HR Advisor

About Infosys BPM

Infosys BPM, the business process management subsidiary of Infosys, provides end-to-end transformative services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

About the role

An exciting opportunity has arisen for those looking to build a career in HR by joining a dynamic HR advisory team within a shared services environment. We are looking for self-motivated individuals who are wanting to build a career within HR.

The first line response team provide remote advice dealing with queries both by telephone and via a case management system on a variety of HR issues across the UK whilst working closely with other SME’s. This role would suit an individual looking to start or further their HR career on a generalist level with opportunities to progress into specialities such as employee relations.

This role is a full time and permanent role based in South Birmingham and working in a hybrid manner.

Duties will include;

• providing an initial HR response as part of the HR first line to maximise 1st time resolution of inquiries by clarifying desired information; researching, locating and providing information;
• triaging and routing enquiries to the appropriate resource or escalate to specialists;
• providing an excellent customer experience to the business;
• logging call details in an effective manner in the case management systems;
• supporting Managers with letter writing for first response calls where appropriate;
• adhering to SLA’s and KPI’s;

Essential Criteria includes;