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- Tasks: Lead the service assurance process and ensure IT services meet business expectations.
- Company: Infosys is a global leader in digital services and consulting, transforming enterprises worldwide.
- Benefits: Enjoy a full-time role with opportunities for continuous learning and professional growth.
- Why this job: Join a culture of innovation and operational excellence while making a real impact.
- Qualifications: Mid-senior level experience in consulting or IT services is required.
- Other info: Diversity and inclusion are core values at Infosys, promoting an equal opportunity workplace.
The predicted salary is between 43200 - 72000 £ per year.
Lead Consultant – Service Assurance Manager – London
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Lead Consultant – Service Assurance Manager – London
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Job Description
Role – Lead Consultant (Service Assurance Manager)
Location – London
- Lead the end-to-end service assurance process, ensuring IT services are delivered in line with SLAs and business expectations.
- Lead the technical assurance of services, ensuring optimal performance, availability, and compliance.
- Ensure Infosys created designs are reviewed by Infosys TDA (Technical Design Authority) prior DAG/ ARB submission.
- Manage, enhance and report resource capability, training and certifications
- Oversee major incidents, coordinate resolution efforts, and lead MIR.
- Drive problem management by identifying root causes and implementing long-term fixes.
- Oversee change and release assurance, ensuring minimal disruption to services.
- Present service performance reports to senior stakeholders.
- Collaborate with service owners, vendors, and support teams to ensure service quality.
- Promote a culture of continuous improvement and operational excellence.
- Ensure compliance with ITIL practices and relevant regulatory standards (e.g., ISO, GDPR).
- Collaborate with cybersecurity, risk, and compliance teams to ensure IT services meet internal controls and audit requirements.
- Drive continuous improvement and innovation initiatives to enhance service reliability, automation, and operational efficiency.
Why Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
To learn more about Infosys and see our ideas in action please visit us at
“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Consulting, Information Technology, and Sales
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Industries
IT Services and IT Consulting
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Lead Consultant - Service Assurance Manager - London employer: Infosys
Contact Detail:
Infosys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Consultant - Service Assurance Manager - London
✨Tip Number 1
Familiarise yourself with ITIL practices and relevant regulatory standards like ISO and GDPR. This knowledge will not only help you in interviews but also demonstrate your commitment to compliance and operational excellence.
✨Tip Number 2
Showcase your experience in managing major incidents and problem management. Be prepared to discuss specific examples where you've identified root causes and implemented long-term fixes, as this is crucial for the role.
✨Tip Number 3
Highlight your ability to collaborate with various teams, including service owners and vendors. Prepare to share instances where your teamwork led to improved service quality or operational efficiency.
✨Tip Number 4
Emphasise your leadership skills in driving continuous improvement initiatives. Think of examples where you've successfully promoted a culture of operational excellence and innovation within your previous roles.
We think you need these skills to ace Lead Consultant - Service Assurance Manager - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service assurance and IT management. Use keywords from the job description, such as 'ITIL practices', 'compliance', and 'continuous improvement' to catch the employer's attention.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about the role and how your skills align with the responsibilities outlined by Infosys. Mention specific examples of past experiences where you led service assurance processes or managed incidents.
Showcase Leadership Skills: Since this is a lead consultant position, emphasise your leadership abilities. Provide examples of how you've successfully led teams, managed projects, or improved service delivery in previous roles.
Highlight Continuous Improvement Initiatives: Discuss any initiatives you've implemented that drove operational efficiency or enhanced service reliability. This aligns well with Infosys's focus on continuous improvement and innovation.
How to prepare for a job interview at Infosys
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Lead Consultant - Service Assurance Manager. Familiarise yourself with ITIL practices, SLAs, and compliance standards like ISO and GDPR, as these will likely come up during your interview.
✨Showcase Problem-Solving Skills
Be prepared to discuss specific examples of how you've identified root causes of issues and implemented long-term fixes in previous roles. This is crucial for demonstrating your capability in driving problem management.
✨Prepare for Technical Questions
Expect technical questions related to service assurance processes and performance metrics. Brush up on your knowledge of service quality, incident management, and change assurance to confidently answer these queries.
✨Emphasise Collaboration
Highlight your experience working with various teams, such as service owners, vendors, and support teams. Discuss how you’ve promoted a culture of continuous improvement and operational excellence in past roles.
