At a Glance
- Tasks: Lead strategic public-sector accounts and build strong client relationships.
- Company: Join a leading tech firm known for its innovative approach.
- Benefits: Competitive salary, flexible work options, and growth opportunities.
- Other info: Dynamic role with opportunities to shape account strategies.
- Why this job: Be a trusted advisor and make a real impact in the public sector.
- Qualifications: Experience in public sector and strong leadership skills required.
The predicted salary is between 70000 - 90000 £ per year.
Infosys is seeking a seasoned and visionary Client Partner to lead a strategic engagement for specific public‑sector accounts. In this senior client‑facing role, you will own executive‑level customer relationships, steer end‑to‑end account performance, and ensure profitability and compliance. This role blends commercial leadership, supporting delivery excellence, and strategic partnership, serving as the trusted advisor to senior stakeholders.
Key Responsibilities
- Client & Relationship Leadership: Act as the primary strategic partner to the customer, representing Infosys as a trusted advisor and champion of their priorities. Build, nurture, and manage relationships with senior customer stakeholders to ensure sustained alignment and long‑term value. Lead a dedicated core client management team, providing direction, clarity, and collaboration.
- Commercial & Financial Ownership: Hold financial accountability for the account, ensuring the achievement of revenue and margin goals. Ensure adherence to financial plans, commercial discipline, and contractual commitments across all engagements. Partner with the wider sales teams to identify, shape, and convert new business opportunities within the public sector portfolio.
- Delivery Excellence & Governance: Work closely with the delivery programme director in a “2 in a box” model. Drive consistent delivery quality, client satisfaction, and operational predictability. Oversee programme execution for large and complex accounts. Ensure all work is aligned to contractual obligations and customer expectations.
Key Performance Metrics
- Revenue Forecasting Accuracy - Deliver precise revenue forecasting aligned to account expectations.
- Operating Margin - Maintain strong commercial performance and account profitability.
- Financial Plan Adherence - Drive disciplined financial management.
- Customer Satisfaction - Strengthen client trust and loyalty through exceptional delivery and partnership.
Essential Qualifications
- Deep experience working within or with the public sector.
- Proven leadership of large‑scale programmes with complex delivery models.
- Strong relationship‑management capabilities with C‑suite and senior stakeholders.
- Entrepreneurial, proactive, and hands‑on approach to problem‑solving and opportunity creation.
- Experience working effectively in global delivery models.
Behavioral Competencies & Leadership Attributes
- Strategic Leadership: Thinks holistically and anticipates industry, policy, and customer shifts. Shapes long‑term account strategy and translates it into clear, actionable execution plans.
- Executive Presence & Influence: Communicates with clarity, authority, and empathy to influence decisions at senior levels. Builds trust rapidly and positions Infosys as an indispensable strategic partner.
- Commercial Acumen: Demonstrates strong business and financial judgement. Balances growth ambitions with disciplined execution and risk management.
- Customer Obsession: Places customer value, outcomes, and experience at the heart of all decisions. Proactively identifies improvement areas and leads initiatives to enhance satisfaction.
- Collaboration & People Leadership: Creates a high‑performance culture within the account team. Enables cross‑functional collaboration across sales, delivery, and advisory units.
- Entrepreneurial Drive: Pursues new opportunities with energy, creativity, and ownership. Comfortable navigating ambiguity and driving clarity in complex stakeholder landscapes.
- Resilience & Accountability: Remains composed under pressure and maintains forward momentum. Takes ownership for results — both successes and challenges — with transparency.
Group Manager - Client Services - PS employer: Infosys
Infosys is an exceptional employer that fosters a dynamic work culture, prioritising employee growth and development within the public sector. With a strong emphasis on collaboration and strategic leadership, employees are empowered to build meaningful relationships with senior stakeholders while driving impactful results. The company offers competitive benefits and a supportive environment that encourages innovation and excellence, making it an ideal place for professionals seeking a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Group Manager - Client Services - PS
✨Tip Number 1
Network like a pro! Get out there and connect with people in the public sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Show your expertise! When you get the chance to chat with potential employers, share your insights on industry trends and challenges. Position yourself as a thought leader who understands the public sector landscape and can offer valuable solutions.
✨Tip Number 3
Prepare for interviews by researching the company’s recent projects and initiatives. Tailor your responses to highlight how your experience aligns with their goals. This shows you’re not just interested in any job, but specifically in contributing to their success.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people. Let’s land that dream job together!
We think you need these skills to ace Group Manager - Client Services - PS
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the role. Highlight your experience in client services and public sector engagements, showing how you can be the trusted advisor we’re looking for.
Showcase Your Leadership Skills:We want to see your leadership style! Share examples of how you've led teams or projects, especially in complex delivery models. This is your chance to shine a light on your strategic thinking and relationship management.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to convey your achievements and how they align with our goals. We appreciate clarity and directness!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Infosys
✨Know Your Client Inside Out
Before the interview, dive deep into understanding the public sector accounts Infosys works with. Familiarise yourself with their challenges, priorities, and how Infosys can add value. This will help you position yourself as a trusted advisor during the conversation.
✨Showcase Your Leadership Experience
Be ready to discuss your past experiences leading large-scale programmes. Highlight specific examples where you've successfully managed complex delivery models and built strong relationships with senior stakeholders. This will demonstrate your capability to lead in this role.
✨Demonstrate Commercial Acumen
Prepare to talk about your financial management skills. Bring examples of how you've achieved revenue goals and maintained profitability in previous roles. This will show that you understand the commercial side of client management, which is crucial for this position.
✨Exhibit Your Problem-Solving Skills
Think of scenarios where you've navigated ambiguity or tackled challenges head-on. Be ready to share how you approached these situations and what the outcomes were. This will illustrate your entrepreneurial drive and resilience, key traits for success in this role.
