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For Companies At a Glance
- Tasks: Lead transformative projects using ServiceNow to optimise business workflows for global clients.
- Company: Join Infosys Consulting, a pioneer in digital transformation and process automation.
- Benefits: Competitive salary, professional development, and opportunities for travel.
- Why this job: Shape the future of enterprise solutions and make a real impact on client success.
- Qualifications: 5+ years in ServiceNow with strong consulting experience and industry expertise.
- Other info: Dynamic team environment with opportunities for growth and innovation.
The predicted salary is between 36000 - 60000 £ per year.
The Team
Are you ready to shape the future of enterprise digital transformation? Infosys Consulting is building a new, pioneering global management consulting capability in the Process Automation and ServiceNow space. We combine world-class ServiceNow technology services with deep consulting expertise to deliver unparalleled value and differentiation for our clients. This isn’t just about implementation; it’s about reinventing possibilities, challenging norms, and driving real business outcomes. If you’re an ambitious consultant with a passion for innovation and client impact, we want you on our team.
About your role
As a ServiceNow Transformation & Advisory Consultant, you will be at the forefront of optimizing and transforming critical business workflows for global market leaders. You’ll deliver end-to-end transformation projects, from strategic value assessments to complex ServiceNow implementations, directly shaping our clients’ success. This role demands a blend of broad process automation experience, deep industry insight, and exceptional ServiceNow platform skills.
Your role will include:
- Strategic Advisory: Providing expert, experience-supported advice on process optimization and operating model transformation using the ServiceNow platform.
- Outcome-Driven Delivery: Leading the design and delivery of ServiceNow solutions that directly enable clients’ strategic business outcomes, improving experience, managing risk, and streamlining operations.
- Industry Expertise: Applying deep industry subject matter expertise across diverse sectors (Life Sciences, Industrial Products, Consumer Business, Financial Services, Media & Telecommunications) to tailor solutions.
- Client Partnership: Cultivating and expanding trusted advisor relationships with clients, advancing Infosys Consulting’s objective to be their go-to partner.
- Practice Building: Contributing your ideas and expertise to grow our global consulting capability, coaching colleagues, and staying ahead of market trends.
- Business Development: Supporting bid responses and identifying new opportunities to expand our impact with clients.
Requirements
- ServiceNow Mastery (5+ years required): Proven experience in ServiceNow implementation and advisory roles, with hands-on expertise across at least 3 core ServiceNow modules.
- Preferred Module Specializations: Third-Party Risk Management (TPRM) and Integrated Risk Management (IRM), Agentic AI (Now Assist, GenAI), Service Order Management (SOM), Configuration Management Database (CMDB), Customer Service Management (CSM), HR Service Delivery (HRSD), Legal Service Delivery (LSD) and complex Integrations, IT Asset Management (ITAM), Global Business Services (GBS).
- Consulting Acumen: A minimum of 5 years of dedicated consulting experience, or a strong track record in client-facing advisory roles within industry.
- Sector Expertise: Financial Services: Supported regulatory compliance, operational resilience, and vendor risk management. Consumer Goods & Retail: Improved employee experience and optimized IT operations for global supply chains. Logistics: Enhanced risk visibility and streamlined technology governance for complex networks. Life Sciences: Delivered secure, compliant workflows for R&D and manufacturing environments.
- Certifications that Set You Apart: Required: ServiceNow Certified System Administrator (CSA). Highly Preferred: At least two (2) ServiceNow Certified Implementation Specialist (CIS) certifications in relevant modules.
- Project Leadership: Demonstrable experience in project management, agile delivery, business analysis, solution architecture, and scope definition.
- Valuable Certifications: PMP, Prince2, SAFe, or other Scaled Agile certifications.
- Driving Change: Experience in managing organizational change and driving adoption for technology transformations.
- Desired Certifications: PROSCI, TBM (Technology Business Management).
- Pre-Sales & Value Articulation: Proven ability in business development, bid response, use case development, and clearly articulating solution value to senior stakeholders.
- Essential Skills: Exceptional stakeholder management, problem-solving, analytical thinking, and outstanding written and verbal communication skills (C2 proficiency in English and local country language(s)).
- Mobility: Willingness to travel to client sites as required.
Given that this is just a short snapshot of the role we encourage you to apply even if you don’t meet all the requirements listed above. We are looking for individuals who strive to make an impact and are eager to learn. If this sounds like you and you feel you have the skills and experience required, then please apply now.
Benefits
Senior ServiceNow Transformation & Advisory Consultant Role in London employer: Infosys
Contact Detail:
Infosys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior ServiceNow Transformation & Advisory Consultant Role in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with potential employers on social media. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show them you're a perfect fit for their team.
✨Tip Number 3
Showcase your expertise during interviews. Bring examples of past projects or challenges you've tackled, especially those related to ServiceNow. This will demonstrate your hands-on experience and problem-solving skills.
✨Tip Number 4
Don't forget to follow up after interviews! A quick thank-you email can leave a lasting impression and keep you top of mind. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace Senior ServiceNow Transformation & Advisory Consultant Role in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that align with the Senior ServiceNow Transformation & Advisory Consultant role. Highlight your ServiceNow expertise and any relevant consulting experience to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about digital transformation and how your background makes you the perfect fit for our team. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your past roles, focus on outcomes and achievements rather than just responsibilities. We love to see how you've made an impact in previous positions, especially in process optimisation and client partnerships.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our innovative team!
How to prepare for a job interview at Infosys
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge, especially the core modules mentioned in the job description. Be ready to discuss your hands-on experience and how you've applied this expertise in real-world scenarios.
✨Showcase Your Consulting Skills
Prepare examples that highlight your consulting acumen. Think about times when you've successfully advised clients or led projects, focusing on the outcomes you achieved and how you managed stakeholder relationships.
✨Understand the Industry Landscape
Familiarise yourself with the sectors mentioned, like Financial Services and Life Sciences. Be prepared to discuss industry-specific challenges and how your skills can help address them, showing that you’re not just a tech expert but also an industry-savvy consultant.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and project management skills. Practice articulating your thought process clearly, demonstrating how you would approach complex transformations using ServiceNow.
