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- Tasks: Lead Oracle EBS support teams and manage application lifecycles for the UK public sector.
- Company: Join a diverse and inclusive team at Infosys, a leader in tech solutions.
- Benefits: Competitive salary with bonuses, plus opportunities for professional growth.
- Other info: Dynamic role with opportunities to coach and mentor a talented team.
- Why this job: Make a real impact by ensuring stable operations and improving services for Oracle EBS applications.
- Qualifications: 12+ years in project management with strong Oracle EBS experience required.
The predicted salary is between 60000 - 80000 £ per year.
We're looking for an Oracle EBS Project Manager responsible for managing end‑to‑end Oracle E‑Business Suite application support services, ensuring stable operations, SLA compliance, stakeholder satisfaction, and continuous service improvement. The role involves leading support teams, coordinating with business and technical stakeholders, managing vendors, and overseeing service governance for Oracle EBS modules. As an Oracle EBS Project Manager, you'll be instrumental in ongoing support of Oracle EBS Applications for the UK public sector.
A key part of your role is ensuring stable operations, SLA compliance, stakeholder satisfaction, and continuous service improvement.
Responsibilities- Lead Oracle EBS Application Support engagement.
- Manage application support lifecycle including incident, problem, change, and release management.
- Ensure adherence to agreed SLAs, OLAs, and KPIs.
- Plan and manage support budgets, resource allocation, and capacity planning.
- Serve as the primary interface between business users, IT teams, Oracle, and third‑party vendors.
- Conduct service review meetings (weekly/monthly/quarterly).
- Communicate support status, major incidents, risks, and improvement plans to leadership.
- Effectively manage escalations and ensure timely resolution.
- Should have a minimum of 12+ years of experience in managing large support engagements.
- Strong experience in Oracle E‑Business Suite (R12 / 11i) support.
- Understanding of Oracle EBS architecture, interfaces, and integrations.
- Experience working with Oracle Support (SR management).
- Familiarity with ITSM tools (ServiceNow, Remedy, Jira).
- Preparation of Status reports with RAG, highlighting risks and mitigations and maintaining RAID log.
- Should be an excellent planner for release and delivery planning.
- Should have excellent problem‑solving skills.
- Responsible for coaching and mentoring team members with experience managing 5+ members.
- Experience with Lean / Agile development methodologies & ITIL Methodologies.
- High analytical skill.
- High customer orientation.
- High quality awareness.
All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Project Manager-Oracle EBS Project Manager-UK employer: Infosys
Contact Detail:
Infosys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager-Oracle EBS Project Manager-UK
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We think you need these skills to ace Project Manager-Oracle EBS Project Manager-UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Oracle EBS Project Manager role. Highlight your experience with Oracle E-Business Suite and any relevant project management skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that demonstrate your ability to manage support engagements and lead teams effectively.
Showcase Your Problem-Solving Skills: In your application, don't forget to highlight your problem-solving skills. We love candidates who can think on their feet and come up with innovative solutions, especially in high-pressure situations. Give us some examples!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you'll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Infosys
✨Know Your Oracle EBS Inside Out
Make sure you brush up on your knowledge of Oracle E-Business Suite, especially the modules relevant to the role. Be prepared to discuss your experience with incident management, problem resolution, and how you've ensured SLA compliance in past projects.
✨Showcase Your Leadership Skills
As a Project Manager, you'll need to demonstrate your ability to lead teams effectively. Think of examples where you've successfully managed support teams or coordinated with stakeholders. Highlight your experience in coaching and mentoring team members, as this will show your capability to lead.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to project management and stakeholder communication. Prepare to discuss how you would handle escalations, manage vendor relationships, and ensure continuous service improvement. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Bring Data to the Table
Be ready to talk about your experience with ITSM tools like ServiceNow or Jira. Have some metrics handy that showcase your success in managing support budgets, resource allocation, and capacity planning. This will help you demonstrate your analytical skills and quality awareness.