People Compliance and Administration Manager

About Infosys BPM Ltd: Infosys BPM, the business process management subsidiary of Infosys, provides end-to-end transformative services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients.

Overall Purpose of the Role: The People Compliance and Administration Manager is accountable for leading the HR Administration and Compliance team and activities including right to work, DBS, pre-employment checks, Offers and Onboarding, TUPE, Redundancy Admin, Reward and Benefits, HR Portal and SAP Organizational Management for our FTSE 50 client.

Key Responsibilities & Deliverables:

• Lead the function with focus on driving accountability, shaping strategies and building credibility and trust from our client.
• Play a lead role in change management, driving creative and innovative solutions including scoping projects with consideration to risks and metrics.
• Management of an onshore and offshore administration team across HR compliance and administration activities.
• Responsible for the ongoing engagement, development and training of team members.
• Acts quickly with regards to the performance management of the team, regularly assessing performance to always ensure high service levels and accuracy, managing their performance against KPI targets in line with our service offerings.
• Understand client's requirements and build strong and lasting relationships with stakeholders.
• Collaborate with the client to build tools to aid the organization's objectives and strategies.
• Manage the processing of pre-employment vetting and DBS/criminal records checks applications and appropriate management and escalation of risk.
• Manage the vetting of Right to Work documents for all new starters, TUPEs and follow up visa checks ensuring timely turnaround to prevent any disruptions to the onboarding process.
• Manage all employment referencing activity for both ‘incoming’ and ‘outgoing’ employees.
• Manage the onboarding of client employees, ensuring timely turnaround to prevent any disruptions to the onboarding process for new starters and any transfers and promotions.
• Manage any change requests in relation to contract templates liaising with IT and 3rd parties.
• Manage the organizational management workstream including HR Portal troubleshooting and hierarchy changes within SAP, liaising with IT and 3rd parties where required.
• You will ensure the health and safety of all colleagues within the business and report any incidents via the approved company processes.

Essential Criteria:

• Proven stakeholder management skills with the ability to navigate a complex stakeholder landscape and influence at a senior level.
• Demonstrable experience of coaching and mentoring through change.
• Experience of working in a client focused environment within a fast-paced matrix organization.
• Experience of operating to Service Level Agreements and driving performance through the effective management of KPIs.
• Demonstrable experience of implementing and driving change.
• Must adopt a pragmatic approach.
• Must demonstrate resilience and credibility.

Desirable Criteria:

• Degree qualified or equivalent.
• Experience of working in an RPO and SS environment.
• An understanding of the operations of outsource service providers.

Core Competencies:

• Business & Finance Management: Strong understanding of the billing process at an engagement level, financial analysis and reporting techniques.
• Contractual Management: Advanced knowledge of MSA/other contracts process and standards.
• Business Acumen: Has understanding of alignment of own function’s/unit’s drivers to short- and long-term business drivers.
• Customer Orientation: Anticipates customers’ needs, provides inputs for solution, demonstrates industry understanding.
• Building Teams: Communicates the interdependencies across multiple teams within own area.
• Building Collaborative Partnerships: Identifies key stakeholders (internal and external) aligned to organizational interests.
• Driving Operational Results: Continuously sets challenging goals for the teams and provides support to team.
• High Impact Communication: Understands other points of view and uses logic to bring out the reasons.

This role profile is a guide to the work you will initially be required to undertake commensurate with job level and experience. It may be changed from time to time to incorporate changing circumstances. It does not form part of your contract of employment.