At a Glance
- Tasks: Provide top-notch support for the Guidewire platform and ensure service excellence.
- Company: Join Infosys, a leader in tech solutions with a focus on innovation.
- Benefits: Enjoy competitive pay, health perks, and opportunities for growth.
- Other info: Dynamic team environment with plenty of chances to learn and advance.
- Why this job: Be the go-to person for incident resolution and make a real difference.
- Qualifications: Experience in production support and strong problem-solving skills.
The predicted salary is between 52249 - 65000 £ per year.
Infosys is seeking a proactive Production Support Analyst to provide direction, set standards and ensure quality in operational support across the Guidewire platform.
You will be the primary incident contact on the Community Portal and help maintain service excellence.
You will monitor production environments with Data Dog, investigate incidents, coordinate resolution with multi‑disciplinary teams, and support continuous improvement and release activities across the platform.
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We think you need these skills to ace Guidewire Production Support Specialist
Guidewire Platform Knowledge
Incident Management
Operational Support
DataDog Monitoring
Multi-disciplinary Team Coordination
Service Excellence
Continuous Improvement
