At a Glance
- Tasks: Manage and resolve incidents while ensuring top-notch operational support.
- Company: Join a forward-thinking company focused on quality and collaboration.
- Benefits: Competitive salary, flexible working hours, and opportunities for growth.
- Other info: Dynamic team environment with plenty of chances to learn and advance.
- Why this job: Be the go-to person for production support and make a real difference.
- Qualifications: Experience with Guidewire products and strong analytical skills required.
The predicted salary is between 45000 - 50000 £ per year.
Role Overview
We are seeking a proactive Production Support Analyst to provide direction, set standards and ensure quality in the operational support available on the platform.
The successful candidate will ensure there is a consistent approach for production support across the platform, as well as being the primary contact for incidents raised with Guidewire on the Community portal.
What You Will Do
- Manage, assess, triage, prioritise, and document incidents and service requests raised through Service Now, JIRA, and other support channels.
- Investigate production issues and determine severity, business impact, and appropriate resolution paths.
- Why It Might Be a Fit
The ideal candidate will have knowledge of Guidewire products, experience in a Production Support role, and strong analytical and troubleshooting skills.
Requirements
- Knowledge of Guidewire Policy Center/Billing Center/Claim Center, Contact Manager and other Guidewire products.
- Experience in a Production Support, Application Support, or Systems Support Analyst role.
- Experience supporting enterprise business applications in a production environment.
- Knowledge of incident, problem, and service request management processes.
- Hands‑on experience with ITSM tools such as Service Now and defect tracking tools such as JIRA.
- Strong analytical and troubleshooting skills.
- Experience monitoring applications and services using tools such as Data Dog.
- Ability to coordinate across multiple teams and stakeholders.
- Strong ability to communicate in spoken and written English and customer service skills.
- Ability to work within defined SLAs and operational procedures.
- Experience creating reports, metrics, and management information.
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Production Support Analyst in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Infosys values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Infosys might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Infosys!
✨Direct Apply to Infosys
Let's not forget to apply directly through the Infosys website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Production Support Analyst in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Infosys.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Infosys. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Infosys
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
