At a Glance
- Tasks: Capture and analyse business requirements for ServiceNow ITSM delivery.
- Company: Join Infosys, a global leader in digital services and consulting.
- Benefits: Competitive salary, diverse work environment, and continuous learning opportunities.
- Other info: Dynamic role with opportunities for career growth and skill development.
- Why this job: Be part of innovative projects that drive digital transformation globally.
- Qualifications: Experience with ServiceNow ITSM, Agile delivery, and strong communication skills.
The predicted salary is between 51750 - 63250 £ per year.
- Technical: Service Now ITSM, ITIL, requirements elicitation, process mapping, user stories, acceptance criteria, UAT, Agile delivery, Jira/ADO, reporting and dashboarding.
- Role - Service Now Business Analyst
- Technology - Service Now
- Location - United kingdom, Warwick
Job Description
- Key Skills
- Technical: Service Now ITSM, ITIL, requirements elicitation, process mapping, user stories, acceptance criteria, UAT, Agile delivery, Jira/ADO, reporting and dashboarding.
- Soft Skill
- Strong understanding of ITIL processes, ITSM operating models and Service Now best practices.
- Strong analytical, problem-solving and troubleshooting skills.
- Excellent stakeholder management, customer service, verbal communication and written communication skills.
- Practical experience working in Agile delivery environments and using Agile tools.
- Experience working with geographically distributed customers and onshore/offshore delivery teams.
- Ability to work cross-functionally, coordinate across teams and proactively share information to support aligned delivery.
Key Responsibilities
- Work closely with business stakeholders, product owners, architects and delivery teams to capture, analyse and document business requirements for Service Now ITSM delivery.
- Facilitate discovery workshops, stakeholder interviews and requirement validation sessions across business and technical teams.
- Map as-is and to-be processes, identify gaps, and recommend opportunities to simplify workflows, improve service experience and align with Service Now out-of-the-box capabilities.
- Translate business needs into clear user stories, acceptance criteria, functional specifications, process flows and supporting documentation.
- Act as a bridge between client stakeholders, onshore teams and offshore delivery teams to ensure clear communication, aligned priorities and timely delivery.
- Support solution fitment, process design decisions and requirement prioritisation in line with ITIL, ITSM and Service Now best practices.
- Support UAT planning, test scenario preparation, defect triage, business validation and go-live readiness activities.
- Maintain requirements traceability and manage requirement changes through agreed governance and change control processes.
- Assist with training materials, business readiness, deployment support, hypercare and post-go-live continuous improvement activities.
About Us
Infosys is a global leader in next-generation digital services and consulting.
We enable clients in more than 50 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.
We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change.
We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.
Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
All aspects of the hiring process and employment at Infosys are based on merit, competence and performance.
We are committed to embracing diversity and creating an inclusive environment for all employees.
- Infosys is proud to be an equal opportunity employer
- #J-18808-Ljbffr
ServiceNow Business Analyst , United Kingdom in London employer: Infosys
At Infosys, we pride ourselves on being an exceptional employer, particularly for the Senior Project Manager role in the UK. Our commitment to employee growth is reflected in our inclusive work culture, competitive compensation packages, and opportunities for professional development within the dynamic public sector landscape. Join us to be part of a team that values innovation, collaboration, and the meaningful impact of your work.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Business Analyst , United Kingdom in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Infosys values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Infosys might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Infosys!
✨Direct Apply to Infosys
Let's not forget to apply directly through the Infosys website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ServiceNow Business Analyst , United Kingdom in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Infosys.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Infosys. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Infosys
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
