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For Companies At a Glance
- Tasks: Provide top-notch support for customers transitioning to new corporate phones.
- Company: Join Infosys, a global leader in digital services and consulting with a diverse and inclusive culture.
- Benefits: Enjoy opportunities for remote work, continuous learning, and a vibrant workplace environment.
- Why this job: Be part of a dynamic team that drives digital transformation and enhances customer experiences.
- Qualifications: Strong communication skills and a technical grasp of various applications are essential.
- Other info: Participate in a rotating on-call schedule for after-hours support.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
The Incident Technician will be responsible for providing white glove support to customers who are receiving new corporate phones. The technician will be responsible for assisting with ensuring a seamless transition between their current and new mobile phone. The role will require the candidate to work closely with the management and coordination of the replacement of mobile phones across several business units within the client. The candidate will be required to liaise with senior stakeholders within the Business and across various teams to ensure a seamless replacement process for the customers.
Role and Responsibilities:
- Software installation
- Troubleshoot, repair, and maintain software applications
- Escalation from Helpdesk for mobile phone support
- Ensure that client policies and procedures are followed by, communicated, and adhered to
- Create and maintain support documentation.
- Interacting with other support groups (local and global) within the firm across multiple platforms
- Record and manage all incidents and requests in ticket-tracking system.
- Proactively inform management of trends, significant problems and expected delays.
- On-call – Participate in rotating schedule providing afterhours and weekend support.
- Take initiative to stay current on technology and participate in training programs.
- Be proactively responsive to multiple mediums of communication platforms such as E-mail, Microsoft Teams, Skype, Symphony, Jive, etc.
Key Skills\\Experience
- Excellent communication, interpersonal and customer care skills.
- Ability to work under pressure and on tight timescales.
- Experience using help desk call management system.
- Technical grasp of a wide range of applications both in house and 3rd party applications.
Why Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
To learn more about Infosys and see our ideas in action please visit us at
“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”
Country
United Kingdom
State / Region / Province
London
Work Location
London
Interest Group
Infosys Limited
Domain
Banking
Company
ITL UK
Role Designation
2014BASCON Associate Consultant
#J-18808-Ljbffr
Offer - Associate Consultant - Incident Technician - London employer: Infosys
Contact Detail:
Infosys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Offer - Associate Consultant - Incident Technician - London
✨Tip Number 1
Familiarise yourself with the latest mobile technologies and software applications. Being knowledgeable about the tools and systems used in the role will not only boost your confidence but also impress the interviewers.
✨Tip Number 2
Practice your communication skills, especially in a technical context. Since the role involves liaising with senior stakeholders and providing customer support, being able to explain complex issues clearly is crucial.
✨Tip Number 3
Network with current or former employees of Infosys, particularly those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Be prepared to discuss your experience with help desk call management systems. Highlight any relevant experience you have, as this will demonstrate your ability to manage incidents effectively and align with the job requirements.
We think you need these skills to ace Offer - Associate Consultant - Incident Technician - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of an Incident Technician. Emphasise your communication skills, technical knowledge, and any previous help desk experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and explains why you are a great fit for the role. Mention specific experiences where you've provided excellent customer support or resolved technical issues.
Highlight Key Skills: In your application, clearly outline your key skills such as troubleshooting, software installation, and your ability to work under pressure. Use examples to demonstrate how you've successfully applied these skills in past roles.
Follow Application Instructions: Carefully read the job posting and ensure you follow all application instructions. This includes submitting all required documents and adhering to any specified formats or guidelines.
How to prepare for a job interview at Infosys
✨Showcase Your Communication Skills
As an Incident Technician, excellent communication is key. Be prepared to demonstrate your ability to convey technical information clearly and effectively, especially when liaising with senior stakeholders.
✨Familiarise Yourself with Help Desk Systems
Since experience with help desk call management systems is essential, make sure you understand how these systems work. If possible, mention any specific systems you've used in the past during your interview.
✨Prepare for Technical Questions
Expect questions related to troubleshooting and software installation. Brush up on common issues and solutions related to mobile phones and applications, as this will show your technical grasp.
✨Demonstrate Your Customer Care Approach
The role requires a strong focus on customer care. Prepare examples of how you've provided exceptional support in previous roles, highlighting your ability to work under pressure and meet tight deadlines.
