At a Glance
- Tasks: Lead the Configuration Management Database and ensure accurate tracking of IT assets.
- Company: Join a forward-thinking tech company committed to innovation and excellence.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and career advancement.
- Why this job: Make a real impact in IT Service Management and drive continuous improvement.
- Qualifications: Experience in configuration management and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
The Configuration Management Lead is responsible for establishing and governing the Configuration Management Database (CMDB) and ensuring accurate tracking of IT assets, configuration items (CIs), and their relationships across the enterprise. This role plays a critical part in enabling effective IT Service Management (ITSM), supporting incident, change, and problem management processes.
Key Responsibilities
- CMDB Management & Data Integrity
- IT Asset & Service Mapping
- Integration with ITSM Processes
- Tools & Automation
- Reporting & Analytics
- Stakeholder & Team Management
- Risk, Compliance & Audit
Required Skills & Competencies
- Configuration Management Strategy & Governance
- Define and implement the Configuration Management strategy, policies, and processes.
- Establish and maintain the CMDB governance framework aligned with ITIL best practices.
- Ensure standardization of configuration management processes across the organization.
- Drive CMDB maturity and continuous improvement initiatives.
- Own and maintain the CMDB platform ensuring accuracy, completeness, and consistency of data.
- Define CI classes, attributes, relationships, and lifecycle management.
- Implement processes for CI identification, control, status accounting, and verification/audit.
- Conduct regular audits and reconciliation of CMDB data with discovery tools.
- Manage IT asset lifecycle (hardware, software, cloud resources).
- Enable service mapping and dependency mapping across applications and infrastructure.
- Integrate CMDB with discovery and monitoring tools for real-time updates.
- Ensure alignment between asset management and configuration management.
- Collaborate with Incident, Problem, Change, and Release Management teams.
- Ensure CMDB supports impact analysis, root cause analysis, and change risk assessment.
- Enable accurate service impact visibility during outages or changes.
- Drive adoption of CMDB across operations teams.
- Lead implementation and enhancement of tools such as ServiceNow CMDB, BMC Helix, etc.
- Leverage automation and discovery tools for CI population and updates.
- Define integrations with monitoring, cloud, DevOps, and security systems.
- Improve efficiency through scripting, APIs, and automation frameworks.
- Develop dashboards and reports for CMDB health, data quality, and compliance.
- Track KPIs such as data accuracy, CI completeness, audit compliance, and usage metrics.
- Provide insights for decision-making and operational improvements.
- Engage with cross-functional teams (Infrastructure, Cloud, Security, DevOps).
- Act as SME for configuration management processes and toolsets.
- Lead and mentor CMDB analysts and administrators.
- Collaborate with vendors and tool partners.
- Ensure compliance with internal policies and regulatory requirements.
- Support audit activities and provide CMDB evidence as required.
- Identify risks in configuration data and implement mitigation actions.
Technical Skills
- Strong expertise in Configuration Management, CMDB, and IT Asset Management
- Deep understanding of ITIL v3/v4 (Service Asset & Configuration Management)
- Hands-on experience with tools like ServiceNow CMDB, BMC Remedy/Helix, Micro Focus
- Knowledge of Discovery tools (e.g., ServiceNow Discovery, SCCM, Tanium)
- Understanding of cloud platforms (Azure, AWS, GCP) and hybrid environments
- Familiarity with APIs, automation tools, and scripting (PowerShell, Python)
Functional Skills
- Service mapping and dependency modeling
- Data governance and quality management
- IT Operations and Service Management integration
Leadership Skills
- Strong stakeholder management and collaboration abilities
- Ability to lead cross-functional teams and influence without authority
- Analytical and problem-solving mindset
- Excellent communication and presentation skills
Infosys is proud to be an equal opportunity employer.
Lead Consultant - Configuration Mgt Lead / Configuration Manager - Leeds, UK in London employer: Infosys
At Infosys, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Lead Consultant in Configuration Management based in Leeds, you will benefit from comprehensive professional development opportunities, a commitment to innovation, and the chance to work with cutting-edge technologies. Our collaborative environment encourages continuous learning and growth, making it an ideal place for those seeking meaningful and rewarding careers in IT service management.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Consultant - Configuration Mgt Lead / Configuration Manager - Leeds, UK in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Infosys values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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Create a personal project or case study relevant to the challenges Infosys might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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✨Direct Apply to Infosys
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We think you need these skills to ace Lead Consultant - Configuration Mgt Lead / Configuration Manager - Leeds, UK in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Infosys.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Infosys. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Infosys
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
