At a Glance
- Tasks: Lead strategic public-sector accounts and build strong client relationships.
- Company: Infosys, a leader in innovative technology solutions.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Join a collaborative team focused on excellence and client satisfaction.
- Why this job: Be a trusted advisor and make a real impact in the public sector.
- Qualifications: Experience in public sector and strong leadership skills required.
The predicted salary is between 70000 - 90000 £ per year.
Infosys is seeking a seasoned and visionary Client Partner to lead a strategic engagement for specific public‑sector accounts. In this senior client‑facing role, you will own executive‑level customer relationships, steer end‑to‑end account performance, and ensure profitability and compliance. This role blends commercial leadership, supporting delivery excellence, and strategic partnership, serving as the trusted advisor to senior stakeholders.
Key Responsibilities
- Client & Relationship Leadership
- Act as the primary strategic partner to the customer, representing Infosys as a trusted advisor and champion of their priorities.
- Build, nurture, and manage relationships with senior customer stakeholders to ensure sustained alignment and long‑term value.
- Lead a dedicated core client management team, providing direction, clarity, and collaboration.
- Commercial & Financial Ownership
- Hold financial accountability for the account, ensuring the achievement of revenue and margin goals.
- Ensure adherence to financial plans, commercial discipline, and contractual commitments across all engagements.
- Partner with the wider sales teams to identify, shape, and convert new business opportunities within the public sector portfolio.
- Delivery Excellence & Governance
- Work closely with the delivery programme director in a “2 in a box model”.
- Drive consistent delivery quality, client satisfaction, and operational predictability.
- Oversee programme execution for large and complex accounts.
- Ensure all work is aligned to contractual obligations and customer expectations.
Key Performance Metrics
- Revenue Forecasting Accuracy — Deliver precise revenue forecasting aligned to account expectations.
- Operating Margin — Maintain strong commercial performance and account profitability.
- Financial Plan Adherence — Drive disciplined financial management.
- Customer Satisfaction — Strengthen client trust and loyalty through exceptional delivery and partnership.
Essential Qualifications
- Deep experience working within or with the public sector.
- Proven leadership of large‑scale programmes with complex delivery models.
- Strong relationship‑management capabilities with C‑suite and senior stakeholders.
- Entrepreneurial, proactive, and hands‑on approach to problem‑solving and opportunity creation.
- Experience working effectively in global delivery models.
Behavioral Competencies & Leadership Attributes
- Strategic Leadership
- Thinks holistically and anticipates industry, policy, and customer shifts.
- Shapes long‑term account strategy and translates it into clear, actionable execution plans.
- Executive Presence & Influence
- Communicates with clarity, authority, and empathy to influence decisions at senior levels.
- Builds trust rapidly and positions Infosys as an indispensable strategic partner.
- Commercial Acumen
- Demonstrates strong business and financial judgement.
- Balances growth ambitions with disciplined execution and risk management.
- Customer Obsession
- Places customer value, outcomes, and experience at the heart of all decisions.
- Proactively identifies improvement areas and leads initiatives to enhance satisfaction.
- Collaboration & People Leadership
- Creates a high‑performance culture within the account team.
- Enables cross‑functional collaboration across sales, delivery, and advisory units.
- Entrepreneurial Drive
- Pursues new opportunities with energy, creativity, and ownership.
- Comfortable navigating ambiguity and driving clarity in complex stakeholder landscapes.
- Resilience & Accountability
- Remains composed under pressure and maintains forward momentum.
- Takes ownership for results — both successes and challenges — with transparency.
Group Manager - Client Services - PS in London employer: Infosys
Infosys is an exceptional employer that fosters a dynamic work culture centred on collaboration, innovation, and professional growth. As a Group Manager in Client Services, you will benefit from extensive opportunities for career advancement while working alongside a talented team dedicated to delivering excellence in the public sector. With a strong emphasis on employee well-being and a commitment to nurturing strategic partnerships, Infosys stands out as a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Group Manager - Client Services - PS in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in your industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you showcase why you're the perfect fit for the role and make a lasting impression.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it relates to the job. Keep it concise but impactful, highlighting your leadership skills and ability to manage relationships with senior stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Group Manager - Client Services - PS in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the role. Highlight your experience in client services and public sector engagements, showing how you can be the trusted advisor we’re looking for.
Showcase Your Leadership Skills:We want to see your leadership style! Share examples of how you've led teams or projects, especially in complex delivery models. This is your chance to shine as a strategic partner.
Demonstrate Financial Acumen:Since financial ownership is key, include any relevant experience managing budgets or achieving revenue goals. Show us how you’ve balanced growth with disciplined execution.
Be Authentic:Let your personality come through in your application. We value resilience and accountability, so share stories that reflect your problem-solving skills and customer obsession. Don’t forget to apply through our website!
How to prepare for a job interview at Infosys
✨Know Your Client Inside Out
Before the interview, dive deep into Infosys and its public sector engagements. Understand their key clients, recent projects, and industry challenges. This knowledge will help you demonstrate your ability to act as a trusted advisor and show that you’re genuinely interested in their mission.
✨Showcase Your Leadership Style
Prepare to discuss your leadership experiences, especially in managing large-scale programmes. Use specific examples that highlight your ability to lead teams, drive delivery excellence, and maintain client satisfaction. This will illustrate your strategic leadership capabilities.
✨Demonstrate Commercial Acumen
Be ready to talk about financial management and how you've achieved revenue goals in past roles. Share examples of how you've balanced growth ambitions with disciplined execution. This will show that you understand the commercial aspects of the role and can contribute to profitability.
✨Emphasise Relationship Management Skills
Highlight your experience in building and nurturing relationships with senior stakeholders. Prepare anecdotes that showcase your ability to communicate effectively and influence decisions at the executive level. This is crucial for establishing yourself as a strategic partner.
