At a Glance
- Tasks: Lead the design and delivery of training for the Electronic Staff Record system.
- Company: Join Infosys, a global leader in digital services and consulting.
- Benefits: Competitive salary, bonuses, and opportunities for continuous learning.
- Other info: Dynamic role with opportunities for innovation and career growth.
- Why this job: Make a real impact by enhancing training and capability in education management.
- Qualifications: Experience in managing training services and strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
The Education Manager is responsible for leading the design, development, and delivery of end-to-end training and capability-building services for the Electronic Staff Record (ESR) system. The role ensures that users, payroll teams, HR stakeholders, and technical support teams are effectively trained to maximize system adoption, operational efficiency, and compliance.
Key Responsibilities
- Training Strategy & Governance
- Define and execute the ESR training strategy aligned with objectives and service transition plans
- Establish training governance, standards, and quality assurance processes
- Ensure compliance with regulatory, audit, and data protection requirements
- Develop training KPIs, reporting metrics, and continuous improvement mechanisms
- Curriculum & Content Management
- Design and maintain comprehensive ESR training curriculum covering: HR & Payroll modules, Self-service and manager self-service (ESS/MSS), BACS and finance-related processes
- Oversee development of training materials: Instructor-led training (ILT), eLearning modules, User manuals and quick reference guides
- Ensure alignment with system releases, enhancements, and patches
- Training Delivery & Execution
- Lead delivery of training programs across user groups (clinical, administrative, payroll, HR)
- Manage internal trainers and third-party training providers where applicable
- Ensure high-quality training delivery for new system implementations, system upgrades and releases, business process changes
- Support remote and classroom-based training models
- Stakeholder Management
- Act as primary interface for training-related engagements with stakeholders
- Collaborate with Service Delivery Managers, Functional Leads and SMEs, Change and Release Teams
- Translate business requirements into effective training interventions
- Performance Monitoring & Reporting
- Track training effectiveness through user feedback, adoption metrics, incident reduction trends
- Identify training gaps and implement corrective actions
- Continuous Improvement
- Drive innovation in learning methods (digital learning, simulations, knowledge portals)
- Introduce best practices in enterprise learning and capability management
- Align training with ITIL and service management practices
Key Skills & Experience
- Essential
- Proven experience in managing training or education services in large IT environments
- Strong knowledge of Oracle E-Business Suite / ESR (HR, Payroll, OLM modules preferred)
- Experience working with public sector clients
- Expertise in training lifecycle management (design, delivery, evaluation)
- Strong stakeholder management and communication skills
- Experience in transition and knowledge transfer programs
- Desirable
- Understanding of BACS/payment processing environments
- Familiarity with ITIL framework and service management processes
- Experience in audit-compliant training environments
- Experience with learning management systems (LMS)
- Preferred
- Should be an excellent planner when it comes to perform release planning and other delivery planning
- Should have excellent problem-solving skills
- Responsible for coaching and mentoring team members with experience of managing 5+ team members
- Experience with Lean / Agile development methodologies & ITIL Methodologies
Personal
- High analytical skills
- High customer orientation
- High quality awareness
Why Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”
Principal Consultant-Education-Management-UK in London employer: Infosys
Infosys is an exceptional employer, offering a dynamic work culture that fosters innovation and continuous learning. With a strong commitment to employee growth, we provide comprehensive training programs and mentorship opportunities, ensuring that our team members thrive in their careers. Located in the UK, our collaborative environment encourages diversity and inclusivity, making it a rewarding place for professionals seeking meaningful contributions in the education management sector.
StudySmarter Expert Advice🤫
We think this is how you could land Principal Consultant-Education-Management-UK in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the education management sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Principal Consultant role or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its training strategies. Familiarise yourself with their ESR system and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly understands their goals.
✨Tip Number 3
Showcase your expertise in training lifecycle management during interviews. Be ready to discuss specific examples of how you've designed and delivered training programs that improved user adoption and operational efficiency in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Principal Consultant-Education-Management-UK in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Principal Consultant role. Highlight your experience in managing training services and any relevant knowledge of the ESR system. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about education management and how your background makes you the perfect fit for this role. Let us know what excites you about working with us at StudySmarter.
Showcase Your Stakeholder Management Skills:In your application, be sure to highlight your experience in stakeholder management. We value strong communication skills, so share examples of how you've successfully collaborated with various teams in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Infosys
✨Know Your ESR Inside Out
Make sure you have a solid understanding of the Electronic Staff Record (ESR) system. Familiarise yourself with its HR and Payroll modules, as well as any recent updates or changes. This will not only show your expertise but also demonstrate your commitment to the role.
✨Prepare for Stakeholder Engagement
Since stakeholder management is key in this role, think about how you would approach different user groups. Prepare examples of how you've successfully collaborated with various stakeholders in the past, and be ready to discuss how you would translate their needs into effective training interventions.
✨Showcase Your Training Strategy Skills
Be prepared to discuss your experience in defining and executing training strategies. Think of specific instances where you established governance and quality assurance processes. Highlight any KPIs or metrics you've developed to measure training effectiveness.
✨Emphasise Continuous Improvement
This role requires a focus on continuous improvement in training methods. Come armed with ideas on how you can innovate learning approaches, whether through digital learning or other best practices. Showing that you're forward-thinking will set you apart from other candidates.
