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- Tasks: Lead and manage large outsourcing transitions while ensuring client satisfaction and profitability.
- Company: Join Infosys, a global leader in digital services and consulting.
- Benefits: Competitive salary, global mobility, and opportunities for continuous learning.
- Why this job: Make a real impact by steering clients through their digital transformation journey.
- Qualifications: 15+ years in sales and solution delivery with a strong focus on IT outsourcing.
- Other info: Dynamic role with opportunities to work across Europe and develop your leadership skills.
The predicted salary is between 72000 - 108000 £ per year.
Position Overview
Responsible for managing all aspects of the start up of large engagements (Transition period), with a primary focus on outsourcing using a global delivery model. Engaging with the account team during the pursuit process to deliver the end to end transition solution for the client; taking control, and leading, the due diligence exercise to reduce risk and uncertainty within Infosys’ offering to the client.
Responsibilities:
- Be the single point of accountability for transition activities
- Plan, lead and manage the transition portion of outsourcing engagements while ensuring engagement profitability, customer satisfaction and effective staff utilization
- Architect transition solutions including the development of cost estimates, staffing requirements, work plans and RFP responses
- Conduct workshops to help prospects define requirements and build a business case for outsourcing
- Provide leadership to cross-functional and cross-cultural engagement team members
- Perform all aspects of transition program management including plan development, resource planning and allocation, tracking and improvement planning.
- Lead the creation and execution of due diligence plans for new engagements
- Develop and use frameworks, tools and templates to support transition activities and improve engagement predictability
- Ensure the engagement team meets service level commitments upon completion of transition
- Provide effective turnover to the engagement manager prior to the end of transition
Requirements:
- 15+ years of sales, solution development and delivery experience with large Systems Integrator/ Consulting Company (someone who was responsible for delivering what they designed and sold)
- Experience using a global delivery model to support customer requirements in application development and maintenance, infrastructure services, BPO services, testing services, and/or engineering services in large deals (>50 Mn USD)
- Experience in pursuing and managing deal consultant led engagements (ISG, Everest, KPMG, etc.)
- Ability to develop/maintain positive client relationships and monitor client satisfaction
- Demonstrated success in a matrix management environment
- Whilst not essential holding a bachelors or master degree in computer science or business administration would be a distinct advantage
Competencies:
- Proven abilities in the areas of transition management with regards to complex programs, developing effective customer relationships and developing/delivering presentations that get results
- Expert ability to successfully manage large, complex transitions across all phases from inception to implementation in a cross-functional environment
- Ability to manage both engagements and projects
- Deep understanding of IT outsourcing sourcing/delivery models
- Ability to present and explain technical information in a way that establishes rapport, persuades others, and gains understanding
- Strong teamwork and interpersonal skills at all management levels
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
Director, Bureau of Management in City of London employer: Infosys
Contact Detail:
Infosys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Bureau of Management in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on articulating your experience in transition management and how it relates to the role you’re applying for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. So, go ahead and hit that apply button!
We think you need these skills to ace Director, Bureau of Management in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Director position. Highlight your experience in transition management and how it aligns with our needs at Infosys. We want to see how your skills can help us deliver top-notch outsourcing solutions!
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use specific examples of how you’ve led large transitions or improved client satisfaction. We love seeing quantifiable results that demonstrate your impact.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Infosys
✨Know Your Transition Management Inside Out
Make sure you’re well-versed in transition management principles, especially in complex programmes. Brush up on your experience with global delivery models and be ready to discuss specific examples where you've successfully managed transitions.
✨Demonstrate Your Client Relationship Skills
Prepare to showcase your ability to build and maintain positive client relationships. Think of instances where you’ve turned a challenging situation into a success story, as this will highlight your interpersonal skills and client satisfaction focus.
✨Be Ready for Technical Discussions
Since the role involves explaining technical information, practice articulating complex concepts in a simple way. Use examples from your past experiences to demonstrate how you’ve effectively communicated with clients and team members.
✨Showcase Your Leadership Experience
Leadership is key in this role, so come prepared with examples of how you’ve led cross-functional teams. Highlight your ability to manage diverse groups and ensure everyone is aligned towards common goals during transitions.