At a Glance
- Tasks: Lead and manage cloud service delivery operations while ensuring client satisfaction.
- Company: Join Infosys, a global leader in digital services and consulting.
- Benefits: Competitive salary, diverse work environment, and opportunities for continuous learning.
- Other info: Dynamic role with travel opportunities across the UK.
- Why this job: Make a real impact by driving operational excellence in cutting-edge technology.
- Qualifications: Experience in DC infrastructure, cloud technologies, and ITSM frameworks required.
The predicted salary is between 60000 - 75000 £ per year.
We are looking for an experienced Service Delivery Lead with a strong background in Data Centre (DC) Infrastructure and Cloud technologies. The ideal candidate should bring deep expertise in managing end to end service delivery operations, driving operational excellence, and ensuring seamless client engagement. This role requires the candidate to travel in UK, London.
Key Responsibilities
- Lead and manage DC infrastructure and cloud based service delivery operations, ensuring stable, secure, and scalable environments.
- Collaborate closely with clients to understand their needs, manage expectations, and build strong, trusting relationships.
- Ensure high quality communication and articulation across teams, stakeholders, and leadership.
- Oversee the full spectrum of ITSM processes within a managed services environment, ensuring adherence to standards and best practices.
- Drive effective SLA management, monitoring performance metrics, identifying gaps, and implementing corrective actions where required.
- Lead, mentor, and guide operational teams to deliver exceptional service quality and continuous improvement.
Required Skills & Experience
- Strong background in DC infrastructure, cloud technologies, and service operations management.
- Proven experience in managed service delivery, particularly with ITSM frameworks (e.g., ITIL).
- Excellent client engagement, communication, and presentation skills.
- Demonstrated ability to lead and motivate cross functional teams.
- Strong understanding of SLA and performance management in service-delivery environments.
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
All aspects of the hiring process and employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
PCON IT Service Delivery Manager- London, UK employer: Infosys
Infosys is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London. Employees benefit from extensive growth opportunities through continuous learning and development, while being part of a diverse and inclusive environment that values merit and performance. With a strong focus on operational excellence and client engagement, this role provides a meaningful chance to lead impactful service delivery operations in cutting-edge cloud technologies.
StudySmarter Expert Advice🤫
We think this is how you could land PCON IT Service Delivery Manager- London, UK
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their services and how they align with your skills. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. This will help you get comfortable with common questions and refine your answers, making you more confident when it counts.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you an edge over other candidates. So, what are you waiting for? Get your application in!
We think you need these skills to ace PCON IT Service Delivery Manager- London, UK
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of IT Service Delivery Manager. Highlight your experience with DC infrastructure and cloud technologies, and don’t forget to showcase your client engagement skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific examples of how you've driven operational excellence in previous positions.
Showcase Your Communication Skills:Since this role requires excellent communication, make sure your application reflects that. Use clear, concise language and structure your documents well to demonstrate your ability to articulate ideas effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Infosys
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Data Centre infrastructure and cloud technologies. Be ready to discuss specific projects you've worked on, the challenges you faced, and how you overcame them. This will show that you not only understand the tech but can also apply it effectively.
✨Client Engagement is Key
Prepare examples of how you've successfully managed client relationships in the past. Think about times when you had to manage expectations or resolve conflicts. Being able to articulate these experiences will demonstrate your strong communication skills and ability to build trust.
✨SLA Management Matters
Familiarise yourself with SLA management and performance metrics. Be prepared to discuss how you've monitored performance in previous roles and what corrective actions you've implemented when things didn't go as planned. This shows your proactive approach to service delivery.
✨Lead with Confidence
Think about your leadership style and how you've motivated teams in the past. Be ready to share specific examples of how you've guided operational teams to achieve exceptional service quality. This will highlight your ability to lead and mentor effectively.
