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- Tasks: Lead and optimise IT service delivery across multiple projects with a focus on governance.
- Company: Join a global leader in IT services with a commitment to innovation.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Engage in complex hybrid environments and lead diverse teams.
- Why this job: Make a real impact on service quality and drive continual improvement in IT management.
- Qualifications: 10+ years in IT Service Management with expertise in ITIL and stakeholder management.
The predicted salary is between 70000 - 90000 £ per year.
Infosys is seeking a seasoned Service Integration and Management Lead in Greater London to govern and optimize IT service delivery across multiple SIAM engagements. The ideal candidate will have over 10 years in IT Service Management, specializing in ITIL and stakeholder management, with a proven track record in complex hybrid environments.
Responsibilities include:
- Orchestrating services and leading teams
- Guiding teams technically
- Facilitating governance forums
This role offers dynamic challenges and an opportunity to influence service quality and continual improvement.
SIAM Program Lead — ServiceNow & ITIL Expert in London employer: Infosys
Contact Detail:
Infosys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SIAM Program Lead — ServiceNow & ITIL Expert in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT Service Management space, especially those who have experience with SIAM and ServiceNow. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your ITIL knowledge and stakeholder management skills. We recommend practising common interview questions related to service delivery and governance forums to showcase your expertise.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Use our website to find roles that excite you, and tailor your approach to each one to stand out from the crowd.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. It’s a simple way to keep you top of mind for the hiring team.
We think you need these skills to ace SIAM Program Lead — ServiceNow & ITIL Expert in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in IT Service Management and any specific achievements related to SIAM and ITIL. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the SIAM Program Lead role. Share your passion for service delivery and how you’ve successfully managed teams in complex environments. Let us know what makes you tick!
Showcase Your Stakeholder Management Skills: Since stakeholder management is key for this role, be sure to include examples of how you've effectively engaged with stakeholders in past roles. We love to see how you’ve navigated challenges and built strong relationships!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Infosys
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL principles in past roles, especially in complex hybrid environments. This will show that you not only understand the theory but can also implement it effectively.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully managed stakeholders in previous projects. Think about specific challenges you faced and how you navigated them. This will demonstrate your ability to communicate and collaborate effectively, which is crucial for a SIAM Program Lead.
✨Be Ready to Discuss Governance Forums
Since the role involves facilitating governance forums, be prepared to talk about your experience in leading such discussions. Highlight any frameworks or methodologies you've used to ensure effective governance and service delivery. This will illustrate your leadership capabilities.
✨Emphasise Continuous Improvement
Infosys is looking for someone who can influence service quality and continual improvement. Come armed with examples of how you've driven improvements in past roles. Discuss metrics you’ve used to measure success and how you’ve adapted strategies based on feedback.