 40000 - 50000 £ per year.
- Role
- Application Maintenance and Support Engineer-Jira & Confluence
- Technology
- Jira and Confluence Administration, L2/L3 support
- Location
- Stevenage, UK
- Business Unit
- ENGIPD
Compensation
- Competitive (including bonus)
- Job Summary
We are seeking an experienced Jira & Confluence Application and Maintenance Support Engineer to manage, support, maintain, and enhance Atlassian Jira and Confluence platforms.
The successful candidate will be responsible for ensuring platform stability, user support, administration, configuration, integrations, upgrades, and continuous improvement initiatives across the Atlassian ecosystem.
The role requires strong technical expertise in Jira and Confluence administration, stakeholder management, troubleshooting, automation, and enterprise collaboration tools.
- Location & Security Requirements
- Candidates who have previously held Security Check (SC) Clearance or are eligible to obtain SC Clearance will be preferred.
- Candidate should be based within reasonable commuting distance of Stevenage, United Kingdom, or be willing to travel regularly to the Stevenage office/customer site as required.
Responsibilities
- Jira & Confluence Administration Responsibilities
- Administer Jira Software, Jira Service Management (JSM), and Confluence environments.
- Configure and maintain projects, issue types, workflows, screens, field configurations, permissions, notification schemes, and security schemes.
- Create and manage Confluence spaces, templates, knowledge bases, and content governance.
- Manage user provisioning, groups, roles, and access permissions.
- Configure Scrum and Kanban boards, dashboards, filters, reports, and Advanced Roadmaps.
- Support Agile teams with Jira best practices and process improvements.
- Support & Operations Responsibilities
- Provide L2/L3 support for Jira, Confluence, and JSM platforms.
- Troubleshoot platform, workflow, permission, and integration issues.
- Monitor application health, performance, backups, and maintenance activities.
- Handle incident, service request, and enhancement activities within defined SLAs.
- Support user onboarding, training, and documentation.
- Work with JCMA and CCMA migration tools.
- Required Skills
Strong hands on experience with
- Jira Software Administration
- Confluence Administration
- Atlassian Cloud & Data Center
- Jira Workflows, Schemes, Permissions, Screens, Custom Fields
- JQL and Dashboard Development
- Jira Automation
- User & Access Management
- Migration Tools (JCMA, CCMA)
- REST APIs
- Personal Skills
Besides the professional qualifications, we respect and place equal importance to the candidate’s personality which facilitates success in customer environments.
Few traits we look for are
- High analytical skills
- A high degree of initiative, flexibility and adaptability
- High customer orientation
- Good team engaging skills
- Quality awareness
- Good verbal and written communication skills
- Transparency and Integrity
- About Infosys
Infosys is a global leader in next-generation digital services and consulting.
We enable clients in 59 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, in 59 countries, as they navigate their digital transformation powered by cloud and AI.
We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem.
We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.
All aspects of employment at Infosys are based on merit, competence and performance.
We are committed to embracing diversity and creating an inclusive environment for all employees.
Infosys is proud to be an equal opportunity employer
SCON_Jira & Confluence_Stevenage employer: Infosys
At Infosys, we pride ourselves on being an exceptional employer, particularly for the Senior Project Manager role in the UK. Our commitment to employee growth is reflected in our inclusive work culture, competitive compensation packages, and opportunities for professional development within the dynamic public sector landscape. Join us to be part of a team that values innovation, collaboration, and the meaningful impact of your work.
StudySmarter Expert Advice🤫
We think this is how you could land SCON_Jira & Confluence_Stevenage
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Infosys or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Infosys.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Infosys.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Infosys that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace SCON_Jira & Confluence_Stevenage
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Infosys.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Infosys and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Infosys
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Infosys uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
