At a Glance
- Tasks: Lead IT Service Management projects and shape innovative solutions for clients.
- Company: Join a diverse and inclusive team at a leading consulting firm.
- Benefits: Competitive salary, bonuses, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on mentorship and career development.
- Why this job: Make a real impact by enhancing service quality and customer satisfaction.
- Qualifications: Experience in ITIL processes and strong leadership skills required.
The predicted salary is between 60000 - 80000 € per year.
As a Principal Consultant, you are an expert at contributing to different phases of the consulting lifecycle. You will be intensely involved in defining the problem, proposing and refining the solution. You will also play an important role in the development, configuration and deployment of the overall solution. You will guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability-building and help detail the project scope. You will have the opportunity to shape value‑adding consulting solutions that enable our clients to meet the changing needs of the global landscape.
Required
- Own and govern IT Service Management (ITSM) processes in alignment with ITIL best practices, including Incident, Problem, Change, Request, Knowledge, Service Asset & Configuration Management (CMDB).
- Define, maintain, and enforce service management policies, procedures, RACI matrices, and operating models.
- Ensure adherence to agreed Service Level Agreements (SLAs), Operating Level Agreements (OLAs), and Key Performance Indicators (KPIs).
- Chair and manage governance forums such as Change Advisory Board (CAB) and Service Review meetings.
- Lead Major Incident Management (MIM), including stakeholder communication, coordination across teams, and post‑incident reviews.
- Ensure Change Management governance is followed, minimizing service disruption and managing change risks effectively.
- Define and track Service Improvement Plans (SIPs) to enhance service quality, efficiency, and customer satisfaction.
- Ensure effective use of ITSM tools (e.g., ServiceNow) for service tracking, reporting, and automation.
- Maintain accurate service data, CMDB integrity, and knowledge repositories.
- Provide leadership and management for a team of resources, including mentoring, coaching, and capability development.
Preferred
- Good understanding of ITIL Process like Incident, Major Incident, Change & Problem Management.
- Able to lead and manage the team of functional resources.
- Must have experience on Stakeholder engagement & Vendor Management.
- Good to have ITIL and Project Management certification.
Personal
- High analytical skills.
- A high degree of initiative and flexibility.
- High customer orientation.
- High quality awareness.
- Excellent verbal and written communication skills.
Equal Opportunity Statement: All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Consultant - IT Service Management - London, UK employer: Infosys
At Infosys, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London. Our commitment to employee growth is evident through comprehensive training programmes and mentorship opportunities, ensuring that our consultants not only excel in their roles but also advance their careers. With competitive compensation packages and a focus on diversity and inclusion, we create a rewarding environment where every team member can thrive and contribute to impactful solutions for our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Consultant - IT Service Management - London, UK
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by brushing up on your ITIL knowledge and consulting skills. Be ready to discuss how you've tackled challenges in past roles, especially around service management processes. We want to see your problem-solving prowess!
✨Tip Number 3
Showcase your leadership skills! If you’ve led teams or managed projects, make sure to highlight those experiences. We love candidates who can guide others and drive results, especially in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are eager to contribute to our team.
We think you need these skills to ace Consultant - IT Service Management - London, UK
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Principal Consultant role. Highlight your expertise in IT Service Management and any relevant ITIL processes to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about ITSM and how your background makes you the perfect fit for our team. Be genuine and let your personality come through.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to lead teams and manage projects effectively. Numbers and outcomes speak volumes, so don’t shy away from sharing them!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Infosys
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge, especially around Incident, Problem, Change, and Major Incident Management. Be ready to discuss how you've applied these processes in real-world scenarios, as this will show your expertise and understanding of best practices.
✨Showcase Your Leadership Skills
As a Principal Consultant, you'll be leading teams and managing resources. Prepare examples that highlight your leadership style, how you've mentored others, and how you've successfully managed stakeholder engagement. This will demonstrate your capability to guide teams effectively.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to ITSM processes. Think about how you would handle a major incident or enforce service management policies. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Understand the Company’s Culture and Values
Research Infosys and understand their commitment to diversity and inclusion. Be prepared to discuss how your personal values align with theirs, and think about how you can contribute to creating an inclusive environment. This shows that you're not just a fit for the role, but also for the company culture.
