At a Glance
- Tasks: Support the Customer Due Diligence Team by obtaining crucial information from business customers.
- Company: Join Infosys BPM, a global leader in business process management.
- Benefits: Fixed-term contract with competitive pay and opportunities for professional growth.
- Other info: Dynamic work environment with a diverse team across multiple countries.
- Why this job: Make a real impact in financial crime operations while developing your skills.
- Qualifications: Strong communication skills and ability to manage workloads effectively.
The predicted salary is between 30000 - 40000 € per year.
Role: Customer Due Diligence Specialist Support (Fixed term contract-24 months)
About Infosys BPM Ltd:
Infosys BPM, the business process management subsidiary of Infosys, provides end-to-end transformative services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
We have 32 delivery centers in 14 countries spread across 6 continents, with 35,915+ employees from over 80+ nationalities, as of June, 2018.
Role Description:
Supporting the Customer Due Diligence Team within Financial Crime Operations to obtain relevant documentation and information relating to our Business Customers. You will be required to contact customers directly, requesting time critical, sensitive and crucial information. You will also be working with RM’s and other FinCrime Teams to ensure relevant information is obtained where necessary whilst ensuring the information received is in line and acceptable to policy standards.
You will be required to manage your own workload ensuring cases are progressed, tracked and updated. You will need to take accountability around SLA’s, along with ensuring cases are triaged and escalated where critical information regarding a businesses ownership or operation is not forthcoming or where it arises suspicion.
Customer Due Diligence Specialist Support employer: Infosys
Infosys BPM Ltd is an exceptional employer that fosters a dynamic and inclusive work culture, where employees are empowered to grow and innovate. With a strong focus on employee development, you will have access to numerous training opportunities and career advancement pathways, all while working in a collaborative environment that values diversity and creativity. Located in a global hub with a rich cultural tapestry, this role offers the unique advantage of being part of a leading business process management firm that is committed to delivering transformative solutions for clients worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Due Diligence Specialist Support
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Due Diligence Specialist Support role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research Infosys BPM and understand their approach to business process management. Be ready to discuss how your skills align with their mission of delivering superior customer experience.
✨Tip Number 3
Practice your communication skills! Since you'll be contacting customers directly, it’s crucial to convey information clearly and professionally. Role-play with a friend to get comfortable with the types of conversations you might have.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start.
We think you need these skills to ace Customer Due Diligence Specialist Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Due Diligence Specialist Support role. Highlight any relevant experience in financial crime operations or customer service, and don’t forget to showcase your ability to manage workloads and meet deadlines.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills align with the responsibilities outlined in the job description. Be sure to mention your experience in obtaining sensitive information and working with teams.
Showcase Your Communication Skills:Since you'll be contacting customers directly, it's crucial to demonstrate your strong communication skills. In your application, provide examples of how you've effectively communicated with clients or colleagues in previous roles, especially in high-pressure situations.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Infosys
✨Know Your Stuff
Make sure you understand the basics of Customer Due Diligence and Financial Crime Operations. Brush up on relevant regulations and best practices, as this will show your potential employer that you're serious about the role and can hit the ground running.
✨Practice Your Communication Skills
Since you'll be contacting customers directly for sensitive information, practice how you articulate your requests clearly and professionally. Role-play with a friend or family member to get comfortable with handling different scenarios that may arise during the interview.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage your workload and prioritise tasks. Use examples from past experiences where you successfully tracked and updated cases, ensuring you met deadlines and maintained high standards. This will demonstrate your ability to handle the responsibilities of the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the tools they use for tracking cases, and how they measure success in the role. This not only shows your interest in the position but also helps you gauge if the company culture aligns with your values.
